Terrace Gardens Apartments

Again I must sing the praises of the management and maintenance staff. I experienced a problem with my mail box key, and within five minutes of reporting the problem to the assistant manager, a maintenance man was at my door with a replacement key that worked perfectly. That was great customer service!

Stay far away my father fell down a hill were it was not properly safe with a fence then they told me never happened but now there is a fence that wasn’t there… keep away

This one will be lengthy but I feel you need to know the truth. Moving is not fun. So I want to save you from the move here as you will not be happy These are the reasons why: there are only 2 maintenance men for 220 apartments. The community was built in 1984. The plumbing is old and they have constant floods in their buildings. The tenants sometimes have to move out in order to clean up the mess that’s in their apartment. When you take a shower I suggest that you test the water first before jumping in because you can do one of two things scald yourself or freeze yourself. This happens while your taking your shower as well. The toilets back up as well, and sometimes its not pretty especially when the maintenance men don’t come till the next day and your entire apt. smells! Sometimes you get a special deal and you say WOW what a savings, Oh yes but that’s to get you to move in. Here is what you receive after moving in, absolutely no service from the Office Mgr. or anyone else for the exception of the Activities Director who does a great job planning inexpensive trips for the seniors. When you call the office you will get a voicemail and that is usually on all day with the exception for 9 am when they get in the office. Now lets talk about rent increases, if you like rent increases every year then move here. (the rent increases can be anywhere from $ 59.00 up to $ 100.00 yearly.. What do you get for the increase in rent absolutely NOTHING. However, you are helping Terrace Gardens to pay for their constant plumbing bills which must be pretty high and for the elevators which break quite often. A lot of us are living in the original apartments I know for a fact that my carpeting must be the original or very close to it. I wear socks in my apt. by nighttime my socks are black because the carpet is frayed and the dirt is down into the padding. The Community Manager says well we will clean it (you do get steamcleaning of carpets when you sign your lease each year. The cleaning does not help and I asked the Community Manager Sandy if I could have new carpeting and this was her answer «Oh! you would have to move out and put your furniture in storage so that we could put new carpeting down! Have you ever heard of that? In closing, if you like to share your building with the homeless who sometimes get in and go to the library wbich hardly anyone uses and they fall asleep there. and some of the people who live here should not be living here. So if you still want to move here come on down or up depending on which direction your coming from!

I moved into terrace gardens about 8 months ago. this place is a toxic dirty smoking haven. everywhere I go. someone is smoking. they toss their butts on the ground. lots of white trash hillbillys living here. rules are broken. mgt. does not follow up on compaints. strangers come to swim here. the landscaping crew is sloppy. lights are always out. I am getting out of here when my lease is up. they are raising everyones rent 50 to 100 dollars. this complex is not worth the money. I pray that there isn’t a fire here. 90 percent of people here are chain smokers. terrible place to live if you hate smoking. RUN AWAY FROM THIS PLACE the renters that like it here are more than likely smokers or they accept this standard of living…

I’ve lived here at Terrace Gardens for 5 years. The first thing that attracted me was the landscaping. It made it seem homie. There are lots of activities from exercising and going on trips. The management and maintenance people and activities people are all very kind and friendly. The neighbors are good too. I have no problem with the neigbors. I have been very happy here.
Patrica Martin

This one will be lengthy so hope you have a minute.
My parents are both 75 years young. They live in a house they bought 30 years ago, but have decided to sell and live in an apartment. So with that said I begun my process to find them a nice, safe, and secure 55+ community that wasn’t going to suck them dry each month. This hunt of mine needed to start quickly since renovation needed to be done on their current home before placing on the market. Living in the home during that would be a nightmare.
I searched over 35 properties throughout the north county area and long behold I found Terrace Gardens. I found their website and loved the pictures, but who can tell from just pictures right. I went ahead and filled out an application online. That was such an easy process! I received a call back once my application was submitted and Christa called to tell me my parents were approved. We spoke about the next steps and things to finalize the move, if we decided to go through with it of course.
That was a Friday. We still continued to search over the weekend. I couldnt find another place that was everything I was looking for to feel safe where I can have my parents live. Don’t get me wrong there are plenty of facilities that have independent living into assisted living or other properties that were lower cost in rent or just 55+ community but offered nothing more.
They are an Independent Living property with activities and events for their residents. The rent is reasonably priced. The location is great and in a nice neighborhood.
Property manger: Friendly, super responsive, and honest. She never gave me the oversale feeling like I was going to miss out on a great opportunity.
Property: Clean, cute, and spacious. There are 3 or 4 buildings aside from the leasing office and clubhouse. Each resident occupied building has their own secure door to access the building. The inside has plenty of sunlight even on the the first floor! Other places I’ve seen were too dark, each floor looked the same as the next with no sign of outside light, not Terrace Gardens. I loved the planters on each floor, so does my mom! The layout of the 1br, 1ba they are in was nicely thought out. No odd spaces or corners to make it seem bigger. The bathroom has plenty of room if you need a walker or chair to fit through. So far so good, my parents and I love it!

Note, that this is a SMOKERS HAVEN. There are certain rules here but most people do not adhere to them. If you are a senior, and you want to smoke all day, whether inside or outside you just do it.
Your neighbor will either get sick or they won’t depending upon which building they live in or how courteous their other neighbor can be. Management really runs this place and lets people do what they want to do. It is a nightmare to live at this place.

Per visiting my mother, who is a senior citizen, we had a family gathering which required the use of the community recreation room. There is no accessible restroom, other than the one located within the complex management office building attached. My mother’s key-​set; home, complex, and vehicle are all attached to one ring which we provided to our guests when needed.
Unfortunately, and by accident, one of the guests forgot the key-​set within the restroom towards the end of the event and permanently secured the door behind them. Believing there to be an on-​site representative to field issues as they arise, I proceeded to call the number posted on their outside wall [because there were no property representatives on site on a Sunday.] Naturally I made contact with the maintenance man who stated he needed authorization from the rental office to perform an on-​site visit. I called him back within ten minutes and was told he was not given authorization to conduct this request, per the office management. The maintenance man said there is a cost associated with his off-​hour presence on site, and Sandy, the Office Manager, was not willing to assist.
What is perplexing is the rental office’s lack of empathy towards a family not having access to this complex, the apartment, and vehicle. I guess it was a good thing there were no medical emergencies where an urgent need for my mother’s vehicle was needed.
This seems to be a trend with the current management [Sandy.] Customer service and consideration are not a part of this office team’s work ethic. We are quite disappointed in this and previous events and would ask any senior citizen consider their options prior to engaging into a lease with this outfit. Needless to say we are in search of alternatives.