Gary’s Rooter & Plumbing Service

No showed and never called. I’ve given them a couple of days, but now I’m calling someone else.

No show on 3 hour window. No apology. Nice guys came and did good work after I called them later in the day, very polite and easy to deal with once they arrived. Unclogged the outside line and checked toilet for mystery leak.

Had appointment with Gary to unplug drain. After waiting 3 hours, with no call from him, I called him at 6:00 pm. He said he had emergency at another house but said he could make it over to fix my drain after 6:00pm. I said ok. Then I called him back to make sure he wasn’t going to charge me extra since it was after 6pm. He said yes! It would be time and a half! Even though he was 3 hrs. late, didn’t call to say he would be late, and made me sit in my house waiting for 3 hrs. AND he didn’t say anything about charging time and a half until I called back and asked!

I was given a 3 hour window and no one turned up. I tried to phone the office but there is no answer and the voicemail is full so I cannot leave a message. Very disappointing that they could not even bother to let me know they were unable to keep the appointment.

We had a really good experience with this company. Our home warranty company got them set up to unplug our toilet and shower, and although the warranty guys kind of shafted us and wouldn’t pay our claim, the guy Gary’s sent out, named Travis, gave us some options to try to keep the price down. Travis and his helper were professional and friendly, and once we got everything straight, did the job in just a few minutes. Honorable mention to the phone lady at Gary’s, named Mary. She was nice and professional, and I felt like our business was welcome, whether it was a contact job, or as it turned out, private pay. Would recommend Gary’s, and definitely would call them again. Great customer service!

Let’s just say that I am glad the first place didn’t aswer the phone… Gary’s responded switfty and graciously on NEW YEARS EVE! I am trying to manage 16 rentals in teh springfield area from California — so finding a plumber can be challenging.
I will write a more detailed revew soon, but the main thing is that the customer service on the phone («HI, Allie!») was great and the in person work was prompt, efficient, and reasonable. Hopeful that this is the beginning of a great working relationship!

My issues with Gary’s was due to lack of communication. They failed to show up the first day they were supposed to come due to another job they were still working. However, I never received a call letting me know. I called and left a message. The next day I called (Sunday) the lady informed me they had been stuck at another job when they were supposed to show up. So we scheduled for them to come the next day. The next day they were over an hour late and no call to inform. Not the biggest of deals, but it would have been nice to know. The day after, they were late again, no call. Then they were supposed to get a bid to me that night. I didn’t get their bid until two days later, but I had already hired another plumber. They were friendly and seemed they would be competent in doing the job, but the lack of communication showed a lack of consideration. I’m pretty easy to please and really don’t like giving out bad reviews to people who seem generally honest, but they must fix some of their issues, or you are likely to experience the waiting and not knowing that we did.

If you think your toilet is full of poop, waite till you deal with these guys. They are bs scammers. DO NOT HIRE THEM

We did not conduct business with these guys in any way. I am the renter of a home through a landlord and we contacted him needing repair on our plumbing. I felt the need to go out of my way and write a review about them.
They were very thorough and complete with everything they did, our toilets were unable to be flushed and the downstairs shower was overflowing! When they arrived in the morning they were there until about 3 PM and from that point on there weren’t any issues. Thank you very much you guys.
The only negative I’d mention is their demeanor is not the friendliest but I can imagine plumbing isn’t exactly the most fun to do, especially on a house full of college guys.

These guys were tremendous. They showed up a little late without letting me know ahead of time. Thus the 4 stars instead of 5. Once they were there, though, they did great work and saved us a bundle of money vs. a previous plumber, who had told us he’d need to dig up our meter at the street and replace a valve. Gary’s looked at it and said, «That’s EWEB’s job.» It didn’t stop there, though. They called EWEB and had them out there in less than an hour.
All in all, I was very satisfied with their work. They even stopped back by to tweak a small detail.
I would say I was a bit put off by some comments by the plumber. He let my wife know all of his thoughts about gun control. Whether we agreed or not, it wasn’t appropriate and made her uncomfortable. Not so much that we wouldn’t have them back though. They did great work.

Swift and Exceptional work!!! If there was a space for 20*‘s…I would click at least 18of them!!! =}

Since I’m kind of new in town I relied on Unilocal to recommend a plumber — and it was no disappointment. Fast, reasonable rates and super pleasant to work with! I called at about 11, they were at my house as promised at 2:30, and arrived on time the next day to finish up. I will definitely recommend them! I actually called to thank them afterwards since I’d never had such a pleasant experience when dealing with service people. Gary is a great guy and has some fantastic employees.

I haven’t had to call very many plumbers in my lifetime, but when I have, they’ve taken years to get to my place and the workers we always border-​line rude.
But when my roommate decided to pour enough spaghetti to feed an army down the disposal, we needed assistance. Stat.
The employee who came over from Gary’s was great — friendly and helpful. And the best part was he was at our place within 30 minutes of us calling!