Subway

It’s a typical Subway, food is fresh, made to order. New location, opened about a year ago. We were the only customers there around 7pm on a Monday evening.
The manager welcomes us (young pleasant man, even if he did remind me of oh so creepy Ramsay Snow on Game of Thrones! LOL). Then he starts apologizing that the big toaster machine was on the fritz, but he could still warm things up in the microwave. No big deal. We didn’t expect a more detailed story on the fact the machine has been out of commission for two weeks, waiting on repairs, and it’s affecting revenue because customers don’t get what they want. He said this $ 8K (have a hard time believing that an overgrown toaster oven could cost so much, but it’s what he said) machine is older, and a less expensive, more efficient model is available, but they waste money trying to keep old stuff going. In a one year old store?
They were actually closing an hour early because business has been so slow. Not sure if this is a franchise location, or corporate store, but have to wonder why the regional manager, or head office, or whomever is responsible for equipment maintenance can’t get their act together since the bottom line is suffering, as is customer satisfaction. I’m not sure what their priority is in this situation…