Quest Diagnostics

I had to come in to get some lab tests done and it went better than I expected. I thought there was going to be a long line, especially since I was a walk in. I only waited about 5 minutes then I was called in. It was super quick. I was out of there in less than 30 minutes. I recommend going in the morning!

Made an appointment via their online system. Easy and quick. My appointment was at 9:15. I was done, back in my car at 9:28.
Staff was efficient and polite. Quick and painless.
If I need to return, I’ll definitely come back to this location.

Ugh where do I begin? I have to come here per doctors orders when he requests lab work. I wish there was another lab I could go to. I usually come first thing in the morning, but there’s usually 3 – 4 people already there. I go to sign in like everyone else, and Mary asks if I have an appt… I say no, and she acts like it’s the end of the world saying, «Okay, you will be here for a while.» Really? I didn’t know that…(being sarcastic)
Mary has been there for a while, and seems more grumpy each time. She never smiles, and always talks down to you in a monotone voice. It gets annoying pretty quickly. If you ever need to come here, have your ID and insurance card ready to go for billing purposes.

We had a very bad experience at Quest Diagnostics in Escondido. Our appointment was at 7:15am, and although we arrived early, no one was visibly present behind the counter until 7:25. When a worker came to the desk (her name is Mary), she was the rudest person I’ve interacted with in a very long time. She talked down to my wife in a very demeaning manner. Although there were only one other person in the waiting room, Mary acted like she was overwhelmed and in a rush. After we had this terrible interaction with Mary, the other person in the waiting room – I guess she had been here several times before – said, «Don’t worry, she’s always this rude.»
When healthcare workers treat customers and patients like cattle, it’s a sign that they are ready to retire or need to be fired.

Terrible service. There were two people in front of me when I arrived, I thought it would be like Labcorp and take maybe 10 minutes — that was not the case. As other patients arrived they kept taking care of them even though it was 20 minutes before their appt time and just kept making me wait and wait. I ended up waiting 50 minutes. I will NEVER go back to any Quest diagnostics.

Today, I went to Quest Diagnostics in Escondido for the first time. I will never go back again. I am aware that I have small veins, however, as long as I drink a lot of water right up until the moment I’m called to the back, the phlebotomists have no problem drawing my blood.
The phlebotomist named Lilly was the worst I’ve ever seen. She exclaimed that I had small veins and caused me great anxiety because she made a big deal out of it. She also said I was dehydrated and I do not believe I was. I had water several times yesterday and was even drinking in the waiting room. That was what a phlebotomist at LabCorp had said to do and I haven’t had problems since that day.
But Lilly then complained about my «rolling veins.» I do not believe I had all of these problems because I typically have blood drawn four or more times a year and no one acts like I am vein challenged except her. She was an idiot for instilling fear and anxiety in me. She then hurt me so bad when she poked me, I got dizzy. After hearing more of her complaints, I started feeling faint and started to cry. I am 54 and these emotions do not come easily. I have had several skin cancer surgeries including Mohs surgery while awake and did not shed a tear.
I asked Lilly to stop and she would not. She had the gall to say she didn’t want to waste the needle. I insisted and started to panic. She took out the needle, I grabbed my purse and ran out of the office hysterical. Once I got to my car, I saw that blood was on my shirt sleeve.
If you want to go here, all I can say is good luck. I have never had such a bad medical experience in my life and I have had some undesirable ones. I am angry that Quest would allow someone to work on people without making sure that their conduct is comforting. I will never go back, nor will I return to the doctor who sent the order to draw blood there. I’ll stick with LabCorp for now, no pun intended.
PS. My daughter is a phlebotomist and does not think that this behavior was appropriate, not that it takes a professional to figure it out.

I’ve been using Quest Diagnostics for blood work for years. I’ve been to locations in Chino Hills (DO NOT GO THERE), San Bernardino, Redlands, and Escondido. The Escondido location is my FAVORITE. It’s always an easy in and out, especially if you make an appointment ahead of time on the website. But, you can just walk in without an appointment as well. I’m probably shooting myself in the foot by sharing all of this with you, but here goes!
Most people have to fast before their blood test is done, so most people go first thing in the AM. I always wait until at least 9am and like yesterday, there is often no one else there when I arrive because I miss the rush! It’s awesome. The staff here is also really friendly and professional and the phlebotomists here are fantastic. They are so nice and so good at their jobs. Occasionally, I may end up with some bruising, but more often then not, they manage to poke my tiny veins, get the blood, and leave with just a pink pin prick as evidence.
I am NOT a fan of getting my blood drawn, but if I gotta do it, this is the place. Highly recommend and THANK YOU to the really great staff at this location for making the experience as painless as possible.