Rent-A-Center

Never EVER use this rental center! I have been helping my sister move here and she tried renting furniture here. First she she spoke to a lady who took her credit card info and order. Turns out she quit do to personal reasons the next day — no record of her information on file or furniture order — the girl took her credit card info and disappeared. Next they finally deliver her order with missing couch pieces and it wasn’t even put together!!! They left her boxes of furniture to build herself. She opened a box and it was all broken!!! They have done nothing but take her money and make her life miserable. Avoid this place like the plague!!!

This place is beyond terrible. I should have checked the reviews first. They set me up on auto-​pay so I wouldn’t have to worry about making timely payments, but then they harass me every week for the payment because they never took it! Redundant much? Oh, and their «credit manager» Richard, (some large, short, tan guy with gray hair) is SO RUDE and demeaning. DO not call my phone because you are incompetent at collecting payment, that’s your own damn fault.
The product they gave us was used (dirty mattress and damaged headboard). I have been to other RAC locations and the product has been new or in excellent condition, yet for this used pile of crap they still want to charge you the full amount of it as if it was just out of the box. Don’t think so. Avoid this joke of a business at all costs! This place really went down hill after their manager Ali left.

I am disturbed by the lack of knowledge and customer service at this location by not only the employees, in particular Jason but also the manager, Jose. I wanted to purchase an appliance. I had tried previously to buy this item and over the phone was told that it was no longer available, I arrived and they had 3 on the floor and the salesperson told me that they got new inventory software and no one knew how to use it. I waited close to 20 minutes with my children while two employees carried on personal conversation. My toddler needed to use the restroom when I asked, one employee reached for the keys, and the manager told her not to, but still no one addressed me. I asked again for my toddler and only then did Jason agree to help me. I was refused use of the bathroom for my toddler even though she had used it on a previous trip. I was ignored for a very long time and met with aggression by the manager when I voiced my concern and confusion. I am sorry that my children had to witness this.

Is there a half star rating? This place isn’t even worthy of a whole star! Customer service is terrible! I wanted to purchase a washer/​dryer set and had called ahead to verify they had the units I was looking for. When I get there I have to deal with 2 of their incompetent staff telling me they have to get a manager before they can sell the units. The manager comes out and says he was just about to go on lunch. I spent 40 minutes in the store with money in my pocket ready to make a purchase but received no customer attentiveness! Don’t go to this place. Take your money to a business that values its customers.

Run! Horrible customer service. I would never do business with a company that does not value thier customers. No matter what your situation is you should always be treated with dignity and respect, after all your dollar spends the same as everyone elses.
I understand that they may not be dealing with with highest clientle but you get respect by giving some.

This place doesn’t even deserve a 1 star. It has the worst customer service even the manager is rude they don’t go by what they say I will never purchase anything from there again I purchased a washer and a dryer they told me they were going to deliver within 2 days it took them 3 weeks to deliver never did I get a phone call to tell me what was going on but when it came to making a payment they call non stop so while I was playing my washer my dryer off my dryer started acting up I spoke to the manager Eddie and he told me that they will fix it after waiting for 2 weeks for them to pick up my dryer they gave me a loaner it’s a dryer they were letting me borrow well mine was getting fixed the loan are they brought me did not work I let him know this and he never bothered to send me another one like he said he he would they took my dryer and for maintenance in January 2015 we are at August 2015 7 months after I still have not gotten my dryer back I have called for a month asking for my dryer and they always tell me that they’re going to bring it to me and they have yet to bring it so I finally got fed up with them and I called the corporation office their manager called me today telling me that they could not find my dryer that they didn’t know where my dryer was basically saying that I was lying that they had my dryer so as of right now I don’t see hopes of getting my dryer back so I’m going to have to take legal action this is by far the worst place to go and try to purchase something they are very good at bugging you to make your payments on time I have finished paying my dryer and my washer off for 3 months already and I don’t have my dryer that’s over $ 800 that I paid for the dryer that I don’t have and that they don’t want to return back to me because of their mistake I hope my review helps a lot this is not the place for anyone to go the managers don’t do anything and apparently the corporation office doesn’t either

I have been a customer with rent a center over 2 years now. I had a couple bad experiences but they got worked out by the past mgnt. Rent a center corporate fired everybody including the District manager. Now, I am being treated like dog shit, disrespected. I refuse to give them another dime until they treat me right by standing by their «worry free» guarentee. They also do not stand by their flrxible payment options. Please do not do any business with rent a center in the southern califirnia area. No stars for rac, but had to put one in order to post.

I can’t believe these guys live up to these reviews?! Lies with when things are delivered !! It’s 7:30pm and they were supposed to deliver yesterday and said someone called in sick. So I offered to wait another day ONLY to wait again?! I need the washer dryer and fridge… :(I should’ve gone to another rent a center! Everyone STOP coming here!

DO NOT USE THIS COMPANY. Terrible service. Their delivery/​pick-​up people missed four separate appointments, including one where they assured us over the phone that someone was in the area and would be there shortly. On every occasion, they never phoned us and we had to call them. They also have no email, which is absurd in this day. I assume they don’t have an email address so that they can avoid pesky paper-​trails in court.

I can say I am deeply unsatisfied with their service. I purchased couches well I was in the process of moving and I changed my delivery date to 11÷3÷14 and the lady I spoke with said she had made the change and that they’d be delivered then I also called right back to let her know that I had forgotten to give her my new address so I did and she told me she had made that change also and repeated my delivery date change so I trusted that she made that change. The day comes for them to be delivered and I call early just to double check that my couches will come today and they say yes and I call again around 5 and triple check and they look up my account say it’s set to be delivered on 11÷10÷14 and I said «no I had made that changed a week ago» they said they would call me back, they didn’t after 20 minutes so I called them back they said they were extremely sorry and would have them delivered tonight and it’s 10:50pm and they haven’t come. About 4 hours ago the actual manager called me and said they were loading the truck with my couches and would be there shortly. Amel which I know isn’t how you spell his name but Amel gave me his personal phone number and assured me that my couches would be delivered. Well my couches weren’t delivered and it is now 11:00pm and Amel texted me saying he would give me a free week and also have them delivered tomorrow but I am still very unsatisfied. Don’t go to this place save your time and energy and go somewhere else please because I feel so let down and disappointed and really want to save you the trouble of feeling the same way. I hope I get my couches tomorrow so I never have to deal with this place again. Liars and untrustworthy :/

We went in to this Rent-​A-​Center location 8 days ago, we’re helped quickly, signed our papers for our appliances, and we’re told we would receive our delivery within 2 – 3 days. It was a Friday so I had expected our stuff by Wednesday at the very latest, more like Tuesday evening. Wednesday we heard from our friends and family that they had just barely begun calling our references. We then got a call that Friday evening asking last minute to deliver our stuff. We said that wouldn’t work and that the next day would be better, the man who called said that was fine and they would deliver it between 1 – 2 the next day. 3:00 comes around with no word, so we called to see what was going on only to be told we are wrong, deliveries don’t even start until 5. It’s now 5:31 on day 8 with no delivery yet. I would give this place zero stars if I could, and would get my money back and tell them to shove it had I known it would be like this. Big fat thumbs down.
UPDATE: Its 10:34 pm and still no delivery.
UPDATE: Day 10. We were told they would definitely deliver our stuff between 6 – 8 pm. 9:02 pm we just now got a call saying they are here.
You’re a terrible excuse for a business. Can I take my one star away???