Hilton Eugene & Conference Center

Stayed here for 3 days for a hockey tournament. Great facilities, comfortable and we’ll run. Excellent location, plenty of coffee shops and restaurants within walking distance.
The restaurant is also excellent. Reasonably priced, very good quality food. Had a burger and a hummus plate, highly recommend both.

We had an awesome stay with our two year old here. We had a great view and loved our room. It was clean and everyone was pretty friendly. We will always stay here when we come to Eugene.

Room was clean and had plenty of room to move around. What’s the deal with the low light? Not one light fixture had more than 25W. So poor was the lighting, I never knew what my makeup looked like until I left the room. By then it was too late… and not done well.
There seems not to be a concierge. I asked about Asian restaurants and no one knew…
In for a conference and stayed four days. No special treatment. The room had no glass cup or glass, only paper. I brought a cup up from restaurant and it was removed, twice. I could hear every conversation and sound from the adjoining room.
Parking area required a room key to enter but the exit was always open so there was no security at all.
My friends stayed at Inn at Fifth across the street and got a full service, lots of attention a gorgeous room and garage security.

After our fiasco on the 23^rd, we were contacted by hotel staff & they were fantastic in addressing all of our concerns.

Wonderful staff in the executive lounge. The front office check in staff neglected to tell us about the complimentary evening appetizers and morning breakfasts — and they didn’t remember to give us vouchers for the free breakfast on the weekend. They didn’t remember to five us directions for the free internet either. Fortunately, a hotel manager came along and got us all set up. This happened to several of us at the hotel this weekend. Worse yet, my email got attached to someone else’s account, so I received her confirmation emails, including account numbers and more. Called the national number to report it and they couldn’t care less. Again, it was the local hotel manager who cared enough to try and resolve the issue. Also, does the Hilton Honors Club really demand that each spouse have their own HH membership? We found that we must only check in under the name of the spouse with the membership, otherwise the receipts can’t include the other spouse’s name. Should couples be able to have a single HH club «membership?»
On a final note, despite the HH membership, we were billed for what was supposed to be free bottled water in our room.

As a Hilton Diamond member, I’m convinced that this is the worst full-​service Hilton on earth. Don’t go to the pool… it is crumbling. Don’t go to the gym… it is disgusting. They have closed the hot tub permanently. The menu in both restaurants is the same as the room service menu. DO stay at Inn at the Fifth. Otherwise you will just look across at it in envy.
The rooms are fine. This is a three star hotel at best! If you want the points, you are better off at any Hilton Garden Inn.

So wrong! After driving into Oregon from California, we really wanted a ‘nice’ hotel! I called from the car and asked the front desk if they were a four star… he said of course! We arrived at about 9 pm and was hoping for a little ‘special service and an impressive hotel. Nothing was as it was shared! I should have went on Unilocal prior to booking, because it’s very clear that I am not off on my review.
The best part was when I went to bed… there were ‘ear plugs’ next to the bed! I was tiered and thought nothing of it… I was woken up 4 times by the neighboring train! OMG! Never again!
My advise… go to Unilocal first and trust your Unilocal friends reviews!

I’ll give stars for staff. The staff were friendly but I think overworked. Odd layout to dining area. Servers must walk great distances. Food was pretty good to be honest and quality good. Stayed a week. Some orders were off or different. Spicy one day, better the next.

Being a Hilton Honors member, I really try to hit up these places to build up my points. Hilton Eugene is pretty conveniently located and has all the amenities. Nothing spectacular or over the top. Just clean, kept up nicely, and has everything you need in a upper-​midrange place. Safe choice for unadventurous types with a credit card.

At first all seems well. a dated but remodeled property with a great downtown location.
And then reality creeps and tugs and gnaws at you during your stay.
Inexplicably bouncy beds
Original aluminum Windows and doors that amplify sounds.
I said door because there’s a sliding door that leads to, literally, a ledge.
I was awakened by a 6:45am leaf blower that sounded like it was 50 feet away though I was on an upper floor.
Peeling wall paper.
A horrible shower with a ridiculous combination of oscillating water pressure and alternating big temperature swings which force you to do a naked ooh snd ahhhh interpretive dance routine every morning wherein you are forced to protect your genetalia from scalding bombardment, then cowering in slippery fetal curls from the breathtaking icy barrages.
No, I think I’ll find a Marriott.

Nope. Never, never, ever again.
We stayed at this hotel because we got it through Priceline, which was a huge fat mistake. First of all, they told me when I called and asked that if they were slow I wouldn’t have to pay for parking. When we got there they charged me for parking so I thought, oh man bummer they must be busy, right?! WRONG. There were less than ten cars in the entire parking garage and we came on a Monday, Tuesday and Wednesday.
First, the train will wake you up. A minimum of three times a night. The earplugs won’t help you, I promise.
Then we get up to our room. We sit on our bed and it’s broken, the bed was either too big or too small for the frame, so anytime you sit on it you hear and feel this giant KERPLUNK as your butt hits the mattress.
Pillows are awful. Everything in them separates to each side when you’re laying on them and within five minutes you’re sleeping on your own arm.
Also, as you were showering in our room the water would randomly go from «mildly lukewarm» to «holy shit my skin is on fire» all on its own. It was a great feature to learn about after letting my two children shower first… I mean, who doesn’t love blistered and boiled babies, right?
Then there was the pool, which we were informed by an employee was «pretty cool» prior to booking. I didn’t realize he was referring to its water temperature. It’s an indoor pool, tiny and pathetic, with no redeeming qualities at all, not even heated. I would relate the water temperature of this pool to that of the freezing water temps the night the titanic sank. No hot tub, and the set up is really weird, with half of it being a large carpeted indoor room reserved for sunbathing???
There is no continental breakfast. And the one and only time I ordered from their restaurant it took 47 minutes to get me a to go order of bread with diced avocados and a small cup of soup.
All in all, this place was a total bust. I though «The Hilton» hotels were supposed to be nice and fancy. I regret not just staying at The Best Western. Which is where I will go on our next trip to Eugene.

(I know this is kind of long but I wanted to write what I felt was important)
I was so incredibly tired when I pulled in. I literally should not have been driving on I-​5 and still had two hours to go! That being said, I booked a room here.
The service was phenomenal!!! Elise is a rockstar employee (cute too) :) and did everything she could to make sure that my stay was perfect. Here are just a few examples:
1. The vending machines were out of Dr Pepper. All I did was mention it and she got me cans of Dr Pepper from the bar. :)
2. I absolutely cannot sleep without a fan blowing on me. I literally would go in to withdrawal I think if I tried to sleep and did not have a fan blowing on my face. That being said, she went way out of her way and let me use the fan that was being used behind (and out of site) the check in desk that the employees use!!! Who freaking does that???
If this is how just one employee treats a guest that checks in last minute, imagine how others get treated as well by the rest of the employees!!!
Hilton — Please recognize Elise on this one for changing someone’s day and making it beyond perfect!!! (And doing it all with a beautiful smile!!!)

We stayed one night, and experienced great service. I needed to repair something on my trailer and their engineer came out to help. The desk clerk was very courteous and helpful as well. Plus complimentary parking for my truck and trailer-​yay.

Travel here for work. Yikes, bug, crusty stained sheet, dirty toilet say it all.
Housekeeping knocked on door 3 times the next morning. It was irritating while trying to get ready. Whats the rush, housekeeping?. Then, my bed last night would have been cleaned if soneone had done their job… just saying.

Stayed overnight here while in Eugene. Rooms clean, great beds and linens. Only issue here is the place is old and is showing its age. But not a bad stay.

As I was looking for hotels in Eugene, they were mostly Inns. Not that this «Hilton» is that much better, but it was not bad at all especially for not being terribly expensive. We used hotwire and got lucky with this one, but for a regular summer night it’s around $ 140/​night. The rooms were clean, not creepy décor. Free parking garage. Toilet flushed weird though. This was about 3 hours from Crater Lake, so we just needed a place to crash.

Experience was okay. Bed and room were clean enough, lights worked, basics were covered.
Price of room quoted over the phone when I made the reservation was $ 20 more than the cost at check-​in time and no, I did not ask for or receive a room with a view. Nothing to really complain about while we were checking in, but odd.
Also, the shower curtain in the bathroom was very smelly like mildew, and the mini-​fridge failed to get cold after I turned it on and cranked it as cold as it would go.
So, nothing really horrendous, but I probably won’t stay here again.

So for someone who only really comes here for events and the food I’m a huge fan! I love the variety of events that I’ve attended here. The last event I attended was the truffle festival! The space that hosted the market place for the festival was so spacious albeit a bit hot and stuffy!
Most of my experiences of late have been either at the restaurant or the lounge/​bar area. Mary in the bar is by far my favorite. Before Ducks games, my friends and I would come here, have a few drinks and head out to the game. Mary was not only accommodating and helpful, but so funny! She is our favorite!
For the truffle festival, my friend and I had gotten pretty overheated in the marketplace so we bought our food, grabbed some water and headed to the lounge to cool off. Mary came over and asked us if we’d like any food or drink, we sheepishly looked at our trove of goodies from the festival and said that we were okay. Most people in this instance probably would be put off by us (I would be) but Mary was so sweet, brought us silverware and water anyways. The fact that she even remembered me from previous visits really made me feel that she cared! I mean who remembers people with all that traffic in a hotel!
Mary even accommodated us with those awesome bar snacks, the sweet and salty trail mix that I am officially addicted to! I believe that the service in a hotel is key to the overall perception of one’s visit. Even if it’s only to eat the bar snacks and sip on water. This to me creates that loyalty to an establishment and for no matter what reason, I will go out of my way to come to the Hilton, or recommend the Hilton to friends coming in from out of town.

Very convenient and comfortable spot. Large spacious rooms. Comfortable beds and to top it off a great restaurant and bar. This is my second time here and I will keep this spot for future stays.

Don’t eat at their restaurant. The food is outrageously expensive and incredibly bland. I found myself forcing the food down my throat just to get sustenance. The dish I ordered was the chef’s selection: two poached eggs with sweet potato hash and arugula. The arugula was not even on the dish; the server brought us spinach and never told us of the switch. The sweet potato had maybe 3 pieces of onion and no flavor; I think they used canola oil to fry it. The poached eggs were overdone and the yolks were hard. I could make a breakfast much better than that.
On the upside, their espresso drinks are fantastic. And the hotel staff are great.