AE Collision and Towing

I had a run in with one of your drivers last night that ensured if I’m ever in need of a tow truck I’ll call anybody but your business. At the accident on Delta Highway last night your driver that was responding pulled up beside me with his flood lights on (blinding me), didn’t turn on his blinker then yelled at me because I didn’t realize he wanted to merge into my lane. I let him over once he yelled at me and pulled up next to him when he stopped further ahead and told him it would have been nice if he had at least turned on his blinker. His reply to this was «get off your fucking phone». Thanks douche, I wasn’t on my phone. I was considering calling the business to report this but figured it would be a waste of time. But don’t worry, I’ll never call you guys.

As a manager of an apartment complex we use AE towing to patrol our garage. They have solved all of our parking issues! They are extremely professional and have gone above and beyond multiple times for us. They patrol very frequently and and have great communication– checking in periodically to make sure everything is going OK. They have inquired multiple times with questions, rather than just assuming which I really appreciate. They even came to the rescue when a potentially violent resident was flipping out! That’s what I call service!

After trying to politely leave notes on people’s cars to stop parking in my assigned spot at my apartment complex I got fed up when a car that clearly belonged to a resident (who knows about the assigned parking rules) parked in my spot for the 10^th time and stayed for hours and hours. I called this tow place because that’s who the apartment complex employees told me to call. They were incredibly fast, all I had to do was provide proof that it was my assigned spot and the beefy tow driver got the car out of the spot in about 3 minutes and drove away. Overall it was a good experience, fast and simple.
It is unfortunate that, just like other tow companies, they charge all those ridiculous fees as another writer mentioned. I’ve been on that side of it before and it sucks. Hopefully this company decides to rise above the sterotypes of towing companies and operates fairly and remembers to treat people they way they would want to be treated, especially if it was their cars were to be unexpectedly towed.

After spending four hours in Market of Choice having a morning work session with some colleagues, I found that my car was towed. Despite being at the business in question (and an empty parking lot), I was still towed, because I stepped off the property to go get a friend and show her where we were at. In today walkable communities its not uncommon. However, they refuse to listen and call everything an excuse for an illegal act. They are patrolling/​security cameras and watch your every move off the premise, but not back on. When I called to explain my case, they refused to listen and lumped me in with all the Matthew Knight arena folks that park illegally for events. In fact they charged me $ 50 storage fee for 2 hours of storage, after hours towing fee, after hours pick-​up fee, and a gate fee. It felt wrong to double up on someone on more than one fee. Since when is 1:14 pm on Sat. after hours. Furthermore, they complicated things by saying I could only pay in cash. I had to find a ride out there, and could not use my debit card to get $ 400 out of the atm. (most banks don’t allow that, its a security measure). No banks were open on Sat., so I had to borrow money from a friend to get the cash. No compassion, no understanding, no integrity, no humanity. The total for one tow was $ 390. This business should call themselves triple dip towing. They take all they can get. Very disappointed and wish towing had more regulations. Just stop and think for a moment if just one of the stories you were told was true. Could you have compassion then.

In the future I will be sure not to use AE for any kind of towing! I can’t say anything about how they help people with their towing needs, but I can tell you one of their drivers is quite rude, and a very unsafe driver! What happened was I was on West 11^th in Eugene today late morning, and I was heading out of Fred Meyer, and I safely transitioned over to the lane closest to the middle lane when this huge flatbed tow truck driver pulled right out in front of me! I used quick thinking to move myself out of his way, and I got into the other lane closest to the sidewalk he then he rolled down his window, and yelled at me «fuck you retard»! I had a person in the car with me, and she couldn’t believe this guy was doing this! I wanted to get his license plate, but he turned off up by Carl’s Jr. I pulled up in there only to see him again! He knew what he had done was wrong! I yelled out my window that I was going to report him. Once again, he replied: with «FU retard»! I called the police to report him. I called the manager, or owner, and I was treated like I was lying! I had a witness in my car to the whole incident! That guy who was driving the tow truck today on west 11^th was rude, un-​professional, and highly dangerous! I will never call them for towing of anything in the future!