Troy’s Trims & Treats

Recently moved back to NJ from the UK and had little to go on for groomers for my dog.
Found Troy’s and it seemed okay; how bad can it be? Well, I could’t be more disappointed, for $ 80.00. I expected a bit interaction with my groomer upon arrival and on departure. She brought her out like a pair of shoes, here you go attitude. No are you happy with her cut, if it was a pleasure grooming my dog or anything remotely showing that I’ve taken an interest.
Then I got home to find 2 huge red blotches on her body and no one there cared enough to point this out to me. If you are going to be in this type of business; caring and observations are just as important and the price tag, if not more! After all my dog is my child
I of course will not be giving them my business or any future recommendations.

I’ve written about Troy’s Stay & Play — their daycare facility which is fabulous — but not spent a lot of time here. Still I feel I owe them a review so here I am writing one.
This is a family owned business. Elie is at Troy’s Trims & Treats usually and Nick is at Troy’s Stay and Play. These are extremely nice people who run a professional and pet-​centric caring business.
My 1^st experience with a groomer elsewhere when our dog Mickey (a rescue) had just joined our family was horrible. Mickey is a spaniel with furry feet, furry legs and a wild tail. That groomer said Oh no no no we can’t have this I’ll get rid of all of it. Well that’s part of this dog’s look and he’s very cute so NO NO NO to that fool.
Using Unilocal & Google I found Troy’s Stay & Play. Nick said he’d get the Troy’s Trims and Treats groomer to take care of Mickey and that groomer did a perfect job. In fact, every time Mickey’s needed a grooming it’s been perfect.
Elie and the staff here are nothing short of outstanding and they have helped us with much more than grooming Mickey had GI problems for a while but switching over to the premium food they carry (Fromm) fixed that. My son took Mickey over yesterday to get his nails ground and was telling Elie about Mickey’s other eating issues — he’s a finicky eater. Elie made suggestions and boy has it worked perfectly. No more problems.
As a real estate agent clients moving into the area will ask for help in finding a dog grooming place. I only recommend Troy’s Trims & Treats and all of them have raved about the place. So there you have it — don’t go anywhere else.

My shiba inu looks and smells great after her bath at Troy’s! They did a very nice job bathing, grooming, and de-​shedding her coat. This is no small feat, since my dog hates water and can be extremely wiggly. They were also able to grind her nails, which I’ve never been able to do before since she gets so worked up. I’m really impressed and happy with the service.

I’ve used Troy’s for many years to groom my dogs. Kelly has taken care of Bo, my slightly nuts but totally gorgeous standard poodle and now is grooming Percy, a mini poodle with special needs. Percy has a serious chronic skin condition and orthopedic problems. He gets the TLC he needs at Troy’s, and is carefully screened for any new problems. I get a full report every time he’s groomed which helps me report to my vet.
It’s a pleasure and a comfort to deal with knowledgable, caring people who are truly concerned about their patrons, both canine and human. Troy’s is simply the best!

i just LOVE Troy’s!!! I moved to Cliffside Park last year from Chicago. It was a big adjustment for me and my dog. I was used to being able to walk to my local family run pet store. I found Troy’s on the Fromm dog food website and I’m so happy I did. I don’t have a car and I love the fact, no matter when I ask, I can get my dogs food delivered right to my door! The first time I ordered, I had almost no food left, it was a Sunday, and I couldn’t find my dogs food anywhere. I sent Troy’s an email, and even though they weren’t open that day I still got my food delivered to me. My very hungry Great Dane was very thankful! I don’t have to worry about trying to shlep a 25lb bag of dog food on the bus, from the city. It’s very reasonable and so easy to reorder. Even at the last minute and over the weekend. I highly recommend Troy’s!
Thank you to everyone at Troy’s!!! You are the best!!!
Tracey and Oakley!!!

I’ve taken my dogs to Troy’s since around 2007. I’ve since moved to Cliffside Park and it’s not as convenient, but I make my way back because no other groomer in the area compares. I originally brought my elderly Lhasa here when I first adopted her. My current dogs don’t require as extensive grooming, but I bring them here because I know I can trust Elli and her staff to do a great job.
I recommend Troy’s to anyone I know who’s looking for a great groomer. Here are the highlights:
Pros:
* Elli and her staff are very professional and attentive. They also check to confirm what I want done. Unlike a lot of groomers, Elli has great familiarity with all breeds and the correct grooming techniques for each.
* The staff is great with the dogs. My dogs genuinely seem to enjoy being there.
* The facility is very clean. I have been to other groomers where there is a stench when you walk in. If you walked into Troy’s with your eyes closed, you wouldn’t know there are dogs there. (Okay, you might need ear plugs too, since you’d hear some barking, but you get the idea)!
* Troy’s offers a great selection of premium dogs foods, as well as treats, apparel and accessories. I have picked up some adorable things when I’ve gotten the dogs groomed, including some cute Christmas ruffs and a little stuffed Valentine rose that, when pressed, says «I love you». So cute. The toys are really high-​end and not the type you’d find at most pet supply stores.
Cons:
* Parking. Parking in the whole area is a bit of a pain. There is a lot, so it could be FAR worse, but the lot can get a bit crowded, particularly at peak drop-​off and pick-​up times.
I highly recommend Troy’s to anyone looking for a great groomer. My dogs look and smell so wonderful when they come home. I wish it was in my budget to bring them more often.

Just picked up my Portuguse water dog who’s a handful from Ellie and crew. Another great haircut! Wish I could get a haircut here ! They carry only good food and advice from Ellie is priceless too. My advice to all first timers, walk your dog good before coming and hold off breakfast for your dog till supper. A couple of snacks when you get home is good.
Happy new year !
Rich

Yes, 5 stars. For peace of mind, knowing my pup is in the hands of caring, qualified people, easy decision to given them 5 stars. Ellie is a pro and runs a tight ship with a flair for merchandising to boot. Our soon to be 1 yr old mix breed is finicky but no challenge for Troy’s today. We’ve used Troy’s on and off since they’ve been in business and were always happy with the job they did and service they provided.

We have always had very positive experiences with troys trims and treats and with troys stay and play. We have been faithful customers at both establishments for over 8 years and would not entrust the care of our dog and cats to anyone else. Ellie and staff are wonderful to our family. Our shihtzu loves his spa hours at the groomers and both our cats and dog are well provided for when we board them with Nick and staff. Yes we were charged extra when our shihtzu arrived all matted after a great day of running around a pond with the kids. But I felt it was a reasonable charge due to the extra time and care it took to return him to his beautiful self. As for fees charged, I don’t mind paying extra since our four-​footed little family members are happy and secure! I highly recommend both establishments for their high standards of care and their devotion and trustworthiness !

I’ve been a faithful customer to Troy’s for about two years now and I will never go to any other place! They have a great pick-​up and drop off van service that I used in the past which worked out perfectly with my busy schedule (Also my dog is very nervous in the car and they have a professional van filled with sturdy cages to allow safe transportation!). They always manage to pencil me in last minute for my schnauzer to get a cut in a timely manner and for that I’m forever grateful. My schnauzer is also very nervous after a drive and doesn’t stop barking/​yelping once he’s inside. Also from time to time he’ll have a little accident in the main floor but the staff still remains really professional and friendly.
Their parking lot is small and annoying to get out of (only one narrow passage that allows one car to go through) but that alone doesn’t stop me from going back! I’ll just double park on the street and run in/​out with my dog because they don’t keep you waiting.

DO NOT GO HERE!
My Pomeranian has had diarrhea for the last 4 days since our appointment here. I had scheduled an appointment and when I arrived I was told that although they remembered me calling for an appointment they forgot to put it in their computers. Before leaving they told me it would take 2 hours for the bath and trim but she wasn’t ready for FOUR HOURS! When I picked her up they charged me more than the first rate I was given because they said she had some knots (fine.okay) BUT they had completely shaved her after I had told them not to shave her face or tail. The groomer even acknowledge that they didn’t listen to my requests and simply said «yeah…maybe next time».
PROS
Absolutely NONE.
CONS
My dog is suffering, they didn’t write down or follow any instructions and we had to wait 4 hours

This was my first visit to Troy’s. I brought my two dogs for grooming. They were able to squeeze me in as my normal groomer was booked, which I was very grateful for. Each dog was assigned a groomer. One of my dogs was pretty matted and the groomer who was going to be taking care of him was a little rude and not attempting to work with me on how I wanted him cut. I was a little thrown back because as I first time customer, I expected to be spoken to a little nicer. In order to attempt to comb out the tangles, she said it would be an additional 40 bucks on top of the base price. So i agreed to just have him shaved. I was then informed that it would cost extra shave down. Really?!? Shaving down is the easiest thing you can do, and I have to pay extra? As the groomer was consulting me on one dog, the owner interrupts me to ask how I wanted the other other dog cut. Umm hello… can I finish talking about dog #1 before going on to the other dog’s consult.?? I just felt very rushed. The dogs cuts came out okay. For the amount I was charged, the cuts could have been cleaner. I was pretty much nickel and dimed for everything. I don’t think I’ll be back unless it’s an emergency.

My dogs have had marvelous groomings about 85% of the time. I suppose it depends on which groomer does the work. Ellie is a little hyper — she talks fast, she moves fast — and this could be mistaken for rudeness (as one reviewer remarked) but it’s just her style. The dogs are treated well.

Troy’s is the best pet grooming facility that I’ve been to. The staff really knows what they’re doing and my teacup pomeranian is always returned to me looking even more adorable!
VERY highly recommend.

In addition to having a great boarding facility for both dogs and cats, Troy’s has a 5 star pet grooming and care center. Had been referred by some friends and took all 3 dogs here today and they were not only done in 3 hours (on a Saturday), But had the best grooming they had ever had. The dogs all had nails clipped perfect, bright shiny coats and the personal attention to each animal is evident the minute you walk in the door. Troy’s should be more likely labeled a doggy day spa then a grooming facility. Try it out for your 4 legged friends.