Lowe’s of Enid

Dear Lowe’s of Enid,
Your lack of customer service cost you a sale of $ 6,000 and counting.
Sincerely,
A frustrated DIYer

The 1 star is mainly for my install/​delivery experience over the last few years. I have continued to use Lowes because they are the only act in town, but not anymore. The latest incident? I ordered tile and paid for installation through a 3^rd party. At the point of sale, the lowes employee told me that the installer would pick up the tile. I called a couple weeks later to see if the installer had picked the tile up yet and was told that instead of the installer doing the pick-​up, the tile was being delivered to my house in two days. What?! No heads up, no warning, no phone call to let me know or schedule a delivery time. I explained that I live alone and I work during the week, so I can’t just receive a phone call when the delivery truck is on its way to my house and leave work whenever I want. So we scheduled a drop off for 8 – 10, but by 9:45 I started to worry so I called and they said «we thought delivery was between 10 – 12. Oops.» So now even more time off of work waiting. Finally, after clearing a space in my garage, the delivery person showed up and said «oh the tile has to go into the house to acclimate; didn’t anyone tell you this?» Um, NO. So now there’s tile and grout piled in my living room, and I’m almost two hours late to work. From now on I’ll pay extra money to drive to Stillwater or OKC before I deal with Lowes for installations again.

This is your typical Lowe’s experience. While this isn’t the nicest one I’ve been to I still seem to always find what I need and usually find it quickly. They have a pretty good selection for such a small store.
The staff seemed to me to be very helpful every time I need something or have a question. One time I wanted to build a coffee table out of reclaimed pallet wood and the people in Pro-​services got me exactly what I was looking for and helped load everything up for me. When I go to the tool section and ask where a specific thing is I am always led right to it. There is never a moment of them asking what is that or you want a so and so hmmm let me think. The paint department is decent as well. If you need something talk to Jamie and she will set you up with exactly what you’re looking for, great worker!
They give a 10% military discount which is nice on even the smallest thing, pennies add up!

I’m a loyal Lowe’s shopper and I buy a lot of supplies and merchandise here. Most of the time, it is a good experience. They have a few staff people who are exceptional here in Enid — appliances, hardware, electrical.
I do get a little tired at this place and many others of the customer service people, loaders, checkers, and people whose job it is to serve you, the person who pays their paycheck, being grumpy about having to take care of your needs. Today I had a load-​out guy who was supposed to load some fence material who whined the whole time about how he never has any help and has to work so hard in unacceptable conditions. To punish Lowes for being so inconsiderate toward him, he did a crummy and slow job for me (while I helped). Spare me please! Do what it takes to care for the customer and bitch to your boss, not me. This attitude and customer service is becoming more prevalent all the time. Maybe Lowes should hire their mommies so the employees have someone who cares to gripe to.
The 2 lumber yards in my little town would never treat a customer that way, but they are too small to carry all the stuff you need.