Crown Cleaners

I really do hate giving negative reviews, but some businesses deserve them. So to start, I’m giving two stars. The one and only reason why I’m not giving one star is because the lady that helped me was amazing. She was helpful in making recommendations and very friendly. I instantly trusted her by how nice she was and didn’t bother to ask about prices… My mistake. I come back 2 and a half days later and I paid $ 75.00+ tax. I didn’t ask for any special service simply dry cleaning and I had to bend over. I obviously disputed the charge with the owner. The receipt he gave me was not very thorough and had 5 different descriptions on it when all I had was work shirts and 2 pairs of work pants. I literally take the same amount of clothes every month to dry cleaners and never pay more than $ 35 – 40, which I’m happy paying. This place is a joke. If your rich and want to spend money this is the place to come. If not, there are probably better and more economical places. And to top it all off, it was almost a problem for me to get it in 2.5 days when they have all their equipment of site… For those prices you should be turning around clothes ever 24 hours or less!

I love Sue!!! and her husband is adorable too. ^^
I don’t come to dry clean things often when I’m back in North County, but when I do they give me the best service for my clothes which I appreciate.
The last time, they called to fix holes up they found on my dress, and did amazing work. Even before that they put some buttons back on my ann taylor sweater on the house which was super nice of them. I definitely recommend them if you’re looking for good dry cleaning and alterations.
Pro tip: Bring Cash. They offer a sweet 5% discount on orders paid with cash which helps a bunch.

4÷2÷2013 review: Not recommended. The cleaning equipment is on-​site and you would presume the cleaner would be able to turnaround a dry cleaning or laundry order within 24 hours if the equipment is onsite, but they are unwilling or unable. So to meet the required pickup time, I directed the store owner to save time and press only. It’s logical to have clothes «cleaned» at a dry cleaner, but the customer has to settle for «press only» service. That’s not a cleaner, that’s a «presser».
Try to ask for a price list from the husband and he is uable to print one (?). Isn’t that illegal not to provide a price list upon request? Oh! Be prepared to pay 5% extra if using a credit card!!!
Requested to use my own recycled garment bag to save from having clothes wrapped in environmentally unfriendly plastic and save the dry cleaner money from using plastic bags. Was refused.
Tried the cleaner a second time. Dropped off returned 2 days later at end of day @ 630 on a Friday night. 1 business shirt was missing. When I asked about the missing shirt (Thomas Pink Brand $ 200). I was informed they took the shirt off-​site to have it cleaned at another cleaner! To this day, I have not received the shirt back.
And yes, the prices are unreasonably high. I would not even give one star if I could. I rarely write critical reviews, but this is a warning to all.

This place has some pretty gnarly reviews… I almost feel bad for them. The woman that works in the morning most of the time is generally pleasant. Her husband/​other guy at the shop seems to be a little too busy for customer (he’s ALWAYS on the phone!), but I’m really only there for dry-​cleaning. Prices seem high, but I complain about that anywhere. All said, a generally normal dry cleaning experience. Not sure how I could expect something different than that.

Horrible Company. Brought in an Authentic Jersey. When I picked it up I just took it to the car and when I got home to hang it up I noticed that the thread was coming un-​done on the jersey and then upon furthur review I noticed that the stains I took it in there for were still on the jersey. The next day I took it back asking for a refund. They offered to clean it again but I informed them that due to not getting the job done the first time and that fact they were not careful with the threading that I would rather take my business elsewhere and asked for a refund. The guy refused at first to give it to me. Stating that I am not due a refund. And he said that I am just trying to get it for free. I explained to the customer at the time I had 4 items cleaned there and the jersey was the less expensive of them all. Explained that if it was about the money I would brought back the more expensive items. Explained to him that I am not asking him to replace the item, just give me my money back because they did not preform the job they stated they would. The guy then asked me if I was American. I have no idea what that had to do with anything. My parents are of Hispanic heritage but I was born in America and I have no accent what so ever. Just due to the community we are in I felt like it was a racial remark. Basically take your stuff there if you want to lose your money, not have your items washed and get treated like a 2^nd class citizen.

I was quoted one price on the phone and another when I got there. $ 11 to dry clean a 2 piece suit. Whatever– there are no prices posted, so they can say whatever. I got really sad when I read on Unilocal that they are rated F by the Better Business Bureau. Dropped off suit Wed morning and they wern’t ready until Sat night even though they do everything on site. Instead of going here just flush dollar bills down the toilet.

The same thing happened to me. I am female, wear business suits and was looking for a place to launder my shirts, medium starch and on the hanger… just like my boyfriend’s. My shirts are the SAME as mens shirts except the buttons are on the opposite side. They charge me $ 2.00 more per shirt because the shirt is a woman’s. It does not need hand touch ups, it’s cotton broadcloth! and, I’m not tiny — the shirts fit on the press better than my boyfriend’s!!! How dare they! It’s discriminatory! and they are not alone — most cleaners that I have tried here do the same thing.

Update to my earlier review. Crown is a sleazy operation. They said they would charge the same as a man’s shirt provided it fit on the press which my wife’s shirts do (she is 6 feet tall), then they charged me for hand pressing saying it is a woman’s shirt even if it fits on the press. That makes them dishonest and they also discriminate against women. I would never recommend these people. I continue to search for an honest dry cleaner. Do they exist?