Ben Recovery

My stepfather had some sort of issue with his car payment and the loan company ended up towing his vehicle. It happens and it is understandable. I can’t attest to the exact circumstances but what I can say is that the issue was resolved with the bank and the full amount was paid to them.
The issue, however, is that once the money was paid in full the bank told my stepfather that he needed to contact the towing company that they contract to learn the location of his vehicle. Apparently it is standard practice to not disclose the location. Ok, fine. After making the payment, however, he called the man who towed his vehicle and was repeatedly sent to voicemail (He had earlier spoken to the same man and was informed that he only had until 3 pm to pick up the truck.) After waiting for over an hour and a half for a call back my stepfather became anxious and attempted to call again and was sent to voice mail yet again. After another 45 minutes of waiting he became even more anxious and went to his local police station to inquire about what to do in the event that the man who towed his vehicle fails to contact him. To make a long story short, the officer called the towing man’s phone number and he immediately answered. After chatting with the officer he proceeded to call my stepfather five minutes later and irately scream at him because «how dare he» not wait until he was contacted. Pleases keep in mind that this vehicle is my stepfather’s livelihood and, while the circumstances surrounding the vehicle being towed were his fault, after making his full payment he did not deserve to be treated so awfully. I initially answered the phone call from the towing man because my stepfather was driving at the time and the man refused to speak to me, threw a blur of profanity at me and told me that if my stepfather wanted to see his truck he would pull over and speak to him. Seriously? What sort of professional feels that it is ok to verbally assault anyone, let alone someone who just paid over $ 400 in TOWING fees alone.
I found this entire encounter to be absolutely deplorable and in the future hope that no one is treated like this. People make mistakes or get confused or just plain old forget to make a payment sometimes. To sling words like «scumbag», f-​bombs, and everything in-​between at someone is unethical and plain rude. Even if you are irritated or angry at a customer, which I have been many times in my life working with customers, you never show it. I’ve never heard someone so full of themselves and self-​righteous as this man and his inquisition as to why my stepfather «dared» contact police. Maybe instead of blowing people off who are trying to locate an important piece of property before your closing time you should answer your phone during your self-​described business hours.
TOTAL JERK!
Also, when you try to google this «business» an address near harrisburg pops up. I think it’s helpful to let people who have to deal with this towing service and are told that their vehicle is loacted in Norristown that he stores your car at 601 E Moore St. God help you if you ever do though because you’re going to be degraded and treated like dirt by this awful human being.