Diversified Electronics

We didn’t have a very good experience with Diversified, though I should note that they have since made some changes, and the person most responsible for incompetence is now gone. Diversified was responsible for wiring our house; they’d been hired by the contractor who built it. We like the features the contractor chose, but on the side of Diversified, it was pretty much a long list of failures:
— The ethernet ports were ALL wired incorrectly, and every single one had to be redone before it worked. Their excuse was that an apprentice did it, but if so, why wasn’t he being supervised and why did nobody check his work?
— The main control panel for our ethernet network is such a mess, four Comcast guys finally got it to work after five hours, and after going into the crawlspace to figure out what was wired to what. They said it was the worst setup they’d ever seen, and they deal with lots of these setups. You can’t tell what goes where, nothing is labeled, it was a mess. My husband concurs, and he’s a professional sys admin/I.T. manager.
— The audio system was broken from the start. In the bathroom it started making loud popping and crackling noises. After two months of them stalling, we finally managed to get them to check it out. They discovered that some part in the control deck was broken. They told me it would take at least a couple weeks to get the part. When I pressured them, they finally got me the part within three days. Apparently they took it from some other guy whose system was ALSO broken, and whom they had told that it would take a little longer to get the part. (god knows why they would confess that to a customer)
— The audio system broken again, identical problem, less than two years later. They refused to cover it because the warranty had just run out (they’d stalled just long enough the first time that ‘less than two years’ was just over the warranty this time). It’s still broken because it will take us hundreds of dollars to fix it, so now we have a useless in-​home stereo system
— The third thing they installed broke just after the one year warranty ran out: the vacuum system. Somehow the vacuum part that you actually hold broke. I took it to a repair shop since Diversified couldn’t help. They saw that the 1 year warranty had ran out, but fixed it anyway, telling me they’d just tell the company that it was still under warranty, and get reimbursed for the repair. The vacuum system still works now, but we never use it because it has so little suction power.
— The fourth thing they installed was the wiring for the security system, though they had not sold us the system yet. And we refused to buy it from them because their quote was $ 1000 (!) higher than the quote we got from Monster Security. And get this, I don’t know if it’s on purpose or not, but they have persistently claimed that they do NOT have a wiring schematic for our house, and never made one. WTF. What company does NOT make/​keep one of those for a house in which they installed everything, and for which the security system still has to be installed? I had to get Monster Security to figure out where the hell the wiring was for each element of the security system because Diversified couldn’t (or wouldn’t?) tell me.
Last, and perhaps most irritating of all, the guy from Diversified kept calling me CLARICE. He was at our house nearly a dozen time to fix stuff, and every time I told him it’s CLAIRE, not Clarice. And when we finally got the security system quote, the last time we let that guy into our house, the quote was written for «CLARICE»… I was so exasperated, I didn’t even say anything. I just said goodbye and never let him in our house again. We laugh about it now, but it was highly unprofessional.