Things Remembered

Thank you so much to Sara, the associate that helped me pick out a frame as a gift for my professor!
Not only did she help me minimize words by suggesting the use of a heart, but she also finished our frame prior to the expected time for pick up. We only waited 40 minutes for it instead of an hour and fifteen!
I would definitely ask for estimates before stepping up to the counter to pay for something. If you get something engraved, the first word is $ 10 and the following words are $ 3 each. Pretty pricy but a great gift none the less.
One star knocked off for I believe the manager, who gave the sales associate a hard time when she was running low on cash in the cash register when I paid with a large bill. Unnecessary and unprofessional, I can’t imagine how it would have gone if I was helped by her instead.

Do not get anything engraved here! I bought a wallet with an attached magnetic money clip/​bottle opener from them and asked for it to be ngraved. They broke the bottle opener while engraving it. When I showed them they said it was always like that. They said they money clip never closed all the way. I went and grabbed another one and showed them… so they said to come back and they would get me a new one. When I went back the new money clip was loose as well, but I didn’t have time to come back so I just took it. When I got home I realized the engraving was horrible. I called them and they said it was because it was hard to engrave on a curved surface. Ok, then why did you do it? It’s your product. Then I tried to get my money back and they made me call this customer service line. I left a million messages, spent a bunch of time on hold. Didn’t get a refund.
Do not get anything engraved here and if you do inspect your item
before you leave!

Danielle and Mikaela are a good team. They helped me pick a few things out for my mother and father. Very pleasurable experience. Just don’t be fooled into buying anything with a really high base price. The deals start to get less appealing at that point

I want to give a shout out to Vanessa who works there. My mother in law brought in something to get engraved. I went to pick it up and they said they had made a mistake in it. They had already found a replacement from the vendor and were waiting on getting it shipped to them to re-​do the engraving. Since it was for my daughter who was on her way to college in Idaho — when they finished it, the over-​nighted the package to her at school. Vanessa did a great job at handling the situation and getting it resolved quickly.

Parents of small children beware!!! I have shopped at this location before and have been satisfied. Today, when I was at the desk asking a question my 5 year old son cut himself on a pocket knife that was on display far from the service desk and only 2 feet off the floor… highly accessible to very young children. It’s my job to supervise my children but NO store in their right mind puts weapons within easy reach of children. I was shocked and explained to the store that they needed to move that display out of child reach. Their reaction did not inspire my confidence that they will heed my advice.

Usually a great store to get your gifts personalized. I usually go down south and all the staffs were very friendly and helpful. Today I made the mistake of assuming that they have the same credentials when it comes to customer service. Right when we walked in, the staff seemed annoyed and didn’t smile at us. She turned out to be extremely rude and seemed to be rushing us to get out of there. I needed something engraved and she just LITERALLY threw me the sheet of fonts without explaining to me that the top fonts (which clearly indicated $ 5 extra) was at no additional cost. So when she suggested the top font, I declined. She then rudely indicated there isn’t any extra fee while looking at me as if I’m dumb. During my whole experience there, forms, pens, my change and receipt were LITERALLY thrown into my hands if not onto the counter. I would NEVER visit this location again knowing that the other ones are more helpful and friendly. I truly believe that if you don’t like where you work, quit and don’t bring that negativity to everyone else that you see.

Things Remembered are pretty standardize throughout the country. At this particular store, the product selection was limited as they were either out of the product or in limited quantity. The staff is friendly and they can engrave in 45 mins while you shop, which is great! Unfortunately, one of the engravings was not correct, which they corrected but they were out of the product so I had to wait until they got one from another store.
Pros:
Great for gifts
Cons:
Expensive

After a horrible experience trying to help my son find a gift for his mom at yankee candle we found things remembered and had a wonderful shopping experience and found her a very nice present. A great place to spend your money for that special occasion.

Since the 1990’s this is my go to place for unique appreciation gifts that I need engraved.
They always have a wide variety of selection (great price ranges and items to choose from) and I’ve used them for all sorts of gifts from my family, to work relations, friends, boyfriends, etc…
They have never messed up or been late or anything. They always accommodate my requests.
Over the years I’ve been able to rely on them so, it’s about time I gave them a review and told others to check them out.

I gave Things Remembered a 3 because the store in the mall and it’s employees rate a 5 but the shipping /​warehouse department and it’s employees get a 1 (it would be a 0 but that is not an option). I really recommend the store. It has a good selection and the employees are very helpful. My son (age 15) bough his girlfriend a beautiful heart necklace with her name on it several months ago. Since it was such a good experience we went back in September to get her something their 6 month anniversary and also to pick up a gift for his cousin’s birthday. Unfortunately, they did not have the pretty little double heart ring he wanted for his girlfriend in the store and it had to be ordered. This is where the problem starts. Ellen (an employee in the store who has been wonderful through this whole thing) called the warehouse for me to be sure they had the ring in stock. They did and said I should receive the ring in a week to 10 days. That was fine it was September 19^th and I didn’t need it until October 7^th. I confirmed that I wanted LYM on one side and the other side left blank. Two days later they called to «double check» that I only wanted one side engraved. So two days later and it still hasn’t been started. Not a good beginning. So midway through the first week of October I call. It is not in yet. Ellen calls me back. She’s really sorry but even though they told her over the phone I would have to wait 10 days max it was now going to be another week. October 6^th Ellen calls again. She’s really sorry but the ring came in with the wrong letters engraved on it!!! Once again they are really sorry. Ellen is kind enough to ask if they will compensate me in some way for the extreme wait and I ask they ship it to my home on their own dime. They agree and tell me it will be delivered in a week. A couple of days later Ellen calls me again. She’s really sorry (again) she called to check on the progress and they told her she should not have been told they could get it to me in a week. It will not even be shipped until NEXT FRIDAY, OCTOBER 19TH!!! Well after the date we needed it. Like I said if you are going to buy something at the store, have it engraved there, and than take it home I recommend Things Remembered 100%. But I will NEVER NEVER NEVER order something on line or that needs to be shipped from them again!

I rarely shop at this store, only once every two or three years for Christmas at best, but I’ve always been satisfied in the past with their product quality and selection of gift items. This time it was the week after Christmas, and all I needed was a small engraved plate that I wanted to put on a gift purchased elsewhere. The plates were $ 10 and up, and engraving would be $ 3 per word. (It was pricey but I was already there and it would save me driving around to another place.)
As I looked over the fonts she told me that a «premium» font was recommended, which would show up better than regular fonts, and it would cost a bit more. I declined. When I went up to pay she told me «oxidized» engraving for an additional cost would make it show up better. Again I declined. Then a second girl rang me up, and tried to talk me into a $ 30 digital clock valet for ½ price. I didn’t need a clock that held paper clips, so I declined yet again. Then the first girl asked if I wanted to join some kind of club that would accumulate points with every purchase, but I told her I rarely shopped there. She proceeded to show me a $ 10 coupon that I could get right away, the points never expire, etc, etc., so I said OK just to get out of there. Already feeling somewhat annoyed, I signed the credit card slip without looking at it carefully (always a bad idea). As I was walking down the mall looking at my slip, I had to wonder why one little brass plate with 4 words on it came out to almost $ 35. Then I realized that there was a $ 10 charge for their little club that she signed me up for! So I marched back and they credited my account but I was completely annoyed by then. I know the economy is hurting but to have gift store employees behave like used car salesmen or haggling market vendors was rude and unnecessary.
When I returned some time later to pick up the engraved plate, I had no trouble at all, as the girl there was efficient and professional, yet friendly. However, since the first experience left me feeling irritated at the whole thing, I would have second thoughts about doing business there again.

I dropped by this store to help a friend get a screw for an engraved bracelet and took a look around. It’s a pretty good-​sized store with a lot of customizable gifts, such as shot glasses, bracelets, watches, compasses, and the like that they can engrave for you on the spot. Although slightly pricey, this would be a good store to get something personal for a friend, though I feel that this store tends to target more of the middle-​aged and older crowd.

*I really love Things Remembered, but this location is not the best*
I called this location today to ask if they carried the Heart Compact with Red Case. I was answered by Lisa who was rude and apparently could not understand what I was saying. There was background noise, so I suppose the rudeness was slightly justified.
After being asked to repeat myself, two or three times, there was silence.
She did not tell me to hold or anything while she handed my call to another person.
Then another lady asked me what I was looking for. She was neither nice nor mean and I told her I was looking at a product online. She asked me what the SKU# was and I had no idea where that would be. Finally she informed me that they did not carry that item and hung up rudely.

I have wandered in and out of this store on numerous occasions but have not purchased any items. As I started walking by the store on Friday, I had a wonderful idea for a person who has recently come into my life and has been a constant source of support. The prices range from $ 15 up to over $ 100 and personalization is optional. The items include pen sets, key rings, jewelry, blankets, and more. There is a $ 6 minimum. Each line is $ 3. It could add up but if you have an idea of what you want engraved, the employees will help modify the sentiment to a more affordable, yet still expressing what you want to say, statement. I found a small silver heart key ring which I had engraved and was able to pick up 30 minutes later. I feel that this store is perfect for a personalized item.