Eugene True Value Hardware

Local matters. A lot. Especially if you’re a bookstore or hardware store. True Value is our local, small and a little spendy. BUT — they are well staffed by knowledgable experts who have worked there a long time. And that’s invaluable to (neophyte) me. Plus, 95% of the time they have what I need. So I go out of my way to buy local from these guys. And I’ve been fully satisfied by that bargain for a long time now. These guys (and gals) are good!

I’ve been shopping here for at least 25 years, mainly because of their good customer service. I’m sorry to say their service is pretty bad lately. For example, this afternoon I went there to purchase an item but couldn’t readily find it. There was only one clerk on the floor, and he was very busy helping others. The rest of us, probably 5 or 6 customers, patiently waited our turns but after about ten minutes I went to the checkout to let someone know there was only one person helping, but lots of people waiting. The second time I went up to tell someone (after another 10 minutes) I encountered a very grumpy man who didn’t seem to be really interested. He eventually came back and pointed to where I could find what I was looking for but didn’t stick around to answer any questions. The woman after me was asking about paint, but he just told her he’d call someone, as another person had told her 20 minutes ago but no one had shown up. Sorry guys, you’ve lost my business.

This is the type of place that makes you glad you moved to Eugene. The employees are friendly and go out of their way to make sure you have the right part.

My boyfriend and I went in here and bought a few things today and he forgot to use the coupon we had when checking out. We realized it after we got home and went back with the receipt and coupon to get the credit, The store clerk was rude and wouldn’t give the discount without the item, which we had bought no more than 10 minutes earlier. When we came back the second time she lectured us about bringing in the coupon in the first place. We won’t be back! Terrible customer service!

Love True Value. We need a hardware store in the South Eugene area and this place has it all. I’m sure people can always find something to gripe about but I can usually find what I need and if I can’t the staff is available and helpful. The owner recently even put together a sink trap for me in the aisle! Save the gas and shop locally!

Every time I go in for something I need, it is impossible to find it without an employee showing me where it is. To make it worse, Eugene True Value is very understaffed, so it is often impossible to find someone available to help me. When they are finally available, they are helpful and friendly.
Overall, I would rather drive all the way to Jerry’s to get a larger, organized selection than come to the neighborhood True Value.

This is a wonderful store with plenty of knowledgable and helpful staff. Their pricing is competitive and they have so much packed into a small footprint! I shop there a lot! It is a treasure!

I love my local hardware stop! I’m ashamed to admit that I was scared to shop here for way too long. I dunno, the whole «Southtowne Shoppes» scared me off, and I thought things would be ridiculously overpriced. Boy was I wrong.
I’ve recently made this True Value (along with Bi-​Mart) my go-​to spot for canning supplies. Additionally, on a recent trip, I picked up a 100% BPA-​free, to-​go iced coffee cup as a holiday gift for my best friend.
Whether it’s kitchen items, paint, batteries, or renting a Rug-​Doctor, we’ve made this True Value our very own.

Great shop with a nice small town feel. The staff are super friendly and helpful. They have an overwhelming amount of inventory with a wide variety. I was looking for «starter» toolkit. While they didn’t have any, a staff member helped me put one together with all bits and pieces I needed for a reasonable cost. I love my little kit!

I have been coming to Eugene Hardware for years to find all kinds of odds and ends. They have a surprisingly large selection, especially if you see the store from Willamette street.
There are actually two floors with the smaller items on the upper floor (main floor from Willamette St.) and the larger items below. The staff has been very helpful when I am looking for a specific type of item and the prices are reasonable.
The parking lot along Willamette can be difficult to pull into and is often full so I recommend using the lot behind the store (most people forget about it).
This is a great hardware store, especially if you do not want to go all the way to Jerry’s.

This is the best in town hardware store. They are also dog friendly so if you are with dog, people behind the counter will be happy to give treat. I like that there is such a wide selection from tools to kitchen ware. The staff is also friendly and they are happy to help with any home improvement project.