Holiday Inn Express & Suites Eugene Downtown – University

Called here to see if there happened to be any rooms left because we were leaving a very awful hotel that we originally booked. They had one room left and said they would hold it until we got there.
They let us inspect the room as we were shaken up by the previous hotel being so bad.
Fantastic room. Lots of space, clean, and aesthetically pleasing. Even with the civil war basketball game, it was very quiet.
The free breakfast was amazing. Lots of options, the kitchen ladies kept everything hot and refreshed, and that pancake maker is the best!
The noon check out time was very nice as we were able to relax.
Front desk staff was very professional and kind.
Ample parking.
Great stay!

Terrible Internet!!! Business travelers think again!
Not sure what they mean when they say «high speed,» but this was more like circa late 1990s. For a brand new hotel, this was disappointing.

Perfect. Friendly, helpful staff — clean and well appointed room — super comfy bed — water pressure in the shower was amazing. Love this hotel chain. Always great! Even had something for this vegan to eat at breakfast.

It’s been three nights and with comfortable beds and nice set up in the room. All the connivence of a small studio.
Customer service was excellent cleaning crew and breakfast crew and front desk they all deserve a bonus for 2015. I been to Eugene, Oregon at three times already and I stayed in different hotels.
This could be one my favorites but it’s missing important ammentie a relaxing sauna after a long trip on the road.
I like a response from the managers when I write a Unilocal review that’s means they read it take the customers concerns. Thank you Eugene who knows I may retire here in the area.
V/​R
Jesse

Very, very pleased with my stay here. I stay in IHG properties a lot and this one was a good one. We were a party of four — two adults and two kids, making a very long road trip and it was really nice to have a big, spacious, clean suite. We had a room big enough to sleep six, so plenty of room to stretch out and relax. Just very happy. The breakfast was the standard Holiday Inn Express fare, with both hot and cold choices. Staff was very friendly and helpful. Great location.

This might be my favorite hotel in Oregon! Fabulous big and bright rooms, very comfy beds/​pillows, great location just off of I5 (not too far, not too close!) and an easy drive into town. Great morning coffee and pastries too. Pro tip: Splurge and get a spa suite. Super luxurious yet affordable. Go now!

We’ve stayed here before and have always had such a great experience, however, this time they were just a little outta kilter.
Of course there’s always the PROS: Great location for University of Oregon, clean, comfy rooms (they have the best pillows), and a very nice breakfast with the coolest made-​to-​order pancake machine. And they have a small business center for guests to use to print out boarding passes or check emails. And anywhere you need to go is just about 15 minutes away so it’s a great location. Plus as an added bonus, Track Town Pizza is a couple doors down and will deliver your pizza to your room. Their pizza is GREAT!
As for the CONS — lobby has a strong smell of chlorine from the pool, they offer free coffee, tea, and hot cocoa in the lobby, but the couple of times we went down in the evening, the coffee was cold, so you know it had to be sitting there for a while.
But if you’re really needing a cup of coffee, there is a Dutch Bros. Coffee stand right outside the hotel. :-)
On this last trip we had a couple of experiences that kinda caught us off guard.
1. We found that the guests in rooms that face the Dutch Bros Coffee stand will be woken up between 6am — 6:30am from the trash truck that comes daily to empty the dumpster. And they are not quiet! So if you are expecting to sleep in and you are able to see the coffee stand from your window, I’d suggest you ask to be moved. We had driven 16 hours from CA, checked in late, only to be woken at 6:15 am the next morning and each morning thereafter.
2. After our first night’s stay, we left for the next day to do errands, and when we returned that evening, our room had never been made up. And yes the «Do Not Disturb» sign had been removed. I called the front desk and they just offered to bring up fresh towels. They didn’t seem too concerned about the room not being attended to. The next day, housekeeping did come, but they didn’t empty our OVERFLOWING trash can. We had a pizza box and water bottles and lots of trash inside and neatly stacked outside of the trash can, so it was pretty obvious it needed to be emptied. We finally had to flag down a housekeeper and took our trash out to her.
3. When we got our express checkout receipt, there was $ 4 charged to our bill for snack bar charges that we did not make. So make sure to review your bill closely. *but not to worry, the front desk removed it from our bill with no problem.
Glad to be heading back home today to get a good night’s rest without the 6am trash truck wake-​up call! Next time I’ll know to ask for a different location.

The staff stole my personal belongings and the front desk was of no help. Will never frequent this location again. Down right shady.

Absolutely love this place. Perfect room, great location. Very helpful staff. Great price.
Breakfast meh.
For what it’s worth, Isaiah the desk clerk was extremely friendly and professional.
Would definitely stay again.

Best Holiday Inn Express in which I’ve stayed. Highly attentive service by staff, great rooms, perfect location (being near Marker of Choice a huge plus)
Free breakfast a plus — from Chobani yogurt to Udi’s gluten free muffins, fruit and everything in between
Walls are a little thin = heard some guys tv till 1am
One of the better places to stay in Eugene

We stayed here for UO freshman introduction. The room was ready and clean and spacious; beds comfortable and lots of cozy sleep pillows; breakfast was plentiful and eating area not too crowded; three newspapers available for free; rooms well insulated and cool despite 100 degree weather; fruit and cookies greet you in the evening; staff friendly; pool friendly for kids; well located for UO visitors; and overall a positive experience.

Stayed 7÷7÷15
Pros: Great location, very helpful and friendly staff, pleasantly surprised by breakfast. The rooms were totally fine and very clean, liked the bath and body works toiletries.
Cons: Painfully slow internet for business travelers (hard wired in the business center). A small amount of construction noise.

I stayed here while working in Eugene. I really like this location. It is right on Franklin, close to U of O, Market of Choice, and best of all — the bike paths and walking trails along the river.
Holiday Inn is my go to for lodging — they are consistent, comfortable beds and usually good showers. The breakfast offers protein (eggs and a pork usually) along with the usual carb options.
Yes — stay here.

Great hotel. I haven’t stayed at any Holiday Inn’s before but came to visit a friend and only stayed overnight.
Clean, and modest sized hotel room with queen bed. Close to public transit that will take you to downtown. Walk to U of O.
Breakfast was complimentary and was pretty good. Would come again. Free-​wifi.
Thanks friendly staff! :)

Honestly it’s a great hotel. Decent breakfast, indoor pool, fitness room, nice tv’s, decent business room (printer fax copy) awesome staff and the beds are awesome. However the shower heads are the worst in the world. I tried to explain it to my wife after the last trip and she said was I was over reacting… Then she came with me this trip and almost sent me to Lowe’s for a different one!!! Seriously though I come to Eugene every other week for business and I stay the whole week, this place makes it better!!! I told my boss I wanted to stay in the same place every time so I got a hold of Sarah for corporate rates and now I’m golden… Granted I’ve never seen the bill but my fam and I love it

Excellent room. Clean, spacious and well-​maintained. Room was even better than some of the 5-​star hotels I’d been. The bed was very comfortable and I had a restful sleep during my stay. Aside from the refrigerator and microwave, the room was stocked with disposable plates and spoons; so convenient when reheating food. The complimentary breakfast has a variety of choices and I liked their bacon and turkey so much. They even have gluten free muffins from Udin. Parking was free and a lot of available spaces. Honestly, I saved a lot of bucks during my stay as not too many hotels offer comfort and convenience with all the amenities for such a low rate per night. The staff were friendly and accommodating too. Highly recommended !!!

This Holiday Inn has super reasonable rates via Priceline Express; we got our room for $ 58/​night. Very clean and reasonably spacious with a nice bathroom. Nice front desk staff — helpful and quick to respond. The parking is free.
Pets are allowed. The pet fee is $ 20 per night and our dog was allowed to be in the room by herself.
Great for families — it was filled to the brim with them. I definitely would stay here again.

Awesome customer service and military friendly! Awesome military rates!
Thank you! Just spent one night but it was awesome!

Only hotel with a room open in all of Eugene. bc for some reason U of Oregon doesn’t graduate until June. Of course we paid a premium but, and I said BUT, out of all the hotels on our trip up the west coast this is by far the very BEST! Staff was awesome considering we arrived at 11pm (bc crater lake lodges were booked and we had to drive 2 hrs through snow and rain to get north). The room was amazing, not only bc it was clean but bc it was the classiest. Yes classiest. We stayed at the Hyatt on Fishermans Wharf in San Fran and that hotel was a 1 out of 5. Was not classy in the least. (We should have stayed at the holiday inn express across from Hyatt but we wanted a fancy hotel). Needless to say stay at the holiday inn express. AWESOME!

After a foolish decision to stay at an inn on my way down to SF last week, I opted for spending a bit more for an actual hotel on my return trip — and I could tell the difference the moment I first called them, and the moment I first showed up in their lobby. The person working the counter was much friendlier, much more alert, and the lobby itself was leaps and bounds better than the Rodeway Inn I stayed at.
The rooms too, were much nicer (they had better be, for the extra money). The linens and sheets were clean, the bed was comfy, the bathrooms were spacious and ADA-​compliant (there was actually a shower stool inside the tub), there was free wi-​fi, and the room even had a little kitchenette with a sink, microwave, and small fridge.
It was not without its downsides though. The fridge, unfortunately, when actively cooling, was incredibly loud — part of this I think has to do with the alcove the fridge is placed in, which causes sound to reverberate throughout the entire bathroom. It didn’t keep me up or wake me, but it was pretty annoying while I was in the bathroom itself. Also, you’re close to the I-​5, and, from the sound of it, train tracks, which might be something light sleepers should keep in mind.
But for the better staff, nicer amenities, and higher overall comfort, the extra $ 45 I paid over my Rodeway Inn stay (~$ 120 with AAA versus ~$ 75) was completely worth it. And had I woken up earlier, the complimentary breakfast they do until 10am sounded pretty darn good too.