Premier Heating And Air

We had a new Furnace, AC and Hot Water Heater installed last week. Our process started with Sean Thompson who was very professional, knowledgeable and responsive with our quote. Our installation day was flawless with Dustin leading the team. The group was meticulous, knowledgeable and thorough. I must admit that having an installation done on a Friday is not my first choice, but this team did not disappoint us at all. The team was here for more than 10 ½ hours and took the time to make sure the installation was thorough and that we knew all of the details about the new systems after the installation. I give this company the highest rating. It was an absolute pleasure doing business from start to finish with a professional organization like Premier Heating and Air. Thank you.

Had them install a new furnace and route a new A/​C system in an old house that had never had A/​C. Some other companies tried to tell me it wouldn’t work right or it wasn’t worth doing. Premier Heating and Air dismissed all of that and gave me guarantees on how cool they could get the house and how fast it would cool down (I didn’t really believe them, but why not). They had a ton of workers at my house for 7 – 8 hours and got it all done in one day. Disposal, install, cleanup, everything was done top notch in my opinion.
It’s been about 2 years now and the system is flawless. All of my utility bills went DOWN even from when I didn’t have A/​C! The house cools down in minutes even on 90 degree+ days. These guys know what they’re talking about. Professionals through and through.

Just had a new furnace and AC unit installed by Premier Heating and Air. I worked with, Kelly, who came out and gave us an estimate. He was on top of his game in every aspect. He went over everything they were going to do very thoroughly with us and we never felt out of the loop. He texted me and called me several times on the day of installation and has since checked in on us to make sure we are satisfied. Highly recommend these guys! Their install crew was awesome as well! We had around 8 estimates and these guys just seemed the most legit for our needs.

Had Premier install a high efficiency furnace, a better air conditioner, A new thermostat, a water heater and a humidifier. They accomplished all this in a little over one day. We pulled permits for the work and everything passed! Very happy with their work and am saving money on our utility bill. Loved their offer of no interest if bill paid in full within a fixed time frame that they arranged with a local bank. It was a great way to finance a project with this much stuff. Absolutely love the high efficiency furnace and recommend that you get the continuous operation option — the temperature within our home is much more even now without the prior peaks and valleys and we are using less energy which is better for our planet and our carbon footprint!

We had an annual ac check up at the beginning of this summer. It cost $ 180. They found no issues with our system which was good news. 9 days later the cold air stopped coming out and was replaced by room temperature air. I called and asked to have the tech come back out. He said there was zero refrigerant in the system. Weird, yes, but unknown why. He did not see any signs of a massive leak. He said it would be $ 600-​$ 1200 to vacuum the system check for a leak and refill the system. I called and spoke with one of the owners, Jeff. He agreed it sounded odd there would be no refrigerant left shortly after the checkup showed it was full. Since it was unknown the cause of the leak and peculiar timing on the leak, Jeff offered to have the schrader check valves replaced AND he would have his tech refill the system for FREE! He said he wanted to verify it was not a leak caused by his tech. If the leak continued and the refrigerant ran empty again it would be my responsibility to have the repair done. In this case the ac unit is 15 years old so the repair would be to replace the unit (this was the main reason Jeff agreed to refill at no charge– he knew I would be looking at about a $ 5k bill if our unit was leaking). So far, no leak! This company is extremely honorable and trustworthy and I would absolutely do business with them again. Highly recommended! Thanks Jeff!

After scheduling a tiime for an estimate I asked for some info and pricing on the 95% furnaces and ac units .I was told that they would email it right away. After not receiving any info I called to ask for it and was told that they dont do that. Nice customer service .I guess I will use someone else who can answer simple questions about their products .I woud not even rate them a *.

Our AC and water heater were both functional but according to the energy audit we had done, were old and could fail at any moment. I decided to bite the bullet and spend my tax return replacing both. This was in February. The salesman was friendly though aggressive and gave us a discount for scheduling immediately. I figured why not? Well. Now the water heater works. The AC does not. They’ve been out several times to work on it. The people who come are nice and professional but at the end of the day, I wrote a check for $ 8k close to three months ago and I’ve gone from having a working AC unit to no AC. They’re coming out again today for hopefully the last time. They also seem very disorganized in terms of scheduling. Once they didn’t show up at all– when I called they didn’t have any record of my appointment. Today we had scheduled for 8 – 10. When they called to confirm yesterday as I had requested, they said the appt was actually 9 – 11. Just got a call that they expect to arrive around 10:50. I have a phone meeting at 11am so this is not particularly convenient. I suspect this is an office scheduling issue, not the guys who come to do the work.

Based on reviews from this site I contracted Premier Heating And Air to install a new heating and air conditioning system for my house. I could not have been more pleased with the products, installation team, and very fair bid for the job. In every way the company was professional, courteous, prompt and the results so far have been extraordinary.

Great sales and customer service. We had a new AC installed in August and it works great! The salesman answered all my questions patiently. The installers were very professional. I highly recommend using this company!

I recently had a furnace die at home and got bids from three companies on furnace + A/​C options. Dave from Premier was very candid when he came out to make an estimate and didn’t waste time repeating information I had already heard from the other vendors. I appreciated his frankness as it had already been a long day. When their bid came in over $ 1000 less than the other two companies. They were even going to add a heat pump in on the deal, which will save heating costs when the temp is over 40 outside. The other two companies wanted close to $ 1000 more for the heat pump option. I checked them out through the BBB and found no complaints against them. The only mark against them on the BBB was that they were a newer company.
I was in a dire situation at home as we were in the middle of a cold spell when the furnace died and they came out the next day and installed a new furnace! Yeah, heat!!! They put the condenser on top of the furnace to be ready for the A/​C installation that would happen in warmer weather.
Roll forward two weeks to Tuesday when it was warmer weather. They came out and installed the A/​C unit, heat pump and all of the supporting things like 220v, the pipes and tubes that go with it and even repaired some faulty duct installation that was done when the house was built. The guys arrived at 10am and worked pretty consistently until 5pm doing the whole installation. They were courteous and cleaned up after themselves. I checked their work and found that a hole from the garage to the house for the pipes had not been caulked. They fixed that right away. I found a couple other things that I didn’t like that they also fixed quickly. Drum roll please… too bad they didn’t go over the furnace heating the house one time off of the thermostat control.
With the warm weather on Tuesday I didn’t notice that the heat never came on until I got home from work on Wednesday night! The house was down to 58 °F and the furnace was running like crazy with no heat coming from it! I got on the phone with them that night and we tried a couple things to trouble shoot it, nothing worked. So, Dave came out this morning and worked on it for about 90 minutes and found a wire or two that had been incorrectly installed. He got it fixed and I had heat before leaving for work. Yeah, heat!!!
Hopefully, when the warmer weather hits this summer it’ll be, «Yeah, cool!!!» However if it isn’t I’m sure Premier Heating and Air will be out to fix it right away.