Chinook Properties

DO NOT RENT FROM HERE. If I could give zero stars I would. Unprofessional, rude, and NEVER respond to ANY email or phone calls. If you want something fixed, it will never happen. We’ve been without a microwave for 3 months. Literally the worst place I’ve ever dealt with in my life!

Rude office staff! Dirty looks from staff and an attitude. I got to hear about office staff party before we got helped sitting there for five minutes why we got to hear your conversations of the staff, very unprofessional, I will never use this property management company and I will make sure that no one will for my family will ever use them.

This company has very very poor communication. We went to pick up the keys and it just so happened that the owner actually wanted to take it off the market. So instead of getting the keys to move in that next day, we were told we had no home to move into.
At first I thought it was not Chinook’s fault… They had said the owner had poor communication.
However, the next time I did find a house to rent out from them, every time I called about it, I knew more information than the staff did. I had to walk each person through where we were at with our rental coming up and where the house was at… They never knew what I was talking about and I had already signed a lease!
They appear to have high turn over.
Also, the house we found to rent from them was through a friend and her only compaint with the rental company was that they didn’t take care of repairs. Part of the year she couldn’t go through her front door because of foundation issues. They did not take it seriously and let her and her kids live with it like that the entire time she was there.
I do not recommend renting from this company. They cannnot keep their ducks in a row.

Chinook Properties are largely non-​responsive to any e-​mails about the property, and coming into a new property, which had mouse problems, took 3 e-​mails and 9 months to get a response to tell me that it was my responsibility to deal with the mice.
The emails that have gone on are largely rude and although I am polite and open in my e-​mails have responded by treating me as though I’m a bother to them and just a nuisance to even deal with.
I have been on time with all of my payments and have given them no reason to have any attitude towards me. It surprised me and my family as to their short and rudeish responses.

Rude staff, mainly the receptionist. Not helpful, wouldn’t answer questions. Staff ignored us and had conversations with each other then seemed bothered we were still waiting on a simple answer. I’ll find an owner

I found a great property that I wanted to view. I contact them and asked to set up a viewing of the property. Their response was that I must submit and application and pay for the application fee prior to even seeing the house. After looking at their track record here of questionable refunds of application fees I asked to view the house and turn in the application at the same time if we felt it suited us. I received a flat out NO. Who is going to give someone money for something they have no idea if they like? Sounds very shady to me and I decided that if this how they conduct themselves before I even rent, then I can’t imagine how they must act when I move out. I won’t be contacting them again.

Came in to drop off an application for a house that my roommates and I had thought would be perfect. Unfortunately the woman that I dealt with was so short and rude that I immediately asked for my application back. This company is unfortunately like many others in Eugene that treat the students like crap. Well my money is the same as the money of people 10 years older than me, and I’m taking it somewhere that won’t treat me like a second class citizen. Oh and FYI to everyone who applies here, it is against the law for them not to return your application fee if you don’t like the house. They’re just banking on students not knowing this and not fighting to get their money back. To all students, please go elsewhere.

We rented a house managed by Chinook Properties and were very pleased with their professionalism and responsiveness. They quickly responded to work orders, and their team actually gave us a refund for the first month we were there because the house wasn’t to their standards and ready until later (we had rented it for a couple of weeks before we actually arrived).

I used Chinook when I rented out my house. They were very friendly, helpful and professional. They took care of any issues that came up immediately and always kept me up to date. I would highly recommend them to anyone looking for a management firm.

Worst property management company I have ever encountered. We had to take them to small claims to recover our deposit. I would encourage others stand up for themselves like we did. And some of the other reviewers are absolutely correct in that they use the owners as scapegoats in every possible scenario.

I have been pleased with Chinook for over five years. Responsive to tenants and ME!

My husband and I each paid the $ 30 application fee for a rental that was supposed to be ready on July 1 but no one could view until after June 16, depending upon the condition the previous tenant left it. Their website says that they will not process the application until the applicant has viewed the property. A few days after applying — and before the property was ready to be viewed — we found another place and withdrew our application. We sent an email requesting that our $ 60 application fees be refunded, which is standard for other property managers in Eugene (as long as they haven’t run your credit history or called references, etc.). We never heard back.
Fast forward a couple of weeks and I realized that I never got a refund so I called the office. I was told that they did receive my request to withdraw but that the application fees are non-​refundable. They admitted that they never processed my application but would not budge on the refund. I asked why they never confirmed receipt of my email or respond at all and they simply said that they got my request and withdrew my application but never bothered to tell me I wouldn’t get a refund.
This is really bad business. Chinook encourages people to submit an application early on to get in the queue but then they keep everyone’s money even if you don’t get the property and your application isn’t processed. So they are making money on all these applications! if I were a landlord I would not want this company representing my property.
Stay away from Chinook!!!

Do not choose a rental with this company. Very unprofessional, non-​customer service oriented desk staff. Be sure to know that when you apply for a rental with this company, they don’t notify you that they just SCHEDULE A VIEWING FOR YOU. I was sent an email with a date and time to be. In most cases, this would’ve been ok, but I was relocating from Portland to Eugene. I couldn’t just drop everything and drive 2 hours. But the main thing was when I called their staff to find another time for the appointment, they were very cold, very unwilling to help, and made it clear that the only person’s schedule that mattered to them we’re their own & the previous tenants’. They didn’t return my application fees but I can give them some understanding on this part because it states non-​refundable on the application. But this really is at their discretion. BELL REAL ESTATE is a great company. Their app said the same thing but because someone else’s app was just ahead of ours, and they got the rental, they returned our fees because nothing was processed. This was the same situation with Chinook but they handled it very differently. I ended up going with a private landlord and not a PM company. Good luck if you choose Chinook!

We are moving to Eugene and helped us find the right place.

Do no use this property management company! I am a renter and every single aspect of this company is horrible. Let’s start with the fees. They charge a non returnable cleaning fee but when we got into our rental after moving cross country to get here the carpet was stiff, gray and smelled of wet dog, there was hair on the walls that had been painted over and gum under the window sill and kitchen counters, along with at least 20 mm of dust on the blinds. When we went in to pay the rent we overheard another tenant complaining that his rental was not clean but he had been charged for cleaning after he leaves as well. Why do they charge you to clean after you leave if they don’t actually do it? Let’s move on to the despicable service. They are rude, disinterested and unempathetic. I went in once and the girl at her desk was playing solitaire and didn’t even bother to look up even though I was standing right there and needed help. Anytime you call to make a repair request they treat you like you don’t know what you are talking about or you broke it yourself and if you call the emergency maintenance line its a little old lady who answers and says all she can do is plunge toilets. Speaking of, lets talk about the maintenance team. It consists of one person who doesn’t know how to actually fix anything. We have plumbing and electrical problems we’ve been dealing with for months and every time someone comes out they say nothing is wrong. They came out several times and even sometimes without notice. We had to make them install a carbon monoxide detector and new outlets. Why would I bend the prongs on my electronics just to make them stay in your old outlets without falling out? They come every six months to inspect the place and I got interrogated about the bush we pruned, because we cut it back too much, they said we «removed it». We are responsible for lawn care and when we moved in it was touching the roof and causing moisture to stay and create a permanent wet patch that would’ve eventually rotted out the shingles. Unless you want to live in a poorly maintained rental with no sort of real maintenance team and office staff who treat you like crap, then don’t use this company!

wow, just wow… HORRIBLE maintenance workers. We have had work orders in place for months upon months, but the time they actually chose to come work on anything was after they thought they could swindle us, trying to charge us for a brand new appliance, saying when we moved in it was brand new, when my move in photos will clearly show it was old, nasty/​dirty and not even working properly!!! How are they going to try that! We’ll see what unfolds…

Obviously, the last review was written by a person who works for the Chinook property management company, because they were the worst rental company I have ever rented from over my 13 year rental life (I am currently 32) for the following reasons:
The day of us coming into sign our lease I had already called EWEB and Natural Gas to have our services started that day before we came into sign the lease. I had a technician from Natural Gas call me at 8 am that day to inform me he remembered this house because something with the houses gas wasn’t up to code and he had already informed the owner and landlord about the issue. He left a slip at the front door for me to show them, which I unfortunately did before I tried to sign my lease. When I showed the Chinook secretary the slip, with our rental papers ready to sign in front of me, they rescinded the availability of the house immediately for an entire week, which I was homeless for. I found out that they had someone fix the issue within the first three days but didn’t call us to have us sign our paper work for another 4 days, which I was HOMELSS for.
After we signed our rental agreement and were living at the house, I found ant traps laying around under our bath tub and in the corners of cupboards. Later, we had a massive outbreak of ants. Which ultimately was the reason we moved. Chinook would only provide us Terro. The Terro worked great at first, but the ants kept coming and coming. My girlfriend and I both had multiple incidents of having ants crawling on us outside of the house and each of us had an incident of having ants on us at work. We even had a manager come over to our house a week before we gave our notice to «inspect» our house which was «routine» process of theirs. The manager came over and looked at the house for a minute, then talked with us about our displeasure of the ants for a half hour. He offered us no solutions but did talk down at us for the entire time, made me feel as if he was trying to bully us into staying at the house. He said every house has ant problems in Eugene, although I have lived here for 8 years and have never seen a ant problem like we had at that house in any place I have lived in Eugene or anywhere in my entire life!
When we moved out of the house, we cleaned every inch of the place. It looked better when we left than when we came it. The house was very dirty when we moved in, it had a rotting pumpkin on the front porch from Halloween and it was January when we moved in. But, when we were cleaning I forgot a bag of chicken in the freezer that I had realized I left after we turned in the keys. When we received our deposit check back, they had taken out $ 50 of our deposit for the bag of chicken they had to «remove» from the freezer. So, if they actually threw away the chicken, it probably took them about 2 minutes to throw it away. Which by my calculations means the person who cleaned the house was making $ 1500 an hour to take out my chicken. Personally, I bet the person cleaning the place probably took the chicken home to eat (at least, that is what I would have done).
Overall, this was my worst rental experience ever. Chinook is a horrible company and I advise anyone out there to use them as a last resort type of deal. Even then, be careful what you get yourself into!

Pretty darn frustrating. We thought we would be moving in the 15^th, but the property has been available since the end of July — (we just found that out). They waited until August 30^th (two days before September 1^st) to ask us to pay our rent. We thought we had two more weeks to pay.
I would have understood and complied had they told us in the end of July when the property was empty (a month and a week’s notice) but they managed to procrastinate and give us only two days.
Their excuse? «We’ve had so many things piling up…» Yeah, me too.
Aggravating.
I gave them an extra star because she gave us until September 6^th (one week’s notice) and then it will be prorated, so we just have to pay 3 weeks instead of 4.

DO NOT RENT. Dishonest company.
signed,
Irate renter

Nice enough people but totally ineffective and unresponsive to our past requests. I have also encountered what Wayne H. has described where the owner will be used as a scapegoat their decisions but upon later contact the owner has an opinion totally opposite the one conveyed by Chinook.