LOFT

I recently discovered LOFT and ordered $ 750 in merchandise online during a recent 50% off sale. Many items didn’t work out for me as the sizing is a little different than what I’m used to. I had a hair appointment in Carlsbad the next day so I decided to exchange/​re-​order at the Carlsbad LOFT. That was a fantastic experience!
But when a few of the reordered items still didn’t work out I decided to visit my local Escondido LOFT store. I was greeted by a very professional young man and another equally pleasant woman who helped me with all my needs. I ordered a few more items from them online that day because they didn’t have the items I wanted in store. The young man actually went above and beyond in terms of service because he honored a coupon that was supposed to come in my first shipment but didn’t. So he saved me a lot of money!
When that 3^rd shipment came in there were 3 items that were ill fitting and I decided to return. One item I had washed and it shrunk terribly. Not knowing what their return policy is for this scenario, I went to my local Escondido LOFT again to find out, hoping that very helpful and professional man was working.
He wasn’t.
Long story short, the sales lady and a female manager that were working made it clear that they were very inconvenienced by my returns. It was more of an unspoken thing, but I got the message loud and clear.
So, I’ll happily take my business to the Carlsbad LOFT where I was treated with respect and courtesy with my online returns. The thing is, I think I’ve finally figured out my size there, so there should only be mostly purchases in my future!
Two stars for the young man and woman who were working on my initial visit.

They are always late opening! Today i waited 14 minutes for them to open the doors and the mall opens at 10am. The employees never seem willing to help out and they never even acknowledge anyone in the store. Its frustrating to come here and have to wait on them when it should be the other way around.

I have always been greeted and had kind and friendly assistance! Store is clean and well organized, just found some lovely spring pieces here for a great price with a promotion they currently had for 40% off the entire store. I’m a regular!

I came here on a Monday evening, aka, a totally «dead» day for shoppers at this particular mall. Not a lot of foot traffic whatsoever, and walking into the Loft, I was one of two people inside. You’d expect to get the best business and service on this type of day too, right? Well, not here. I wasn’t even greeted.
I had a collection of items in my hand, and the lady asked me if she could start a room. I told her why not, and continued to shop. She proceeded to tell me all jeans were $ 20 off, and I thanked her. I clearly wasn’t interested. Upon going into the dressing room, I realized I actually needed a pair of jeans to try on my clothes with because I was wearing shorts. I proceed to get one, and she comes up to me a second time and reminds me of the special. Again, I thank her, but am a bit irritated, because I was not going to buy any. She comes a third time into the dressing room, and rather than say «how are those shirts and dresses working out for you,» she proceeds to ask me «how are you liking those jeans?» I told her «I am only trying them on with my clothes. I have my own jeans at home.» She leaves.
If not for the outfits I had picked, I would have walked out and left. I understand being in sales is difficult– you have to meet quotas, you have to sell products, I get it. But you do not need to tell a customer three times about the stupid jean special when I have listened and acknowledged her all three times?! But wait, it gets better.
Upon going up to the counter, she asks if I have a Loft card. I tell her politely I don’t, that I have been approached before, and that I am not interested. Guess what she does? She proceeds to tell me the same story I have heard and was trying to avoid. After, I tell her I am still not going to get a card, and she says «well, if you wanted to save 15% today…» Please just stop?! I was NEVER going to buy your jeans, I was NEVER going to get a card?! NO means NO, not «maybe.»
I loved the clothes I bought– and you can get some really good deals when they have sales and clearance items on extra discounts. But, if you want to avoid being pressured to buy jeans you don’t need or sign up for a credit card you don’t want, then I would go to another Loft store– perhaps the one in Carlsbad. I’ve had better service there.

every single time i’ve been in this store no one has bothered to greet me or ask me if i need help. i’m young and i don’t know if the staff is being bias and they think that i won’t buy anything but i come there to shop. when no one wants to tell me what the sale is, help me with a size, or help me find something that i’m looking for, it deters me from wanting to buy anything. i am a petite and i like their clothes that’s why i think oh, maybe this time it will be different and they’ll want to help me so i can try to find something and try it on, but it never happens. the times that i have bought jeans from there i received no help. it just baffles me that even when there’s only one or two people in the store other than me, that they still can’t take the time to approach me.

Ann Taylor Loft is one of my favorite places to shop. This is one of only a handful of stores that sell petite clothes that are actually cute and affordable. The merchandise is a collection of casual and business casual woman’s apparel and accessories. Everything is made in good quality and lasts a long time.
The staff at all of the locations I have been to has been very friendly and helpful. Have fun shopping!