American Eagle Outfitters

One of employees kept looking at me and my brother as if we were shoplifting which we were not and kept switching positions to look where we observing the clothes
I work in retail and she gave me and my brother the signs when you think a customer is shoplifting
The other employees ignored us and not even a simple hello but better than the girl above did
many of the AE stores customer service have been going downhill
NEVER GOING HERE AGAIN AND I LOVE GOING TO THIS MALL
This is the worst AE store in San Diego
《If i could i would have given this store 0 stars》

I had the misfortune of crossing paths with the manager of this establishment. I had a really bad sprained ankle this week so I was walking around with a limp. This was noticed by the staff as they looked at me as if I was going to harm their store in some way or fashion.
Regardless, when I went in with my girlfriend, I found a sweater that appealed to me and went to try it on in front of the big mirror they have in the men section. I got about half way of pulling the sweater over me when the manager literally yelled at me from across the room (with an attitude) to go to the fitting room to try it on. What’s the point of the giant mirror you have on the sales floor? With everyone watching me, I had to shamefully pull the sweater off of me and put it back on the shelf because I was NOT going to limp all the way to the fitting room to throw on a sweater.
Please try and avoid this location. From my experience, all I walked out with was a bag full of attitude.

You can’t can’t pictures of the store or in store.
This place is way to get in and out of but doesn’t seem to sell much. I’d be surprised if this place is still around after a year.
The associate that welcomed is was friendly and asked if we needed help but the cashier needs more customer service training.
The store itself is a bit cluttered and needs more organizing.
I won’t be back. I’m sure some people love cut off shorts but how many pairs do you really need?!

My daughter and I really like the AE brand, however yesterday’s shopping experience was not great. There was one helpful employee– unfortunately she didn’t complete our transaction at the register. A lot of sizes were out and there were no signs posted promoting certain deals so when we found out at the register it was Bogo ½ off jeans we left our items and went back to find another pair. Spent over $ 200 only to get home and discover the (guy) who checked us out left a security tag on an item! Grrrrr now I have to return to the mall and deal with terrible parking and back to school crowds because of his mistake! Not cool AE. I will try to do most future shopping via their website (I get better discount offers for online shopping only via their emails also — but sometimes trying things on in person is required).

This store is a joke, they are rude and snotty. Went in yesterday evening time around 7pm to shop a little and had about 5 articles of clothing in my hand when I was by the front of the store the door had chimed as I was looking at clothes that were close to it. The head girl in charge came running up to me as thou something was wrong when I was simply standing there looking at this rack of blouses and asked if I was looking for anything specific and I said no just browsing (no big deal) she then said well we only allow 7 items in the dressing room and started taking them out of my arms. I thought ummm ok seeing I had my husband and daughter with me in stroller I just like to look threw the full store then try things on. I explained this to her as she took the stuff from my arms so then I said ok just start me a dressing room. Again she informed me only 7 items allowed in the room at once. I said ok I’ll have the others waiting outside the door (again shouldn’t be a big deal) she said ok well shed start me a room ok thanks now that I’m fed in a hurry bc the baby is whining and I’ve had to explain myself then she said ok well you have 5 items already so only 7 at a time. Ok I get it 7 but I’m sure I can have some more and again id like to look threw the store before trying everything on. So I rush threw the rest of the store go back to the dressing room where I have 10 items total. The girl again says only 7 and I said yep I got that about the second time the other woman said it thanks no big deal I’ll try 7 on then proceed to the other 3 items afterwards !! Then this girl puts on the board 3 tops 3 bottoms so I told her um I have 4 bottoms 3 tops which equals 7. 3+3 = 6 not 7. If 7 is such a big deal if figure the employees could count to 7 or add numbers up totaling 7! The girl laughs says she’s a brain fried it’s summer and like she’s not in school so yea! Um ok I get it your a teeny bopper and fry your brain on summer vaca. In the end I walked out without getting anything. You see my husband took me shopping to treat me kind of as he’s just gotten home from being gone for a while and it was a way for me to indulge a little and well I felt like I was treated like I didn’t belong there at all and that they wanted me out of there store. I won’t go back to this location ever bc of the way I was made to feel. I think these girls should one have some common math skills and maybe shouldn’t have a «fried brain «so to speak also maybe a retrain on customer service ! Left there went to Hollister spent some money and had no issues at all and was well taken care of.

The store manager and staff at this location are a joke! Went here to return an item, tags attached, brand new, unworn, receipt in hand. Should have been an in and out transaction. I was given the third degree for a simple return. Both the cashier and store manager were condescending and rude the entire time. I was polite and courteous and tried to answer their tag teaming of questions. I have never been treated so poorly at any retail location. Save yourself the embarrassment and interrogation and go shop somewhere else.

I went here today during Black Friday to check out the deals. The deals were pretty good, although AE tends to be pretty expensive to begin with.
I had a great experience today even though the mall was pretty packed. Kim, the girl manning the fitting rooms, was great and even grabbed a few items she thought I’d like. It was pretty swamped but she still managed to help me grab a few different sizes when I asked. Spent quite a bit of money but I left as a very happy customer!

Not over the moon about this location. I went here with my daughter recently to shop for a few things and the customer service is lacking.
I understand how retail works and the mall does close at 9:00. However when my daughter was checking out, we were both very aware of the time and not in the store to just walk around and look. My daughter spent $ 120 at the time and the cashier was giving her an attitude and dirty looks because we were in the store past closing. 9:03.
I’ve shopped a lot of places but the customer service here is definitely in need of some work.

The after Christmas sale was bananas! I got a lot of great deals because everything was 50% off! Shorts for $ 15 a shirt for $ 5, WIN! This particular store in North County Fair was super tiny compared to other AE stores and it was super messy. I am sure the sale caused a frenzy, but the store looked like it was going out of business.
I encountered several staff while in the store, most of which were pretty rude, and looked like a mess. I am sorry it’s so busy but I am just asking you to open up the dressing room for me, as are these other 5 people waiting in line. I don’t always go to AE but when I do, it won’t be this store.

While I got a lot of great items for really great prices during their current holiday sale, the store itself looked awful. So bad in fact, that it almost appeared it was going out of business.
Understaffed. Messy. And understocked. I feel bad for the staff that were there, they were running around trying to do the best they could with the little resources that they had.

The employees here are this AE store are very pretty, better than all the other locations that I have been too.
the employees here are very nice and friendly and approach me when I need something other than me approaching them to find something or when I need a dressing room.
the employees here also are so willing to help to keep my hands empty and will take some of my clothes and begin to put them in a dressing room for me without me even asking them.
Hands down one of the best AE’s in the area.