Lexus Escondido

So you want a Car and you want to buy from a dealership that looks like a 5 star Resort… then you’ve come to the right place. Cobble Stone Drive way… waterfalls. yeah you get the idea. It is the Most Beautiful Dealership I’ve ever seen with multi-​levels, a shopping mall and fine restaurants & Café!
Car buying experience was nothing short of amazing! From Car sales to Finance we were out in less than an hour and a half. That includes the car getting washed and gassed up!
Don’t get me wrong… I was buying a Nissan Altima (top of the line) so not Even a Lexus. No matter they treated us better than family lol and we worked out the right price the first time! The car even came with a Warranty!!! Yes a better way to sell used cars!
You know when you purchase cars from a more refined dealership you don’t have to worry about the nasty used car salesman glaring and asking what you want your payments to be at. Instead you are greeted with a professional honest person that asks you if you would like a «Water» (because it was during the heat wave) and please let him know if he could be of any assistance as you look around. Nobody was pushing you to do anything… just a helpful gesture.
You won’t be Sorry and Now they have made me a Life Long Customer because they chose to treat you like a… Human Being! Go Figure!
Thank You Lexus of Escondido!

By far the best experience I’ve ever had getting a car (in this case, my Lexus Certified CT200H, FSport package). Dare I say it was actually a fun and enjoyable experience? Yes! If you want a stress-​free, haggle-​free, first class experience, then Lexus Escondido is the only place to go. I went to and test drove at several dealerships before finding Lexus Escondido (a little bit out of my way) and none of the other places compare. I highly recommend this place and I’ll tell you why.
First impressions, beautiful dealership. Doesn’t really look like your typical dealership at all (take a look at the photos). There is also a fine dining restaurant on top of the dealership. As random as it sounds, if you’ve ever been there at night it really is quite breathtaking. Food and service are unmatched. I would highly recommend for special occasions. Next thing I noticed is you don’t have people hounding you on the lot unlike other places. And now I know why. They don’t need to because the vehicles sell themselves. Why? They are in excellent and pristine shape with reasonable pricing. I went to another Lexus dealership and their pre-​owned vehicles were filthy inside and yet they were charging the same prices. The standards at Lexus Escondido are much higher and you know you are getting a quality vehicle that was well-​maintained.
However, aside from the aesthetics, what really makes Lexus Escondido stand out is its staff. Very professional and polite. My experience would not have been the same without BRADEN and LITTLE JOHN «LJ». I went back and forth a couple of times, but they were extremely patient. And you really see the teamwork among everyone. It’s not about making a sale, but making sure the client is comfortable and pleased with their decision.
I came back a second time because of my positive experience with Braden. I had one slight unpleasant experience, which was definitely not his fault. A vehicle I was test driving was bought just as I came out of it. So I was a little disappointed that although I was still looking at the car, it was sold right under my nose. Braden made sure to bring out similar vehicles and to try to make up for what occurred. He also offered me and my family delicious cookies and sandwiches from the Culture Café (note: the cookies are the BEST! I would come back just for the cookies). The timing and the vehicles did not feel right for me so I had spend some time thinking about what I really wanted. Fast forward one week later, unfortunately, Braden was unavailable as he was assisting another client. However, LJ did a fantastic job of taking over and taking care of me. He is the definition of southern charm! And I must say, my family and I had such a fun time test driving and buying a vehicle with him. He was sensitive of my budget, wants versus needs, practicality without sacrificing quality, and SO much more. And he made sure he found THE PERFECT vehicle for me. I could not be happier with my purchase and experience! ANYONE COMING HERE NEEDS TO REQUEST LJ! End of story.
Also, the person who helped explain my financing and additional options, Stephen, was excellent as well. He made sure I was well informed of all my options (GAP insurance, extended warranties, tire and wheel protection etc.), what the costs would be and the pros and cons of each. Very professional and followed through with everything he said he would deliver. I truly am thrilled with how everything turned out and it is thanks to him.
If you read all of this, congratulations! Long story short, if you are thinking of purchasing a vehicle, don’t look anywhere else. Trust me. I went to so many different places. Lexus Escondido dominates in every single category. You won’t want to purchase your vehicles anywhere else once you’ve had the Lexus Escondido experience. Thank you, again, for everything.

First, I’m an Audi owner, been thru a car purchase 3 times with Audi Boston and Audi San Diego. Their showrooms are cold, bleak and pretentious. Went to Lexus Escondido for my wife’s new hybrid vehicle. The experience and amenities are incredible, fun and engaging. I’ve never seen anything like it.
Pat Mulholland was our sales rep, he was knowledgeable, friendly, and no-​nonsense from the start. Personality to boot!
I honestly can’t recall a better car purchase experience, and I truly mean that. Thank you, Pat!
Stephen in finance was also very helpful and fair, I didn’t feel like I needed a shower by the time I left. I’d recommend the dealership and these two guys in particular any day!
Well done guys!

I had to get my maintenance light reset and drove up at 7am so I can get seen right away. It was a simple reset but they won’t tell you how to do it over the phone. Since I was up there I decided to get the free car wash which is one of the perks of buying Lexus. Big mistake! Ended up waiting an hour and my rims were still filthy! Save your time and go to Costco! However if you do complain and wait another 15 mins they’ll go ahead and clean it again. Carwash 0 stars! Customer service 4 stars!

YES! If you want a new car and are in SoCal OR NORcal consider this place first.
I special ordered my RX 350 F SPORT originally at a dealer in norcal. However, the price was too high. I looked at all the dealers in CA pretty much looking for a good deal and a good person to work with for my first car purchase. I wanted someone who got me. Who understood my communication and my terms. Buying a car is like a relationship.
I didn’t have time to visit all the dealers in person and many other Lexus dealers wouldn’t make me an offer unless I came in. Here’s what set this dealer apart from the rest:
Stefani was amazing to work with. From the second she emailed me I emailed her back and she was able to communicate with me in a timely and efficient manner. Not only this, when she was unavailable, someone was always there, Mark, Lynsay, to answer my requests or questions.
She offered me a great price and I accepted. I was very particular about my vehicle and wanted to make sure it was correct so I had them send the build sheet multiple times. I told Stefanie certain things I wanted like keeping the wrapping on the car, making sure it is washed properly with no swirl marks, making sure there were little miles on the car, and other fine details that would annoy any other salesman.
She didn’t forget ONE thing. She even sent me pictures of the car the morning it arrived. Lisa, the manager, sure managed a great team.
I met with Bob Zepeda and he took over the sales part of the car. It was so easy. They make it easy for you to buy a car and get the best deal you can BEFORE you even step on to the lot. No haggling, hassling, or tricks. Bob made it seem like we were his close friends/​family. He stayed by our side the whole time making sure everything went smoothly. He showed us how to setup the car so that when we left back home there were no surprises.
Also, the lady who handled our finances and DMV paperwork was so pleasant to work with. I hope her sciatica is better! Seriously, the stuff she goes over is important, so make sure you pay attention to her, that’s where you put down the big bucks of the vehicle.
Beautiful Lexus dealer. Very nice knowing that part of my purchase goes to charity. Go to the paint room, you can paint on a canvas for FREE and take it home! Or get some delicious food, it looked so good and the line was always backed up.
I wish they had legit massage chairs, it wasn’t doing it for me. But no matter, it was all good!

Upon picking up my car one of the girls working the cashiers desk didn’t even realize I was standing there because she was busy looking down on her cell phone but the longer black haired girl did even though she was busy filing paperwork. Anyway…
7 recalls! Lol, so I was given a courtesy car for 3 days! I went in to get the recalls fixed on my is250. My service advisor was Max Hackedorn, and let me tell you the service I got was phenomenal! Max kept me updated throughout the whole process was very kind and had great humor.
He did NOT try to up sell anything like other places ALWAYS do and I appreciate that the most!
Picked up my car I got a full tank of gas and a cleverly shiny car back :) thank you Lexus and thank you Mr. Hackedorn!

I wanted an estimate in a trim piece that got scratched and was told by the service advisor Chris to replace the whole front bumper. He also stated he couldn’t do an estimate on parts and labor. My fiancé has worked at a dealership — they can build an invoice est. for anything. I asked several times to talk the max my original service provider only to be transferred to Chris. I would not recommend Chris to anyone!
Update:
Management at Lexus Escondido made things right by graciously replacing my trim price at no cost to me on account of the poor service.
As for the maintenance lights they just reset.
Would’ve given management a solid 4 or 5 star if someone in their department understood how to update the cars service logs. The car computer tracks service — you can input dates of last rotation etc but no one knew what I was talking about. You’d think it would be a part of taking your car in for service at a dealership.

Purchased a gorgeous is 350 f sport from Scott Hillier at Escondido Lexus yesterday. He was extremely informative and so kind. I definitely recommend calling and asking for him if you’re in the area and in the market to buy a Lexus. He made the entire experience run smoothly and pretty fast considering some of the hoops I had him jump through. :)

Why do you go to the dealership for service? BECAUSE THEY ARE AWESOME! well at least Matt Coleman from Escondido is and based on what I saw I can only assume the same from the other folks at this dealership. Matt goes above and beyond for his clients and truly cares about his customers much like we care about our Lexus. Long store short Matt has a customer for life and I will drive out of my way in the future to do all my business here. See you for my Oil change in a few thousand miles.
Long story:
I had been to two different auto repair shops one another Lexus Dealership and the other a speciality shop here in San Diego. Both shops continued to say there were no issues with my car. However when I started my car there was an intermittent smoke cloud coming out the back. First shop replaced something and said I think this will fix your problem but I am not sure until we do the replacement. Nope didn’t fix the problem so I took it to a Lexus deanship (always the most expensive) thinking these guys would have the answer. Nope they couldn’t find anything said everything looked great. I asked to talk with the shop foreman they said he was too busy but after letting me wait 25mins they brought out a kid that looked like he just graduated school and didnt have a clue. They said he wasn’t the foreman but one of their top guys. I opened up my hood and he said nice motor… like it was the first time seeing an ISF, that was the first red flag. Said nope everything looks good and didn’t understand why I would see issues. Said it was common for Lexus to burn a lot of oil… I looked at him and just said OK because I just didn’t have the time to explain what I was seeing wasn’t normal. I forgot to mention this dealership left me waiting for 25 mins and I had an appointment. if you aren’t going to be on time why schedule an appointment.
I decided to give Lexus one more shot because Escondido had a great rep of being a huge shop with decide mechanics. Sure enough I pulled up and they were extremely helpful… I asked not to pull my car around back because I wanted to talk with the mechanic that was going to work on my car. They said not a problem at all and just moved it over to the side. Had an appointment and was ready to wait 25 mins but sure enough Matt walked right out and introduced himself. He said whats going on… I gave him the long history of the car and what I thought was wrong. He said come with me and we walked out to my car. He called a mechanic out and you knew this guy knew what he was doing. He explained what he thought it could be and the test he would recommend. Said I have one of these cars here now and can compare the two to see what it could be. The ended up confirming they were cracked manifolds. How the other two shops didn’t see this I don’t know. Matt gave me the price and we moved forward with the repair. He also updated me daily with the progress which is huge. All said and done it wasn’t a small project and he made it as painless as possible. I couldn’t have asked for anything more… it was a great team from the front of the shop to the back. I will be returning. He was also very flexible on me returning my rental car and not making me rush up to Escondido as soon as the car was finish. Everything you expect when you pay a higher price tag, quality work, excellent customer service and communication.

I bought a RX 450h F sport from Karen M. and had a very good experience. The dealership is vast. I got the car I wanted and with the rates I was looking for. Karen went above and beyond to get me a great car. If you really want a Lexus these guys will find a way to get it for you and fit it in your budget. Thanks.

Omid helped me find my 2016 ES300H and I couldn’t be more satisfied! Very smooth process and the dealership is amazing. Dealt with Misael on the financial side too and he made the process awesome as well!

At an early age my dad taught be about car buying… Don’t let the guys at the dealer dictate your thoughts and actions to buy. Approaching Lexus of Escondido I had zero expectations and really jus shopping considering my options of my expired lease. I first met Mike Rossi and had a delightful experience with him. Not pushy and understood my needs as a consumer. I could’ve made my purchase at the dealer I got my original car from but after meeting Mike, Lexus of Escondido was my place to buy. I remained a Lexus owner because of the service I was provided and I got the deal I wanted. Thank you Mike and thank you Lexus of Eacondido

I recently purchased a new 2016 Lexus RC200t F Sport. Starting with my salesmen (Rich & Attila) they were very professional and showed me everything I needed to know about the car. Lisa Mitchell did an astonishing job working out the right payment I wanted, as well as Bob Averill & Natasha Rowles. Lindsey Mitch did a marvelous job locating the perfect car for me (Obsidian/​Roja Red). I would recommend Lexus Escondido to anyone who wants an incredible deal on a new car but is also looking for a prodigious experience.

PAT MULHOLLAND is Mr. WONDERFUL! We purchased our last two vehicles from Lexus Carlsbad (sister company) and had a great experience. BUT, this dealership here, LEXUS ESCONDIDO, is the BEST, One of a Kind, dealership in San Diego County! If, you want to have a GREAT experience on your next vehicle purchase, do yourself a favor, save yourself from being «hounded» and pressured from the typical car salesman, then you have to come here… PERIOD! The dealership is outstanding and the customer care is like no other. With a guy like PAT MULHOLLAND, icing on the cake. YES, we are are very pleased and thankful to him and the way the owner of this dealership do business. So, if you are considering purchasing a new or pre-​owned vehicle, we highly recommend Lexus Escondido and PAT MULHOLLAND.
Our daughter bought her first car here on April 21^st, and once again, a SUPERSTAR arises from the midst to make her purchase a FANTASTIC experience! Her name is LISA MITCHELL. Lisa is ABSOLUTELY, without a shadow of doubt, one of the BEST sales managers we have ever dealt with, Her communication with us, follow up and follow through, service after the sale means EVERYTHING to us. Lisa, THANK YOU for the special care that you have taken with our daughter and her first vehicle purchase through Lexus Escondido. Honesty, Integrity and Lisa Mitchell are why we are fans of this great dealership.

Karen, Ian, and Steve of Lexus Escondido is the best!!! By far this has been the easiest, haggle/​hassle free… purchase of a car for me ever! They treated me like a person, like a friend. I felt like family. They treat every person, every customer all the same way, with hospitality, kindness, courtesy. I’m glad I bought my 2016 RX 350 F-​Sport through them. This was my first time ever buying a high end/​top of the line luxury car and never did I get a hint/​feel of the way they talked to me making me feel small. Karen, Ian, Steve thanks again… Can’t wait to talk to you guys again soon whenever my car needs service.

Just leased a beautiful Lexus Is t200 F sport from Lexus of Escondido. This is my second car
from Sales Consultant Karen MacKichan. She and her boss, General Sales Mgr Bob Averill
made the experience truly exceptional. If you are looking for a new or pre-​owned Lexus and
don’t want the usual hassle, call Karen at 760−747−2300

By far THE BEST CUSTOMER SERVICE! I leased a 2016 200t f-​sport just a few days ago. I went to two other Lexus dealerships in San Diego prior to going to Escondido and I’m so glad I made the choice to check out one more. I was completely in shock by how I was treated at the other dealerships. By the time we made it to Lexus Escondido, I didn’t know what to expect and truthfully was not looking forward to it.
We met Crystal at the door who made us feel welcomed right away. I was clear on what I wanted and she made sure it happened. The building is spectacular. All staff greeted us with a smile, warm cookies and refreshments. A couple of days after taking my new car home, I had a problem changing the customized image in my car. Crystal was quick to make sure I get the help I needed. She had John from IT call me to ensure the problem was resolved.
If you’re looking to buy or lease a Lexus, don’t waste your time and energy going to other dealerships! This is the place you want to be!

Everything about this dealership is amazing! Everyone who works here is extremely friendly and goes out of their way to say hello… the dealership is incredible, there is a coffee shop and café, a great lounge, a boutique, wine bar, and excellent restaurant (Vintana). I cant recommend Lexus of Escondido high enough.
I recently purchased my first Lexus and Michael Rossi sold me my NX200t. He was great in every way– patient, honest, friendly, helpful, etc. If you go to this dealership I highly suggest you ask for him as I am confident he will be able to help you find what you are looking for and also make the car buying process smooth and enjoyable! I would also like to thank and recommend John Lafata, the tech guy who helped me learn about and program a lot of settings on my new car. he was amazing and without his help I would still be lost!
Overall, I could not imagine a better place to buy a car! And so far I am in love with my new Lexus and cant wait to visit the dealership again for all my future car needs :)

Lexus Escondido surpassed all of my expectations and more! Crystal was very thorough when helping us select what make and model was going to work for our family. She was extremely professional, polite and more importantly she was knowledgeable in all areas of Lexus.
Second phase of our experience was with Natasha Rowles the finance director. Natasha, went out of her way to give us our options and educate us on what would work best for what we were looking for. We walked out feeling completely confident in the Lexus Escondido team.
Lexus Escondido provided more than a luxury car and excellent customer service, they provided a complete experience. I came in unsure of the purchase of a Lexus and I left thinking I would never go else where for any of my vehicle’s.
If you are looking for a luxury car and top notch service, look no further, Lexus Escondido has it all!

Since when did they start charging for food and drinks at the café? It used to be complimentary for guests. What a bummer!
Service is still phenomenal though :)