Sprint Store

Great customer service and fast accurate service! My husband, 5 year old and I came in last Friday when Sprint was offering upgrades for everyone. Expecting a long wait we came prepared but found a well staffed ready for the rush store. The staff all seemed happy to be there and ready to help. Ivette ended up helping us to upgrade our phones. She went well above and beyond helping both my husband and I to back up our old phones and move everything over to our new phones. In the past we’ve even left to fend for ourselves so I usually take a screenshot beforehand so I can get all my apps back. Ivette also answered all of our questions no matter how silly (my husband likes to ask about a lot of random things to put people on the spot) Anyway, this is not our regular local store, we happen to be in Escondido visiting family when we got the email about upgrades for everyone and decided to stop in to take advantage of the one day deal. Our family I’ll now drive out of the way to visit this store.

Bought a couple of phones in past here, wait is always long, 2 times ago when I went I signed in on wait list after about an hour wait (I was next) another person walked in & turned out to be an employees friend, which she ended up helping instead of me, I waited another 15 minutes & ended up leaving without any help. Even after I stated I would never go back I ended up in there again & after waiting for an hour I asked about a charging issue on my iphone6 that is just barely 1 year old & manager stated not to waste my $ repairing it, I just need a new one? He tried everything he could to get me to buy one. I ended up leaving again & ended up at the Apple Store in escondido & they had my phone repaired in about 3 minutes & didn’t charge me anything.

Brendon the store manager is awesome he has good customer service and does his best to give you the best deal ! He is literally the wizard of sprint ! Thanks again !

This is the worst store and Sprint in general. My phone broke and I have no choice but to get a new phone because I need it for work. I was given a pad I asked if it’s for free because I dont need it and was told that it’s for free but when I got my bill. I was charged $ 15/​month for data. I tried to return it 3x but I was told that it was more that 14 days and there is a cancellation fee of $ 200. I don’t want to do anything with Sprint and this store should be shut down for false advertising.

Worked With Ricky !!! By Far The Best Customer Service Ever !!! The Guy Knows What He’s Talking About !!!

Here is my update. No one even at Corporate will return my phone calls. I have left about 5 messages for a Deanne King. She is the VP of Customer Service. She has not returned my call. She is supposed to be a corporate person who is interested in Sprint Customer Service. Obviously we the «little subscribers» do not matter. Thus I will be taking my business elsewhere. The name of the Chief Experience Office who is likely Deanne’s boss is Bob Johnson. Both these people can be reached by dialing the corporate number (800−829−0965), selecting the employee directory and speaking their name. I tried this and it connected me to these peoples direct voicemails or personal assistant who is supposed to patch you through. Good luck to all of you who have had horrible experiences with Sprint and their lack of customer care. I am leaving the sprint family asap and I believe I will get better treatment from another carrier.

Here it goes.
My mom has changed her carrier from Verizon to Sprint close to couple months ago, after a month and a half the phone can not make any out going calls nor receive any incoming calls.
She thought it’ll get fixed by just restarting the phone but the problem didn’t get resolved. After two weeks she finally decides to take her phone back to the store, one store (Carmel mtn) tells her to call customer service, she calls and the customer service rep suggests her to go to the store in Poway, the people at that store try fixing her phone yet the problem was not still redolved… The following day she takes her phone back to Carmel mountain branch and she says that her phone is still not fixed and she’s tired of driving around from one location to another. The person working at the time in that location says that the store in poway is not a corporate store and that she should take her phone to Escondido …
We take the phone to Escondido and they said that we have to leave the phone with them and once the phone is fixed they will call us. Next day comes, no one calls and we called them. We drove there again and the tech girl (Stephanie, who was very nice) told us that there shouldn’t be any problem with the phone anymore and if the problem repeats they will surely replace the phone with another… She also mentioned that the phone has network issues and where we live doesn’t get network, yet I, myself have sprint and have no network problem whatsoever, mine is an Iphone 6 versus my moms which is a Samsung galaxy 6…
Anyhow the following day the problem repeats and I contact the store and I at that point am very upset and disappointed for convincing my mom to change her carrier from Verizon to this sh*tty service… I speak to the girl who is working there and she has absolutely no Idea about what I’m talking about and won’t even let me explain what the issue is and jumps to conclusion. I request to talk to a tech, I get transferred, and the guy picks up without any sort of greeting or anything and says” This is John” and I said «you don’t say hi to your customers?» And he says yes I did, I said hello this is john”. I said «Why are you lying? You didn’t say hello!» after I explain the whole problem and how the sprint people keep passing us from one location to another and I request for a new functional phone that actually does the most basic thing that is expected from a phone t, «Recieving incoming and outgoing calls» and I explain to him that I also have Speint and have no issues with the network but she does, he starts saying the same thing that this is a network issue… I said how is this possible? We both live in the same house, so there is something wrong with the phone itself and it needs to be replaced. he responds: «Well you can buy another phone from us at a full retail price.»…
So we are basically wasting our gas and our money everyday to get this freaking phone fixed not only that it doesn’t get fixed, yet the option they give us is to b“uy a new phone at it’s full retail price”.
Please do not do service with sprint… They will give you the worst service you’ll ever experience… You would get a better service at T-​mobile than sprint! trust me I had T-​mobile before and never once had so much drama…

Horrible and unprofessional customer service. I went in to get information about my bill. After I explained my issue and telling the assistant manager how unhappy I am with Sprint, the employee next to him is tapping him to look how cute a baby is. Seriously??? Then I was told that the district manager would have to call me the next day to review my issue. No phone call received. I called back to speak with the assistant manager, and the employee who answered said he was gone and I should call back in 15 minutes. I told him someone was to call me at 1PM and it’s now 3:30PM. He said, «we are busy and sometimes get sidetracked and it’s better if you call back.» I told him to take my number and name and have the manager call me back. This place is the worst. I work in customer service and I thought coming into the store would be better service than dealing with the attitudes I receive on the phone. Apparently, this is how they train their people to deal with customers. Absolutely disgusted with this company.

I love sprint but this place is HORRIBLE j refuse to ever come here again and give any of the Rudd people who work here my money or my time every time I have been here I have been treated horribly and never seem to get anything I go in for resolved customer service on the phone does a wayyyyyy better job

I walked in, DREADING the idea of starting new service. However, I was greeted and eventually helped by Donna B. She was WONDERFUL. Not only was she multitasking with helping me and answering all of my questions, but she was also taking the names of everyone who walked in the door. She was thorough, kind, speedy and very attentive. We breezed through the process and I left feeling super excited about my new phone. If Sprint’s overall service and quality is anything like the experience I received today– I will stay a loyal customer. Thanks, Donna!

Went in to see if i would open an account. We were asked our name to be put in the wait list. After an hour and a half our names had no be called when my husband to check they just put our name at the end of the list. We left. Not going to spend my money with people who dont know how to be professional. Go anywhere else but here.

The workers there are not energized, looking tired and not excited to work. The worker who assisted me did nothing to offer me other plans. I had to go to the sprint store in san marcos and they we’re much nicer and helped me renew my contract.

Read the reviews everyone. They are unfortunately true.
I went here to get a new phone and update my service. The first time I came in, I signed their wait list, waited almost 1 ½ hours and was then given to an employee who had no idea what I was talking about. They couldn’t find my account in the system or answer any of my questions regarding my employee discount or my service contract. I was told to come back at a later date and talk to Darius. He was supposedly an expert on my «issues». LOL. I didn’t know that finding my account or getting a new phone required «expert» help. Whatever.
So I come back on said day. It was approximately 2:00 in the afternoon. After lunch, or so I thought. I come in, request Darius, sign the guest list and wait. After almost an hour of waiting, an associate tells me that I was next in line to talk to Darius, but he would be going to lunch… for an hour. ARE YOU KIDDING ME? Could you not have anticipated that when I signed in? You really just made me wait an hour and now I have to wait another hour? UGH. I decided to get in my car and wait. This was the only day I had available to get this done.
After Darius has his lovely lunch, he finally comes back to help me. Yeah right. The only deal he has for me has me paying full price for the phone outright. Like I have 500 bucks in my pocket. He also quotes an outrageous monthly fee. All the while he is rolling his eyes and acting like I inconvenienced HIM.
Never again will I go to this store. After this fiasco, I went to the Sprint Store on Nordahl in San Marcos. Helpful, smiley people who hooked me up with a phone and inexpensive contract in less than 1 hour total.
This place is a joke. Go ANYWHERE else.

Don’t waste your time going to this store if you enjoy having good customer service and/​or getting ripped off.
I had purchased a phone the night prior through Target Mobile (I am a current Sprint customer up for renewal) and had an issue with the sim card not being completely activated in the new phone I purchased.
When I was able to speak with Jason, I explained the issue. He didn’t even bother pulling up any of my account information, opened up my phone, and told me that the phone had no sim card. He also told me that a new one would be $ 50, and that I should go back to the place I bought my phone, but that I could always come back and spend $ 50 on a new sim card.
When I took my phone back to the store I purchased it at, they opened up my phone and found that it did have a sim card. It turns out that Jason had no idea where the sim cards are on the phone, nor could he even be bothered enough to spend 2 minutes to look up my account info to see if there are any problems.
P. S. My HTC One M8 was $ 270 cheaper at the other store than at Sprint.

Omg! I get it it’s a phone store but RICKY was amazing. We had a lot of issues came in two separate days and worked with him he is so friendly so knowledgeable. He was doing everything he could to fix the problems. If you are ever in this store I would ask for Ricky and you will leave feeling so much better about phone companies. Again this guy understands people and how to give amazing customer service.

I worked with Ricky and he is awesome!!! I would recommend him to all my family and friends he is honest and good at what he does!

Literally the worst most incompetent assholes you can find all in one grand location. Called ahead to make sure the had what I needed in stock, had them put me on hold to double check– when I arrived they said there entire shipment must have sold out in the 5 min it took me to drive there. This was followed by being insulted to my face. I asked if they could contact another store that could help me and they said no. I asked if I could have the number to other sprint stores and they said no. The jerk associate who helped me Aaron should be avoided. Before the lack of inventory debacle he told me my problem couldn’t be helped and tried to send me away, then I pulled in another employee who said they could absolutely help with my issue.

Store Manager: Charles Clark
Sales Associate: Darius
Technician: Refused to disclose
I’ve been with Sprint for ten years now. I’ve never once hated my experience at any of your stores. All your technicians, sales associates, and up to the store manager has been superb in customer service. I appreciate the cell phone service I receive from Sprint and especially my unlimited data that I’ve enjoyed using so much of.
Every time I’ve had issues with my service, my phone, anything, you’ve always been there for me and my family. Except for today.
Last month, I brought in my phone for service. The screen was slightly cracked up top. But has no effect on the performance of the cell phone. The problem was that the charging port needed to be reconnected because it wasn’t receiving a charge anymore. Problem solved.
Well, the problem has returned. All I asked was for your sales associate, Darius to have a tech look at it and he brought it back very fast with the supposedly suggestion by the techs that they can’t fix it because it’s out of warranty due to the screen being cracked. Are you kidding me? It’s the same crack that was there the past year, last month, and TODAY, your staff tells me, that now they can’t fix it? That doesn’t fly very well at all. Especially after having such a good working history with your company.
So I asked, Darius to get me a tech or at least his name so I can reference this. Guess what? The Store Manager walks out with a nice little cocky and arrogant look on his face like he’s about to show me ‘who’s the boss around here’. Yes, I asked him if he’s ever cracked a screen on his phone before. So he lies to me like I’m some dummy, and says that he’s «NEVER» once cracked the screen on a phone he’s owned. Really? You give me a rude cocky attitude with a smart aleck smirk on your face and you lie to your customers? I was a sales associate at Verizon and tech long before I became a network engineer. I’m not falling for the bull. You get me?
I demanded him to show me on paper. So he trots on over to your supply closet and hands over a pamphlet while he stands there staring at me like a watch dog. Not giving a crap either about helping me, mind you. So I asked him why they serviced my phone last month, and he replies that I just got lucky. And when I asked why all his techs aren’t thorough, he gave me an attitude about how «Oh, they’re thorough». No, it’s favoritism. If I had given, Darius the time and day to open up a new line or renew a contract, I’m sure they would have been delighted to help me. I know that politics behind those doors because I’ve worked in it. Don’t pull that junk on me, you get it?
I say that to say this. I’ve been on the sales end of this and I understand they’re trying to make a living in their profession. But I can feel that my services are being disregarded like it was tonight by, Darius so that he can try to get a sale out of me. Not cool.
Let me tell you something. I kept my service uninterrupted for two years while I was deployed and paid my bill every month when I didn’t even use my phone. That’s how much I loved the service from Sprint. Heck, where I work at in Camp Pendleton, the service is absolutely terrible from Sprint. But you know what? I still have my service with your company. I have no problem going down the block to Verizon which has the best service at my work site. You need to fire your store manager, Charles Clark. He’s going to help you increase your sales losses the way he works with your customers. I hope he is not there nor should he be recommended to work anywhere in sales. Especially customer service.
Don’t worry, I won’t be encouraging my marines and fellow servicemen to sign up with Sprint either from now on. However, I will route them on in considering a new wireless carrier other than your company. And I work with every single leatherneck that trains at my facility. You can bet on that. I can’t wait to part from your services. Thanks for nothing.

If I could give it zero I would.
DONT BE FOOLED BY THEM!!! When you terminate your plan within the 14 day time period of signing up… you still will owe $$$ even if they say you wont owe a thing. I got crappy service, phones never worked right, and they made false promises. They didn’t do the cancellations right which put my bill at $ 1600!!! Took me over a month to get it down to $ 250…and I still owe and I am about to be sent to collections because everyone said I will not owe a cent because I cancelled within the 14 day time period. Nope, just called today and they said I owe that money and there is nothing they can do about it! You cant go into the store and solve any billing issues either, you have to do it over the phone.

These people are ignorant taking me over 3 days to get a phone that I ordered for pick up
their excuse is the computer is down, looks more like they don’t know what they are doing
don’t try making appointment because it doesn’t mean anything, was put at the bottom of the list
I spent $ 250 and used my upgrade for phone I cannot get nor can I get my money back because everything is pending nobody here knows how to correct that.
I have been a sprint customer for over 15 years & this store sucks