Deborah’s Next-To-New

They have brushed up on their customer service, which is great! I think they are a bit overpriced. I have left empty handed more than once.

I’ve consigned here a few times but could not get a detailed accounting of what sold and for how much. So I tracked my last consignment:
Clothing/​shoes: 22 items (3 new); 11 sold. I was able to retrieve 4 items.
Household Items: 15 (13 new — ranging from queen size bedspread to cupcake pans); 7 sold. I was able to retrieve 1 item.
For the 18 items sold, my portion of the sale was $ 106.80. After I took home the 5 items, there were 14 items unaccounted for. I believe the unsold items used to be donated to charity, but I don’t think that is the case anymore. Don’t know what happens to those items now.
Bottom line, it’s not worth the trouble. I’d rather donate the items to charity.

Nicely organized & clean. Great furniture selection. The ladies were very friendly. I will be back.

I have done business at Deborah’s Next-​To-​New for 8 years. I came across this Unilocal rating when I was searching for another site. I have never purchased clothing at this location but I have purchased and sold furniture. I have always been treated with respect and I will continue to support them as a local business.

Nothing special

I wish that I would have read these reviews before I brought items in for consignment. This is NOT the way to run a business. You will NOT get an itemized list of the items you bring in, just a receipt that says you gave them X number of items, and if you’re lucky, they may tell you the price they plan to sell it for, and I had no say as to what price they would put on my items. I asked what the process was, but they seemed more interested in taking my items, filling out their form and getting me to sign it, then telling me the process. If they «have to look it up», it’s your guess as to the amount it actually sells for, unless you’re lucky enough to go back and see a price tag on the item before it sells. I also asked, if they would call me every week, or when any of my items sold. I was told no, and that I didn’t need to check back for 3 or 4 weeks.
I went back the next day, to find out what price they put on my items… one of my items was missing. We searched the store, couldn’t find it anywhere. Eventually, they told me that the item had sold for $ 34, and gave me $ 13.60. They keep 60% of the selling price, you get 40%. I can’t help but wonder why they didn’t know this when they first looked at their copy of the «receipt» for my items. I’ll always wonder if my vintage bowl really sold in one day for $ 34 or not, since I never saw it with a price tag, and wasn’t told the price they planned to sell it for when I brought it in. It seems to me, that if you are putting an item on consignment, you should have some say as to what price the item will be selling for. When I asked about that, I was told that I would have to have a receipt to show how much I paid for the item… really?! A receipt for an item that I’ve owned for nearly 40 years! Really?! That made no sense to me at all.
So, even though I think that 60% for the store /​40% for the consignee, is too high, and even though the process seemed rather shady, or at least, unprofessional, I was willing to give them another chance. I had already made an appointment, on the first day I was there, to come back a few days later with more items to consign. This time, I brought an itemized list of everything that I was bringing to the store, and my minimum requirements for the amount that I wanted to get from each item (my 40%). But we never even got to my list. When I arrived for my appointment, the women behind the counter were polite. I wouldn’t say friendly, but polite, so I’ll give a point for that, but that’s about it. They rolled out a mat on the counter and told me to line up my items. I took them out of the box. One of the women grabbed the first item that I had, my old wedding cake topper, still in the acetate box. While she was actually crushing the acetate box in her hands, I asked her to be careful with it. Her response was…“with this?” «with this?» I said, «yes, with that!». She set it down, and next grabbed my 3 Beanie Babies, (which I had kept in perfect condition, including the tags) squashing the beanies and the tags in her hands. I gasped, and asked her to please be careful! Her reply was «we only put $ 2 on these». I tried to explain to her, that to collectors, the tags are the most important part! She didn’t want to hear it. She said something to the effect, that if we have to be that careful with them, we probably don’t want them, she was obviously annoyed. Then she proceeded to tap her hand on each of the rest of the items that I had lined up on the counter, one by one, saying, «We can’t take that, we can’t take that, we can’t take that…»
At that point, I told them, «well, I guess I’d better take all of my items with me then», so that’s what I did. I had to go through the store, and round up the items that I had previously left, and took them home. I’d rather try to sell these things at a yard sale, then to ever step foot in that store again! And, I used to be a customer there, but they wont’ be seeing me again.
It’s sad, as this place has been in business for many years here in Escondido. I’ve shopped in there many times. But, in my humble opinion, the attitude there is, that the consignee is actually «giving» the items to the shop, and that they can do anything they want with the items, including man-​handling them, and selling your items for any price that they want to. They don’t seem to understand that these items do not belong them! These were MY items… and if I decided to pick them up at a later date, before they had «donated» them, I would want them back in the same condition that they were in when I brought them into their store!
My advice to anyone who is even thinking about putting anything on consignement there, is to take your possessions and head for the hills, stay far, far away from this place. You’re much better off at a yard sale or selling on eBay.

I have shopped at Deborah’s for about eight years and I have never been disappointed.
Their merchandise is very high quality, name-​brand, and in excellent condition.
This is NOT a thrift shop, but a place to shop for quality items at very reasonable prices.
I highly recommend that you visit Deborah’s. Their staff is always helpful, courteous and eager to please.
Ken Stephani

I cannot even give them «one» star. Unbelievably rude help. Found unrealistic excuses for not wanting my items, along with «rude» remarks. Glad that they did not accept anything because I probably would never have gotten paid for them. Everything was «clean» or dry cleaned, or new. All of current and high end quality. The store is filled with «junk» with enormous price tags. I told this rude woman that everything that she found «unacceptable» was way better than anything in that store. She looked at me and remarked…“that may well be” (ha-​ha)! An extremely «low class» operation. Save yourself the trouble, and your $$$. Carlene m.
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I shop at Deborah’s a lot, usually for antiques and the old signs they get in. I went in last week and got a smokin deal on a new cabinet and a table. The service was great too and they helped me get everything home, I would definately recommend!

Beware. Operations smack of thievery, and there is no accountability here. Should have gotten the message when I walked in with my brand new upscale items, and a woman was yelling at the older lady who works there, «Obviously, someone has stolen my two expensive coats.»
The women who work there are very rude and condescending. They don’t offer you an itemized list of your items — the receipt only lists the number of items accepted for consignment. I believe they cherry-​picked my items, sold them online, and I didn’t get paid at all for some of the items that «went missing». Then they tried to convince me my items didn’t sell and were given to charity. Bull!!!
They have a policy — they say — of sending your items to «thrift stores» after 30 days if items do not sell. I came once a week after I gave them my items looking to see if they had sold, and they were nowhere to be seen, ever — and I searched every nook and cranny of the store several times. Items included an $ 80 camera case, never used; an expensive set of crystal; a brand new and unopened DVD of the third season of White Collar worth $ 25, several CDs, and two Tyra Banks books (brand new). I got six and a half dollars total… and my items NEVER showed up in the store during the entire 30 days.
When I quizzed the owner, she said that on the day I came for my money that I was past the 30-​day period and everything went to charity, but she could not produce proof. Plus, I had been in that store at least once a week and looked thru everything, and my items were gone from the getgo. Where did they go?
Talked to a woman who used to work there, and she complained there is no accountability in this place, there is cherry picking, and the owner operates the business like a shell game so that you have a difficult time proving what you brought in, what was sold and for what price, or what they «gave away to charity».
By the way, this business is NOT Better Business Bureau accredited.

A little expensive as far as thrift stores go… but the clothes are very nice, clean and most of them are brand name.

We brought some things in and when we put it on the counter the older lady was down right rude. She said your clothes had an odor and it looks like it has never been washed or put on hangers. I would never do business with these people. No customer service skills. They think that there stuff is top dollar and quality. She was like you go wash your clothes and put them on hangers. Your stuff has to be 2 years old or less. Oh no she didn’t. There not all that. There proud of there junk!!!
Beware of this place!!! If your looking to have your things looked at and top quality go elsewhere! This is not the place to take your clothes etc… Surprised that this business is still here.
We went to another place and they took them with no problem. Being nice to people goes along way with me and with a smile. Will be taking our things there from now on. Don’t even think twice with this place!
I hate rude people especially at this place. They don’t deserve nothing there! Not even your business people!!! If I could give no stars that would be great. They deserve nothing but crappy stuff!
If I could have given no stars. I would have. They deserve it with there downright rude attitude and all. They think there crap don’t stink. But, in all honesty it does. Just saying…

I took quite a few items there. The girl who checked my clothing was incredibly rude. She had such a condescending attitude! She accepted a few items (passing over items that had never been worn — some still had tags on them!!). I left there thinking I’d never take things there again.
A few weeks later I needed to go see if they had any money for me from the items I’d left, so I took a few things that had been my mom’s. Again, some of them still had the tags on them. I was happy to see that a different woman was working at the counter. My happiness didn’t last long. I was greeted with a surly, «Are you my appointment?». No «hello» or anything of the sort. This woman was just plain RUDE. When I replied that I didn’t have an appointment, she acted perturbed. She acted as if her shop was on Rodeo Drive and my clothes weren’t worthy of her. She didn’t accept any of them, making several sarcastic comments as she «inspected» them.
I would never do business with these people again. I can’t believe they stay in business when they treat people like they do.

My wife is a frequent customer at Deborah’s, so at her suggestion I went there with a rug to inquire about leaving it on consignment. It was an older rug and had seen a bit of the bottom of many loved one’s feet, so I told my dearest that «Well…I dunno, it’s in kinda bad shape.» My wife told me that it wouldn’t hurt to take it in and ask, that they were nice people.
Wrong. The treatment I received can only be described as rude. «We don’t take rugs that are soiled» the lady I met stated. as she turned her back and walked away. Then, astonished at her tone and curt dismissal I walked down the wrong aisle seeking an exit (as quickly as possible I assure you) and she informed me «You can’t get out that way».
Not one kind or friendly word did I receive from this person. Nary a «sorry», an «excuse me»…not a bit of the niceties that good people exchange. Just plain flat out rude.
Thankfully all worked out well as I found a consignment store on the other side of Escondido that not only took the rug but did so with a smile and a «thank you sir».
Bottom line, if you’re buying (as my wife used to do) or if you’re looking to consign something that they feel is worthy of their shop. well, they’ll probably smile and treat you well. If not… good luck.