Francis Taylor Property Management

I recently moved to Rancho Bernardo and have Francis Taylor Property Management as my manager. Ed has been absolutely wonderful to work with, as has Jessica (his assistant). They have been very prompt in responding and solving any problems. I am so impressed by how quickly they do everything for me and how thorough they are.
I recently had a flood in the new house. I called Ed and he came over within 30 minutes and stayed for over 3 hours to help move furniture out of my place. It was the evening and he stayed for late hours. As the other flood control workers said that night, «Ed got your back!»
Ed is currently in the process of getting an insurance settlement so that I can be reimbursed for my trouble. I know he’s working tirelessly to make my unforeseen circumstances less stressful. I am so grateful!
Thank you Ed and Jessica for working so closely with me and making it a delight to live in this beautiful new home.

I have known Ed for about ten years now. He has been wonderful in answering any of our questions about the leasing process and has helped ease us with our concerns. Before making a decision as to which property management company to use, I spoke with six or seven clients of Ed and felt assured that this was the right decision. Within just a few days, he held an open house for us that resulted in numerous prospects, and we found our very first tenant. The process was completed in less than two weeks, and we couldn’t have been happier.
We have had the same tenants in our property for about two years now, and these two years have been nothing but easy. Ed is a wonderful communicator who is always available any time of the day. He keeps us constantly aware of the condition of our home. A lot of our communication has been through emails, which has been awesome and quick since I work during the day and can’t always speak on the phone!
I wouldn’t recommend anyone else as a property management company! Thank you Francis Taylor!

I found this company to be very unprofessional. The young girl named Jessica never returned my calls and did all her communication through texts messages. She was rude and yelled at us for being late. When in fact she gave us the wrong appointment time. She half a** apologized for her mistake. I believe it was a blessing in disguise she showed us what we may have had to deal with if something went wrong at the home. Strongly suggest looking somewhere else for a home.

So here ARE A FEW my experiences with this company… I was asked by a close (ELDERLY) family member to help with her rental property because she felt as if she was being taken advantage of… I will keep the rant to a minimum and just list my experiences…
–FTPM offered the current tenant the insurance money from a repair that was NOT for the tenant and did so with out even speaking to the homeowner first
– convinced homeowner that it was in best interest to give said money to the tenants so they didn’t move out… guess what…2 weeks later… they moved out
–got new tenants to take their place, but NEVER once got approval from homeowner on the new tenants and NEVER asked if current rate offered was acceptable…(after further research the 5 bedroom home on 3 acres was way under-priced.less than $ 2700…and this home is very nice with views)
– kitchen sink faucet broke and FTPM called in a plumber who tried to charge 3x the amount for kitchen sink faucet that was of a lesser value… the bill was also all inclusive with no break down for parts and labor… when FTPM was asked about a breakdown and/​or quote, we were told that «this is how we normally do business and we just pay what is charged «
–after asking numerous times for a breakdown of invoice and also why the plumber was replacing a premium brand kitchen faucet with a very cheap faucet but still charging premium prices… i was told that if i didn’t like it I could go and buy a new faucet myself and they would only charge the labor!!! WTF???
– tenants were also responsible for up keep of the property… specifically listed in the lease… FTPM decided that they were not… even though it was stated in the lease… Homeowner ended up spending over $ 3000 in getting the property back to the original condition prior to them moving in… Over $ 500 just in replacing dead plants
– gave the tenants back their deposit money with-​out deducting any repair costs… instead charged the homeowner
– when I professionally and cordially questioned these issues, FTPM called me asshole… hung up the phone on me and said «I was fired»… not sure how someone who is getting paid by the property management group can fire me…
–so after «i was fired»…i acquired a new property management group… it took FTPM almost 3 months to transfer security deposit from current tenants and additionally took an extra 2 weeks to pay homeowner rent money… Which is strange because the tenant confirmed paying rent 2 weeks early because they were out of town
These are just a few issues that i experienced with these people… I have several more stories but I promised myself I wouldn’t RANT on and on… I would NEVER recommend this company or the owners… I would NOT RENT or BUY from them because of the SHADY experiences that I dealt with… I also consulted with a real estate attorney just to make sure it wasn’t me who was wrong or off base… All of my concerns and complaints were confirmed. Unfortunately, trying to collect any wrong doings in the state of CA is costly and usually lawyers get most of the money…
They like to prey on the elderly and those people who may not know any better… BEWARE IF YOU ARE LOOKING FOR RENTALS OR PROPERTY TO PURCHASE… USE ANYONE BUT FRANCIS TAYLOR