MissaBella House Keeping

MissaBella did an adequate job cleaning my large house at a reasonable cost. They performed the service right before a busy holiday, without much lead time, and sent a charming house keeper. I would recommend them based upon this one experience.
I answered a Craigslist ad for cleaning a few days before Thanksgiving. I didn’t know the service was called MissaBella from the ad, but I was pleased that they had a few openings at a reasonable price. Angela called before the scheduled time to inform me that she would be a little late; she was 20 minutes late. Angela was a very cheerful, hard working and accommodating cleaner. She got right to work and performed for four solid hours. She represented MissaBella well.
Angela got most everything clean. She asked for a walk-​through and addressed every issue brought up. My only problem with the cleaning is that a «swiffer-​style» cleaning tool was used on my tile. This left a film on the surface and a strong odor in the house. I didn’t think it clean, so I mopped it myself with water, cleaner, and a mop.
Although I mopped my own floors, I feel that I received a good value from MissaBella.

Overall, I would not recommend this cleaning service. We asked specifically for them to focus on the floors and bathrooms, and that we really wanted those done over anything else. There are large parts of the bathroom counter and floors that weren’t even wiped down or swept/​vacuumed. Like not even touched!!! Waste of money, in my opinion.

VERY DISSATISFIED. The young girls that work for this company know nothing about professional cleaning. In fact, the first time they came out, their girl, Amy had to ask me what a baseboard was when I asked her to clean it. I decided to try them again, thinking they are young, maybe after a few times we can work together and I can show them exactly what I expect out of a housekeeper.
The second time they came out, I paid for 4 hours, which they advertise as $ 100.00. I left the $ 100.00 cash on my counter because I had to run out for a quick errand. When I came back I found that they had left my house after less than 3 hours, but took the entire amount of money I had left them. On top of that, my house was left completely dirty. Several tables throughout my house were not touched, I could run my fingers through the visible dust. My kitchen sink still had crumbs and spilled coffee in it. I had bought a new hand held vacuum with a brush attachment, and asked them to use it on my dark brown couches. They did not touch my couches. My tile floors throughout the house were not swept, vacuumed or mopped. My granite counters in my kitchen still had the morning’s toast crumbs and jelly spilled on it.
To make matters worse, when I told Marissa (apparently the one in charge) that I had to run out, and that I would leave the cash on the counter for her incase I didn’t get back on time, she informed me that she had already run my credit card. The last time they came out, my adult son was home with them, as I was at work. I remembered after they showed up that they didn’t take checks, so Marissa took my credit card info over the phone to cover that cleaning. I NEVER gave her authorization to charge anything but that initial cleaning for $ 100.00. I later found out that not only did Marissa run my credit card without telling me this second time, but she ran it the day prior to our appointment, and for an amount to cover two cleaning appointments ($ 190.00) instead of $ 100.00. Again, all of this was not discussed with me. It is very alarming that someone thinks they can run your credit card when they want, and in what amount they want.
Marissa has said that I will be receiving a credit card refund (I have not seen it yet, 8 days later), and she will be sending me a $ 20.00 check in the mail to cover the 4^th hour of cleaning I did not receive. Although, it seems to me I should receive $ 25.00… 4 hours at $ 25.00 = $ 100.00.
To sum up my review, I WOULD HIGHLY RECOMMEND AGAINST USING THIS COMPANY. The very young girls who showed up to my house did a terrible job of cleaning, and also cheated me out of cash, and on my credit card.
⁷⁄₇ Update: I never received either the credit card refund, or the cash refund. Marissa will not respond to me. I have reported this company to my credit card company and to Visa

Don’t ever use MissaBella cleaning. For hours they did very little, not even touching some parts of the house they had been contracted to do. When we walked the house to point the items out, they continued to act like they we’re cleaning but did not actually resolve any of the issues. At this point the cleaners asked if we wanted them to leave.
When we called MissaBella, they refused to do a follow-​up or attempt to resolve the issues. We sent them pictures of the Oven they said they «cleaned», and they didn’t even respond to the email. NEVER EVER USE THEM.

I was very excited to have my husband agree to a professional housecleaner. I used an online service to locate these cleaners and they had a very good promotion. When I called and spoke to someone at the «office» (aka a college girls cell phone, I later learned) she was very nice and able to meet all of my cleaning needs.
I hired to company to clean and both workers arrived late. One called and informed me that she was running late around 30 min because she was just notified this morning that she got the job. This should have been a warning in itself. I asked how about the second girl, where is she? She didn’t know anything about the other cleaner. So an hour past my appointment they are both at my door. One with no supplies and the other with supplies.
I did a walkthrough of the house and supplied them with a checklist of the items I was looking to have cleaned. The girl without any supplies asked if I happened to have any rubber gloves because she forgot them. I showed them were the cleaning supplies were and said if they happened to forget anything they could use mine.
They were in my house for 4 hours and the house was HORRIBLE. I can not even begin to describe the lack of satisfaction I have. Here are a few items. They cleaned my shower with my sons wash cloth to get off the hard water spots. Used lysol to clean the entire bathroom. Nothing else. Used an entire bottle of MY Pledge to clean. Used my dish sponge to clean my cabinets with dawn dish soap and they used that same sponge to clean my walls and PUT IT BACK IN THE KITCHEN!
The girls were very nice, I actually felt bad for them. They are not house cleaners. They were not even supplied with the right products to clean properly. During the walk through I was astonished, and horrified that they had been cleaning for 4 hours and it was not clean nor did it even smell clean. I showed them areas of concern and asked them to fix them. While they were here on their second hour I called to their main office to ask them why they have workers like this. Completely un-​prepaired and un trained I could not get a hold of Crystal as she text me later saying she was in school… (what school? isn’t this a business). Later I spoke to Marissa the manager and she explained that she would send somebody down here to following week to fix it.
The second girl was much better and far for efficient than the other two put together. I would have been satisfied if she was the cleaner I got the first time. I don’t know how likely I would be to rehire this company again.

I honestly don’t think I have ever received such awful service in my life.
My mom and I were throwing a baby shower for my sister and we still had so much to do, so we decided to hire this company to help us get some cleaning done. The girls came and did there cleaning, were paid, and left. During this time, my mom asked if they ever did side work, such as cleaning windows. The girl she asked told her that she didn’t think they were allowed to, so my mom simply said okay no problem. Well, after they left we did an inspection of our house and realized they did a terrible job. Floors weren’t cleaned well, tables weren’t dusted, bathrooms looked awful, the tubs weren’t even cleaned. So my mom called back and reported it and the woman she spoke with said no problem, we will send the girls back to redo the house. We were given a time and date and when it was time for them to come, they never showed up! My mom called and they told her they messed up scheduling and that they would show up a little later in the after noon, since they were scheduled in the morning. We were fine with this, except they never showed up that afternoon! So we called back again, and this time no answer. She left multiple messages over the next few days and no calls back. The baby shower had come by this time, so we had to clean anyway. This was a waste of our money. I decided that I was going to call from my phone and sure enough, they answered! I told the girl the situation and she decided to inform me that they can no longer do business with my mom or anyone in relation to her. I asked why and apparently we broke policy. I asked what we did and she said that we aren’t allowed to ask the girls to do side work. I asked her if that rule was EVER presented to us on paper, on the phone, etc. and she said no, you should just know. I am furious by this point. They just decided that they don’t like that we asked a question, that we didn’t even know we couldn’t ask, and they started screening our calls and ignoring us? Real professional. So I asked for the manager or owner’s contact info and she said she couldn’t give it out and hung up on me. I called back and sure enough no answer. I waited until the next day and called from my work phone, sure enough they answered. I finally managed to get the corporates email address, but turns out they didn’t even give me a real email address. I asked to speak with someone else in the office and she said no one was in but her, yet I could hear someone whispering to her in the background. So overall, NEVER GO TO THIS COMPANY FOR BUSINESS. They rip you off, the girls there don’t clean well, and they do not understand how the customer service business should be run. They should be shut down.

First off I couldn’t ask for a better price or even services, to be able to also do Laundry as well has been a dramic help!!! And I recommend this company to everyone
Thank u for making my life that much easier:)

This week end I tried them to clean my apartment… It was total waste of my time and Money… Person did show up on time and started cleaning the home. My home was more or less the same after 4 hours of cleaning. Bath tub, kitchen sink, toilet bowl everything was in same condition as before. Only thing which she did properly was vacuuming the home .
The worst mistake I have ever done…

From their website, they seemed to be a professional house cleaning business. When I called to ask for details and to potentially schedule for an appointment, I was glad to learn that 1) the cleaners were English speakers (I cannot speak Spanish at all), 2) I could customize the cleaning and hence, only paid for the price for a 2-​bedroom house instead of 3-​bedroom, 3) there was a cleaning checklist that I could review, and last but not least, 4) I could pay online with a credit card instead of cash or check.
I made an appointment for 5 pm on Monday. The two workers arrived 30 minutes late. It was no big deal since their manager called to inform me that the workers were running late. I guess it’s normal for any house cleaning business to run late? When the two workers finally arrived, I was a bit shock to see two young ladies, who appeared to be in their early 20s. If they weren’t holding a bunch of cleaning supplies, I thought they were some college girls trying to sell me fundraising items.
The two ladies were very polite and seemed to have worked very hard. However, when they asked me to do a walk-​through to see if they had missed any spots, I noticed there were several places that needed touch-​up. So I pointed them out to the ladies. Just before they were about to leave, both ladies worked together to mop the floor downstairs (I have carpet on the 2^nd floor). I stood by the stairs to watch so that I would not disturb them. I noticed one of them sprayed some kind of chemical directly onto the floor, and the other mopped, which left a really nice shine on the wood flooring. They probably spent more or less 5 minutes to mop the entire 1^st floor of my house, which is about 750 sqft. When they were done, they said we should waited till the floor was dried before we walked, since the floor might be slippery. They left at around 7:30 pm.
So my fiancé and I went out to get some dinner, while waiting for the floor to get dried. We came back home around midnight, thinking that the floor should be dried by then. As I walked towards the kitchen to put away some groceries, I slipped and fell straight onto my lower back and hip! I slowly got up and realized that the chemical the ladies sprayed onto the floor was some kind of polishing oil. I also noticed that several areas were particularly slippery throughout the entire 1^st floor. Although I had pain in my lower back and hip, I immediately used my Shark steam mop to try to wipe out as much polishing oil as possible. Another surprise — the originally white mop instantly turned black, on both sides, after I mopped all the floor. That means the ladies did not clean the floor prior to polishing the floor. It also made sense that they didn’t clean the floor since they «finished» the mopping in about 5 mins in a 750 sqft area. To make it worse, I noticed that some of the areas that I pointed out during the walk-​through were still not cleaned!
The next day, the manager called to check up on the service (since I was a first time customer). I told her about the floor incident. I also shared with her my observation (one sprayed chemical and the other mopped). The manager confirmed that the ladies indeed did not clean and mop the floor correctly. She offered to come back herself to clean what was not completed, and re-​do the flooring so that it would not be so slippery. She also said she would bring back at least one of the ladies to re-​train her on cleaning the floor properly. We then made an appointment for Saturday morning for them to come in to make minor touch up and to correct the problems. In the meantime, the floor remained slippery — imagined us walking literally on an oily floor for almost a week!
It’s now Sunday midnight as I am writing this review. The biggest disappointment was the appointment yesterday morning was a complete no-​show. At first I thought they were late, but I was very disappointed that they didn’t call at all. I eventually waited for 45 minutes before I called. I called several times and left voicemails, but no one ever returned my calls.
I have never seen such a poorly run business like MissaBella House Keeping — employees are improperly trained, late and even no-​show for their appointments, and no communication for missing appointment! It was particularly frustrating to see that the manager sounded very nice over the phone, yet, she was one of the most irresponsible, so called «managers» I have ever seen in my life. What kind of manager would bother making a follow-​up appointment if you’re going to blow off your customer?
I strongly suggest avoiding this company. It’s great that the company offered affordable prices, English speaking workers, convenient payment methods, and a misleading website that makes the company looks professional, but these do not make up for the negatives (see pics I posted) I had encountered with the workers and the manager herself!