Karz Plus

I absolutely loved the experience here. Sure, this is not a Lexus dealership, its a used car lot. My mother and I were working with Brian. I found him to be very helpful, kind, and accommodating. He was really willing to work with us and try to put a deal together without being rude, pushy or annoying. I would absolutely recommend Karz Plus and I would ask for Brian.

the biggest mistake i have made eveeeerr! i got a 2005 buick lacrosse cx from here in feb of this year. it hasn’t been 3 months from the time of purchase. from the start, the transmission mount went out. took it to ben’s across the street for fixing. for a loaner they gave me a ford taurus. fumes filled the inside of the car. the windows couldn’t roll down. and all philip can tell me is that, that’s the only car they had left on the lot for me to use. then, i was told my car would be ready at 3pm the next day (saturday). went to pick up my car and the place was closed and my car is still raised in the air. i couldn’t run any of my errands or go to work because i had no car. brian approaches me sayin how much he had to spend to fix the problem. first of all if y’all did a thorough check and fixed these vehicles properly before selling, no one would be coming back with problems. no one wants to spend their time at your lot. then, couple weeks later, the inlet broke. which was fuckin plastic so i had to replace with a aluminum inlet smh. the information cluster light is out! so i wouldn’t be able to tell if anything is wrong with my car because the lights isn’t working. also, my spark plugs was neveeer replaced, both of my back tires blew while on the freeway, so i had to buy all 4 new tires.
these fucktards do not care about people’s safety. if i knew they were this fucked up, i wouldn’t have given them my business.
karz plus uuuuuuuffffaaaaa!!!

Just recently got my first car here and I loved it! They had great service Brian was the one who came out very friendly greeted us. Made sure to help find the perfect car that is also in my budget. He made sure I was happy
Got the car of course had to get the alignment fixed one my windows didn’t open called him right up he set me up to come in that weekend to get it fixed. And once it was fixed I was so pleased. They are wonderful there I’d so recommend someone to get a car from Brian he’s awesome!
I love my 2008 Ford Focus

Whatever you do, DO NOT BUY from them. We purchased a vehicle in August 2015 that admittedly we knew would need to have work done on it. But the dealership was aware of the issues and said they would handle it. The car had to be taken to their mechanic in National City and then he had to take it to Chrysler as the issue was in the instrument panel. Now, it took over a MONTH for them to get our vehicle back to us, but after that it seemed fine.
Until a month or so later when the same issue cropped up. We took it back. This time they got it back to us within a week.
Keep in mind, we do have the warranty with them that states that all repairs MUST be done through the dealer. Also, we never received ANY paperwork on the repairs.
Now, the car is having issues AGAIN! Karz General Manager is now saying they won’t handle any further repairs and we would have to handle things ourselves, including paying for a rental car whereas in the past, they have given us a loaner vehicle.
This time, I’ve contacted the finance company as well as going to file a BBB complaint. Jorge, the sales man we dealt with, was very nice and I think he’s just stuck in a crappy situation, but the rest of this crew is shady. I will NEVER recommend anyone go here AND I’m going to work to get my down payment back, which granted wasn’t much, but at this point, the car has spent more time in the shop than I’ve had it. Now I’m going to be filing a complaint with the BBB as they are accredited by them.
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**********update*********
While I was creating the initial Unilocal review the General Manager determined that they would give us a loaner vehicle and take the car back to the mechanic. When I did the initial review I was unaware of this so wanted to make sure I updated this.

Horrible service, sorry San Diego, and Escondido, I would never have bought this car here if I knew they would not take care of their clients. Ryan, Nathan, Jeremiah, and Alex (Mechanic) very sneaky. I bought this car to give to my son for college, yet have not been able to give it to him, because they never fix the car righ
1. I bought the car 2007 chevy equinox, and within 2 days the oil and the water mixed and the milky coffee color substance was all throughout the radiator and hose system, and leaking out. I asked them to change the car, they told me they could fix it.
Mechanic: Said he changed all the hoses, and flushed out the radiator, and assured me that everything was good to go. I asked him to change the heads, and he said, not necessary. To this day, almost 8 months later, there is still milky substance in the reservoir, which is still not changed out, after the Mechanic told me everything has been changed.
2. Within a week, my car breaks down on the freeway, I call the tow truck at night, and have them tow it to the dealer. Again, I try and give Nathan and Jeremiah a shot to fix it, it was the tracking system and kept cutting engine power, and the Transmission. I asked to change out the car, and get me a better one, they insisted they could fix it.
Mechanic: Alex, decided to change out the transmission, and fix the tracking system and the mechanic and the dealership told me that they took it to Chevy dealer, and did a full system check, and they said there was absolutely nothing wrong with the car now. They had the car for a month. While I was waiting, they gave me a car with broken locks and a horrible interior, very unsafe to drive around. I have kids, and it was very unsafe for them. After a month, I went and picked up the car, when I got to the dealership, I see my car. I turn on the car, and the headlight is out, and the engine light is on. (WTF…I thought Karz plus, mechanic, and Chevy dealership did a full inspection, yet my engine light is on and my headlight is out.
3. I immediately text Alex, mechanic, and called the dealership in Escondido, they assured me they would fix it, so I text Alex and he told me he would fix it. I kept calling and leaving messages and texting alex since August, and Alex never gave me a time to bring the car in. I tried to call the dealership and Jeremiah says I was to demanding because I need a car to drive while they fix my car, so he wouldn’t give me one. To this day, my engine light is on for emissions system and Karz Plus will not lift a finger to fix my Engine Tracking System Light, which when it comes on it cuts the power to the engine and I have to pull to the side of the freeway, with my kids in the car, and wait for the electronic system to fix itself.
Time Line: I bought the car 04/​26/​2015, broke down 04/​30/​2015, they had the car for 1 month to fix the engine and clean out the radiator and change the hoses.
05/​21/​2015: Alex and Ryan recommend I buy the extended warranty, as if they knew they were not going to fix the car right. So I pay another $ 995 to extend the warranty a year or 12,000 miles. My payments went up $ 30 monthly, and now I can’t even use the extended warranty.
⁰⁶⁄₂₂ I break down on the freeway because of the engine tracking system again, they take the car for another month,
⁰⁸⁄₀₁: I get a call saying the car is ready to be picked up, from Alex, the mechanic, and I picked it up after coming back in town. By ⁰⁸⁄₁₅: I text Alex and called the dealership, because even though they told me everything was completely inspected by Chevrolet Dealership, the engine light was still on, and the headlight was out. Then when I changed the headlight, they headlight casings were full of Rain water, and they tried to tell me that was normal on used cars.
⁰⁹⁄₂₆: Alex text me saying he would take the car in, and fix the Engine light and the Moisture in the light casings, and would get me a copy of the Chevrolet full inspection Paperwork. I talk to Chevy dealer, and they say they knew nothing about the moisture in the headlights and water, and about the engine light.
01/​12-​Spoke with Jeremiah at Karz Plus Escondido, and they feel I am being to demanding, because I want my engine light fixed and my tracking system fixed and the transmission fixed, which is all the original items I thought were fixed back in July. It seems they just kept trying to stall until my extended warranty is up. Jeremiah says he can’t give me a car and won’t fix my car, he tells me to call the warranty place. Then asks me to pay them more money.
All I want is to get my car running safely, or get me into another car that is safe. Will update this if I hear from Karz Plus on what they intend to do. For the record, they knew the car was bad, they know the car has been horrible since day 1, but I gave them the benefit of the doubt just to make the car right or put me in another car that fits my family and doesn’t break down.

Hands down i have to take my review back i just dont know how to delete it but im sorry for the negativity towards them my car is working in mint condition… the manager ryan is awesome he made sure i was satisfied with how my car is running now thank u again and for the mechanic he also was awesome sorry once again

Very unprofessional place! They are rude people and they could car less about what’s wrong with your car or you. They just want their money and that’s about it. Ryan is the man I’ve been dealing with and he is one rude ass person! Does not keep up with his end of the bargain so I stop keeping my word with him. The run around I’ve been getting after six months of having my car is still going on. My car is amazing very surprised. It’s all minor things that have to be fixed but somehow
every time I took my car there nothing was fixed. Example my a. c I left it there for two days! When I go to get it the a. c is still not blowing cold air. He had the balls to tell me the mechanic is still open you can go across the street and fix it. That’s your employees job Ryan not mine. A girl just wants her lisence plates so I can stop getting pulled over and they won’t give them to me. When I call and he does not like what I’m saying cause I’m not «obeying» him (Ryan) he hangs up. This place is a joke! And needs to be run by more professional people or shut down. Its not right how they treat you here.

I just bought an ’08 Eclipse as my first car, and although it’s beautiful, there were a few issues with it, so I called Ryan (who sold it to me) and asked him about how much it would be to repair the radio since someone stole the original radio, and he said they’d do it for free! I had to travel 60 miles there and back, but it was well worth it. They covered me for $ 150 right away, and now I have a beautiful sound system in my car. If something is wrong with your car they’ll link you to Bens auto repair which is right across the street, and they’re good as well– the first day that I got my car I went to the gas station down the road and in all of my excitement and distracted mind (and stupidity) I filled my tank halfway with diesel, so they fixed me up, took the tank out, and siphoned out all of the gas for a MUCH better price than most other places I’ve been to, (uncle had the same issue) and Ryan’s patience with me calling for multiple situations over a few days’ time has proved that they’re the dealership to go with.

Would not buy here if I were you. Went to buy a first car for our daughter from this place and luckily I took it to a mechanic before purchasing. The vehicle had over $ 5000 dollars of repairs needed. Karz Plus’ response, it is a used car. The reason for the 2 stars, that they do let you take it to a mechanic first, highly recommend all doing this. Read the other reviews on here, they raise red flags. All the positive reviews are by non-​verified, no picture users. All the negative reviews are by verified, picture users.

Shady… that’s the best I can describe. They are bottom feeders who prey on weak, stupid or desperate. They pull bait-​and-​switch tactics. Don’t trust them! Shop somewhere else

I’m sorry to hear those of you who had a bad experience with this place. In june I found myself in need of a vehicle quick! I have challenged credit, my options were limited, but one Saturday I began looking online for cars & dealers who worked with people like me with challenged credit. I immediatly had a call back from Joel who helped with the credit application and within a couple of days I was approved for a vehicle. The process was pretty quick & I drove off in my Lexus by the next weekend. They worked with me on my down payment & working with Joel with pretty easy. About a month later, there was some confusion with the DMV & registration, due to the delays with the finance company. I addressed them directly with Joel & his manager resolved them quickly. I was very pleased with the overall expereince.

I just bought my 2^nd car through Karzplus last night and couldn’t be happier. I’ve worked with the salesman Joel both times and he is great! He is friendly, patient, understanding and takes his time explaining things to make sure they are completely understood. He is always available and willing to answer any questions. When I got the first car, the fusion, the battery died the next day and he made sure I got immediately reimbursed for it. Besides that I didn’t have any other problems with the car. I decided that I wanted a smaller car with better gas mileage and he assisted me to trade in my car and get the new one I wanted. The whole experience was so easy and I was very pleased with everything. He was even able to help me get the payment down to something that was within my budget. I highly recommend Karzplus Escondido and Joel to anyone looking for a car. Thanks again Joel!!!

Jeremiah was great, helped me pick and buy my 2012 Nissan altima! I have low payments & a great rate! I have never been in and out of a dealership so quickly and satisfied, I recommend everyone checks them out. Thanks Karzplus!

I do not recommend this dealership to anyone. Every one who I have spoke to in this company has lied to me and gave me the run around in nearly everyway imaginable.
I purchased a vehicle off of them Dec 10, 2013 While test driving it the check engine light came on so when I returned after the test drive I told Joel the current salesman about the issue he says «oh no its fine they changed the oil and did a tune up on it but didn’t reset the light» so after he took it out for a drive and tinkered with it for about an hour or so while I waited inside he says everything is good no issues. This being my first car purchase from a lot I figured I could trust him. Huge mistake on my park to hold even the slightest bit of trust for these people. 30 minutes after driving off the lot the engine light came on again/​I called joel and told me I am having the same issue with the check engine light he says to bring it in as soon as I can to have it fixed. I work 6 days a week 13 hours a day so the only available time I had to take it back was the week after on my next day off so over the next 3 – 4 weeks I dropped my car off to him 3 times and each and every time the problem never got fixed. I ended driving all the way to national city the last time to pick my car up because they had it for almost a week and each day suggested a different problem. After getting my car back I went to my own mechanic and he found the issue within 2 hours. it was caused by a faulty air intake and mass air flow sensor. I paid $ 1200 out of my own pocket to get it fixed.
One month and a few weeks later my entire right side of the engine goes out due to malfunctioning of internally lubricated parts. Camshaft, phaser, Timing chain, timing gears, and scouring on the inside of the engine. Reccomended fix from my mechanic and from the warranty inspector is an engine swap. Total estimated cost of repairs $ 6500. I contacted karz plus many times over the next 3 weeks to have them reimburse me for the out of pocket cost since they illegally sold me a car with check engine light on and since the car is basically a giant brick now. they have been giving me the runaround everytime I contact them. I sent them all the invoices as proof of my cost and still the General manager Eric Hides from my calls and refuses to call me back. Instead they have their 3^rd party repair shop call me to convince me to take to them to put in a engine with unknown mileage and in a unknown condition.

GREAT FOR A LAUGH!
All of their «Karz» have been in accidents, but maintain a clean Carfax. If you have a look around even the untrained eye can spot frame damage. One «Kar» even had puke in the back seat.

Karz Plus sold me a Jeep Cherokee with a warranty and a «safety inspection’ at the Escondito location. The day after I drove it off the lot the engine overheated and I broke down on the side of the road. The entire undercarriage was rusted, the engine light was on and needed replacing, the right back door didn’t close well, the breaks needed replacing, the emergency brake pin broke off and all tires needed replacing. Karz is as unethical as they come as is their fiancé company Gold Acceptance. They are misleading and lie. They «claimed» they would fix the car and rather played bait and switch with multiple auto repair garages and never delt with the real issues — as a result I constantly broke down (30−40x). No safety inspection report was ever produced. They have changed their name multiple times because they have been sued multiple times. Do not under any circumstances purchase a car from this company. Please email me if you are interested in discussing them with the press and you have had a similar experience you would like to take to court.

Finally we were handed over to management, my car is now fixed only took one day! I no longer feel ripped off when driving it. Eddie took care of me, and I am happy with my car. 3 stars only because what we had to go through to get here. I feel that our main issue was our salesman, and am grateful for finally getting treated like a customer not just a sale. Thank you Eddie!

Let me offer you some information I wish I had known before purchasing a vehicle with Karz plus. They buy cars from auction that reputable places like carmax are deemed unfit to sell at their establishments. Meaning that the used cars sold at karz plus have minor to major electrical and mechanical problems. So buying a car at karz plus more likely than not will mean you are buying a vehicle you are gonna need to put hundreds to thousands of dollars out of your own pocket to repair.
Now let me tell you my experience with this shithole. I went here looking to buy my first car with no knowledge I only chose this place because I didn’t have credit and I thought no one else would finance me (which is not true). I met with their sales Representative joel who was a nice guy who seemed out of place in a used car dealership like this i bet his consious eats away at him ripping people off on a daily basis. He ran my credit and gave me a list of cars I was approved for I decided on a 2000 Honda crv. They recommended freeway insurance which I got and that company is full of rude stupid assholes. So after all is said and done I leave with the car and the air conditioning doesn’t work which they fix a week later. Then in that same week of buying the car a check engine light comes on I take the car back three times and they take it to the shop across the street and each time all they did was clear the code because the same day the check engine light would come back when I took it to get an oil change they read the code and said there was a leak in the gas line. So after two months of trying to get it fixed I take it back to them a fifth time and after chewin them outthey make an appointment to pick up the car that wednesday at 9:00 am so, that rolls around and they don’t show up and they call and 9:39 to say they can’t make it. So I take it down myself and they finally fix it not before giving a bunch of tough guy bullshit attitude from Ryan. Three months later the car shits out again and under their warranty I have to have it towed all the way to national city and they assure me I will be covered for a rental car. A week passes and I have to drive all the way to national city to pick it up and they tell me the rental car isn’t covered. Now another three months later I have an oil leak from the engine which was probably caused by their mechanic who also left the coolant at a low level. And I owe 10,000 on a 6,000 car that was appraised for 2000 dollars. I blame myself for trusting a place that spells cars «karz’.
And I close this by saying
FUCK KARZ PlUS ITS ALL A SCAM THIS PlACE SHOULD BE SHUTDOWN ALL THE EMPLOYEES SHOULD BE ASHAMED OF THEMSELVES

I didn’t have a lot of time to get a car, and I also had to do most of the things on the phone being as I didn’t have a car, when I had decided what car I wanted the dealer ‘Joel’ drove out and picked me up insisting I test drive the car first to make sure it was the one. When i got there and test drove it i didn’t feel comfortable with that car and Joel had no problem showing me around to other cars and was very patient while i test drove them. He was very helpful with the paperwork, He worked with my credit and got me a way better payment than i thought possible. He even made sure i got a warranty on the car. I would defiantly recommend this dealership.

I bought a BMW about a year and a half ago. First week I had it the speed censor went out, it took them weeks to get me back the car. The tires were bad, starter went out, lights turned off when ever they felt like it. I’ve had SOOOOOO many issues with this car it’s not even funny, I will never ever ever go back to this crappy place and I so dont recommend them to anyone. I went back in a few months ago to try to refinance or trade in my piece of crap car they sold and they said they weren’t willing to pay for it, obviously meaning its not worth crap! Now my starter went out again. I called and left a message and never heard back from them!
Point being They’re a horrible dealership and nobody should buy from them. I seriously don’t know how they’re still in business!!! THEY GET NEGATIVE STARS FROM ME !!!