PCSD

The psych nurse was very rude to me when I tried to make my very first refill appointment. He was condescending and reprimanded me for not leaving on the voicemail how to spell my last name. He was acting like I ruined his day for causing him to have to look it up in the system. Please do not take out your terrible mood and anger on patients. I am taking my business somewhere else.

This is probably the WORST office I have ever dealt with. Trying to make an appt. for my daughter was horrific. The entire call was 32 minutes (most of it was the long wait time) when I finally talked to someone I was only able to make 1 appt. due to her «computer issues» and she wasn’t even sure that the one I had made had even saved in the system! When I asked if she could transfer me to another receptionist that wasn’t having those issues or if she could take my number and call me back she rudely said «I CANT HELP YOU, YOURE GONNA HAVE TO CALL BACK» when I asked why she was being so rude she hung up on me! I should have known at this point how it was going to go, but desperate for help for my child and restrained by the contractual agreement by my HMO plan, I had no choice but to proceed.

When I arrived at the appt I arrived on time and filled out my paperwork from the receptionist who seemed over it. Tried to ask her a question about the Employee Assistance Program that they participate in and she looked at me like I had just told her I was an alien. The therapist was nice but I’m not sure how effective she will be and this whole experience has left me pretty discouraged. If I could give them a half star for the nice therapist I would, but that’s it.

I went to the RB location. The receptionists screwed up my appointment. They also asked me if I was there for adderall before I could even say anything, which was incredibly rude and unprofessional. I made the appointment to find a sleep med that would work. They only wanted to prescribe me anti-​depressants, which I get suicidal on. They still prescribed me anti-​depressants, insisting that I was wrong. At the end of the appointment I found out that I had not even seen an actual psychiatrist, but just a nurse/​assistant. The nurse constantly talked over me the whole time and demeaned me. Every step of the process was painful. Won’t ever go back.

When you cancel an appointment, make sure you get it in writing (written, fax, email) or they will charge you a no show fee 5 months later. I called to cancel an appointment because I was very ill. I left a message on the weekend and called on the day of to confirm. Thinking everything was taken care off until 5 months later I was slapped with a $ 60 bill. When I called to ask why they said they don’t have any records of me calling in. Good job PCSD!

If I could give this office zero stars, believe me, I would. First off, I’d like to say that PCSD as a whole is no good. Scheduling an appointment with a psychiatrist is like pulling teeth. I really wanted to change psychiatrists and go to a location closer to home instead of RB and the call office told me that every other office has absolutely no available appointments until October. I get that. However, what I DONT GET is that even after I gave PCSD my updated insurance information, they proceed to send me an incorrect billing statement saying that I owe $ 200 from ONE office visit. After calling them to resolve this issue, they then tell me that they don’t have my information. WHAT?! But that’s not all, folks. There’s more.
Currently, both my pharmacy and I are trying to get ahold of my psychiatrist for a prescription refill. Apparently my pharmacy has sent out SEVERAL faxes notifying my pdoc that I need a refill and we have heard NOTHING from them for TWO WEEKS. I am now down to one pill and I am about to go out of town for vacation and I am not down to suffer from any withdrawal symptoms! I’m pretty sure it’s not legal for them to do this kind of thing, right???
I have had nothing but a bad experience from PCSD and I will soon be looking for another place to continue my services.

PCSD IN RANCHO BERNARDO: Helen Davis PHD MFT: I walked in this office struggling with my elementary aged son… and I walked out in desperation for getting myself help after a 45 minute «Psychiatry» appointment that literally accomplished didely squat. I did, however, find out that the lady whom I assumed was a licensed psychiatrist was, in fact: NOT a psychiatrist after all. she’s a therapist/​counselor who happens to have (and she made a point to bring this up): a PHD. This information was not given to me until she was wrapping up our session and practically kicking my son and I out of her office quite abruptly. She advised that my son should probably make an appointment with one of their psychiatrists! Oh really?! As if I didn’t already know this?! Wow. I could easily write ten pages on paper to explain my complete and utter dissatisfaction with this «PHD– therapist», who, in no way-​shape-​or form, is contributing to the world of Mental Health. — That is unless you believe in discouraging patients from seeking further Mental Health Help as a possible contribution. The most coincidental part about all of this was when I realized this same lady, Helen Davis, was the same exact person whom I reached out to several years ago while in the midst of undergoing my divorce! Previously, I had never visited any type of mental health specialist. I was told by my insurance: Blue Shield HMO through Sharp medical group to contact PCSD directly (BIG MISTAKE… BIG). All together, My PCSD experience was a terrible one full of disappointments due to Helen Davis’s ineffective, detached, impersonal, and rushed approach. It was because of this specific experience that I never returned nor did I seek further treatment from anyone in the Mental Health field. And now, 5 years later, I have paid the ultimate price of living with an undiagnosed mental illness that has left me in a state of ‘mental’ paralysis (unable to hold a job, development of painkiller addiction 3 years ago as an attempt to self medicate my unknown illness, never ending financial nightmares, negative impact of catastrophic proportions on my family and my life… the list of subsequent consequences sadly appears endless.
I will stop try to wrap up my review here before it becomes Unilocal’s new #1 New Bestseller hitting a book stand near you.
Lastly.
If you take anything away from this review I’ve expressed here– please do yourself and/​or your loved ones a favor and avoid PCSD all together.
MOST IMPORTANTLY: DO NOT LET ONE SINGLE (or even a few) BAD EXPERIENCE (S) DISCOURAGE YOU FROM GETTING HELP WHEN IT COMES TO YOUR MENTAL HEALTH. KEEP LOOKING UNTIL YOU FIND A DOCTOR WHO IS THE RIGHT FIT FOR YOU. NEVER EVER GIVE UP HOPE. And please, make sure when booking your appointment that you confirm it is, in fact, with a licensed clinician such as a psychologist or psychiatrist.