Salon Rocks

Bea is wonderful, my hair has never looked better! Color and cut is always on point!

My review is for my hair stylist, Jamie. I have very difficult hair, curly, coarse and thick. My old stylist died, and it took me 3 years to find Jamie. He is superb with my curly hair. I tried the curly hair specialists in NYC, to no avail. I wanted a haircut that i could use curly, and also wear straight when blown, after a straightening. He is really an artist. I recently moved to California, have not found a replacement, but when i was in NY for a business trip, the first thing i booked was an appointment with him. My hair always looks great with his cut. And he respects you when you say you want a cut that lasts so you don’t have to return every 4 weeks for a fix.
He is a gem. I just wish i could afford to fly back every 3 months for a cut.

what a nightmare! i just left from a single process, full head of highlights and a cut. i was told i was being worked on by a master stylist. i was charged $ 400 plus i left a tip. here is what i got for free, a soaking back, a choppy hair cut that looks like my dog chewed my hair off, and the most bland color i have ever seen. i was completely over charged for this horriiibbbllllleeeee service and color. please beware. if i could give negative stars i would.

What a nightmare to deal with.
Started coming here two years ago to their stylist Franco. Initially it was fine, the receptionists are ditzy, often make scheduling errors so I was always VERY clear, and the prices were crazy but I dealt with it because I had just started coloring my hair and Franco was doing a good job.
A year into my relationship with them Franco started cancelling my appointments at the last minute and it was very difficult to reschedule. He comes in one day a week so if he cancelled a day before then I was expected me to wait an additional week to see him IF he had time the following week. It was then up to me to switch my schedule around to whatever time he had available that day. I have young children, I work, I need to be presentable in client meetings and my schedule is crazy so I am organized about making my appointments ahead of time so I don’t have to deal with any more hassle than necessary. They did this last minute cancelling 6 times in 12 MONTHS. At the end they did it three months straight.
In a service industry they should be accommodating the client not the other way around (I was tipping the man 35% every time I thought the least he could do was be a little considerate!) My life does not revolve around chasing after my hair stylist. The receptionists are useless, they never got back to me when they said they would. When they called with another last minute cancellation reception told me he couldn’t see me for three weeks. I was so fed up and angry at this point I insisted that he make time for me the following week and the receptionist said she would get back to me. She never did, I went to another place, and she called me asking me why I didn’t show up to my appointment. She had rescheduled but not bothered being in touch with me about it. Again, just incompetent staff and inconsiderate hairdresser. I have taken my business elsewhere!!!

Went to this salon and found the staff to be very friendly… thus, the one star. When I made the appt, I told the receptionist that I wanted the Keratin Express ($ 150) instead of the Brazilian Keratin Curl Relaxer ($ 350) and repeated myself 3 times to make sure. Note, the only word that is the same between these two treatments is Keratin. I even asked the woman who shampooed my hair to make sure she washed my hair with the right products to prep me for the treatment (she shampooed my hair with 3 products). She assured me that I was getting the Keratin Express and even verified the difference in the time it takes to do the Express vs. the Curl Relaxer. When the stylist started putting on the products, I questioned him and he told me that there was a misunderstanding because the website was outdated and the receptionist didn’t know the difference… ummm, how about educating your staff. Also, the entire time I was getting my hair done, one of the other stylists was coming over every 15 minutes to ask how to do the same treatment on another woman. Quite scary to think the staff is supposedly trained and certified and doesn’t know what to do. Forget about this place being called Salon Rocks… more like Salon Sucks.

I’ve been going to Salon Rocks for a few months now since my long time stylist, Billy, moved here when Jungle Red abruptly (and rudely) randomly closed and then reopened a few towns away. So weird… but that’s for another review, I guess.
Everyone at the salon has been super friendly and accommodating. I’m always taken on time and offered water or other refreshments. BIlly is fantastic as always. The new keratin treatment I just tied has changed my life. The prices are right on par with the other salons in the area.
I’m a very happy customer.

Did not look like there was a difference when I had my hair highlighted at this place. It was a waste of time and money.

Cool, trendy environment, friendly people and talented stylists. Always a pleasant experience.
Cappuccino… internet service… parking right next door.

I went here on New years eve and had one of the best experiences I’ve ever had in a salon. Everyone from the receptionist, to the woman who washed my hair (forgot her name) were accommodating and very friendly… My stylist was Christine, I went in for a haircut, and not only did she listen thoroughly to exactly what i wanted but she gave her opinion and voiced her expertise which made me completely trust her and comfortable with her styling my hair. Her technique is professional and amazing almost like edward scissorhands lol my hair feels light and healthy and looks amazing, she knew to cut my layers to frame my face as well as giving my hair body during the blowdry… I would definitely recommend her to anyone needing a brand new look or for just to simply freshen up their current style. Ask for Christine and tell her a very pleased Brenda sent you :)