New York Sports Clubs

I’m changing my rate from a 3 star to 4 star. They are improving on broken down equipment and are putting in the effort to make this gym better. The staff is nothing be nice to me and are there for what ever I need. 2 thumbs up

I was thinking about joining this gym today. I called in to see if there was a promotion and the woman told me very rudely to «call back in two hours». What do you need two hours for? Is there a promotion or not? Just be up front with me. Don’t waste my time and I won’t waste yours. Already turned off by this location.

Used to be nice club. Recently fired evening cleaning staff (I guess to save money) so now it is disgusting. Don’t bother coming after 5 if you plan to use the showers

I’ve been a member for about 3 years with NYSC. I used to go to one in Park Slope BK and thought that one had problems. Then after seeing other locations (Boston, Englewood, Hoboken, Clifton etc) I realized how good I had it in BK. Even though that location was smaller and often busy, the staff was so friendly and they kept that place clean and fixed any issues pretty quickly.
Don’t get me wrong, this location is the one I go to every day. Hoboken is way too crowded and annoying to park, so I go the extra 10 min to this one as it’s much bigger and has more machines (and a parking garage). I typically go at night after the rush so I don’t have to wait while doing supersets or what not. Here’s the issue. The staff there is SO lazy. They barely give an effort or look at you when you walk in. They NEVER ask if you want a towel, they are always on their phones and seem annoyed when you ask. Half the time they are out of their uniforms and away from the desk. It seems like a bunch of young friends that work there and don’t like to do anything. I’ve seen them work out, but not actually work. I’ve never seen anyone clean any machines or vacuum (this location is dusty). The woman who supposedly works in the woman’s locker room is usually on her phone and rushing out at night. The weights and equipment is always moved around and left a mess. They don’t re-​rack at night. I’ve only seen ONE man, a trainer at that, named Roderick actually putting equipment and weights back by himself (and he was also helpful when I had a question). At the BK one, staff was courteous, always smiled and asked you for a towel, ALWAYS said bye as you left at the desk, and were constantly vacuuming and cleaning machines throughout the day.
Here’s the MOST ANNOYING part. I get they close at 11 during the week. That doesn’t mean you should be kicking people out at 10:30. We all pay for the gym and should be allowed to use it in the time given. I plan my workouts to be done usually by 10:45 if I go in later but they always make me feel rushed and yell that they are closing and shut off the tvs and such super early. They even yell in the locker rooms before 10:50!
Also I think they close too early on the weekends (5/​6pm?) but whatever. If you want a job where you don’t have to do anything this may be the place for you.

When I signed up I received a contract and was told I would have certain privileges. Today they decided to change those terms and take away my privileges. When I spoke with the manager he was really rude and told me that they could change my contract whenever they wanted. Isn’t that illegal? Since he was so rude and NYSC seems to think they could change the contract anytime I asked him to please cancel my membership. He said no and hung up on me.

Much improved since my last visit. Locker rooms in much better state. Good job by management fixing whatever issue caused the problem.

I’ve been a member for approximately 6 months, and I absolutely love this gym. The staff is great.
The gym (including the locker room, bathrooms, etc) is always very clean.

This review is about my cancellation with this gym. I signed up for the premier membership which clearly states that I have 10 days to get a full refund– so that’s the monthly membership of $ 19 and some other fees of course. I cancelled my membership (because it didnt come with any classes) on my FIRST day, signed papers with this «general manager» around the end of october. it’s now December and I’m still waiting for a refund.
The one thing this place has going for it is the actual gym. Clean, organized, and not too crowded– it’s just the people that work there that deserve this one star review.

Pros:
— If you never want to wait for equipment, come to this gym. It’s pretty empty in here, but for a reason.
— Clean facility. This place really is clean. Bathrooms are clean.
— Fair start up price and annual fee.
— Free parking in the parking deck. You do have to park and go inside to the front desk to get a temporary parking slip.
Cons:
— Rude, unprofessional, and disinterested staff.
Bottom line: If other gyms are too pricey for you, come here. Just don’t expect the staff to be nice to you. You can almost hear the eyes rolling in their sockets.

It’s clean, spacious, smells nice, and I never have to wait for any machines. The parking situation is a little annoying (you have to go in to get a parking pass and then go out to put it in your car and then come back in) but it’s a not a dealbreaker for me. Would recommend to anyone looking for a reasonably priced, convenient, and well-​equipped gym in Englewood.

Horrible customer service! The manager (Santiago Molina) did nothing to help. He promised and promised. Then did nothing. Useless person that wasted way too much of my time to no avail.
Like most here, I was promised to move to their new $ 30 package and paid the membership cost (which is not advertised anywhere! class action anyone?). Thereafter, I was still charged the full price and not the new $ 30 price. I called and he said he will take care of it since he was the one that actually signed me up. Apologized, moved on and said all will be well next month. But wait, same exact thing happens next month. And the month after. And so on for 6 months until he goes on vacation and the associate manager tells me, «what are you talking about, you’re on the same plan as you were originally and never moved to the $ 30 plan… If you want me to move you, you’ll need to pay the initial fee and I’ll have it ready ASAP.»
I obviously called their toll free number and they couldn’t help me as they said the manager needed to submit paperwork. Santiago said he did everything and was waiting on corporate.
Guess what, like an idiot, I continued with the membership for 6 months as this was going on and then cancelled because I was fed up and didn’t want to come to the gym and see his face.
Now what? Well, I’m disappointed worth NYSC corporate, I think Santiago Molina is a liar and cheat, and I’ll never go back to NYSC ever again.
DO NOT SIGN UP TO THIS LOCATION!!!

i sighed up on ⁷⁄₃₁ and was supposed to get the month of august free. Luisa signed me up but apparently she didn’t know what she was doing because i got charged for august. she assured me that august was free and when i tried to talk to her about my refund, she said she couldn’t help me and told me to speak to customer service. i called and spoke to ashton employee number A191 and she said she couldn’t help me and that Luisa has to give me the refund. every time i try to speak to someone at the gym, no one is ever available. their customer service is is the worst. the issue has yet to be resolved.
i have filed a complain with consumer affairs.
and if this doesn’t get resolved quickly, i will dispute the charge with my CC.

I have been attending gyms for years. NYSC is the worst that I have ever come across. My wife, my daughter and I just cancelled. They try to lure you in with low rates but there are several hidden fees which they dont tell you about. At the beginning of the year we were hit with $ 40 each. I forgot what the term that they used to describe it. When we decided to cancel we were hit with another 29.95 each. Now they send me correspondence in the mail and I just throw it in the garbage where it belongs. Apparently they have been filtering the review with billing as per other reviewers. Bottom line NYSC have deceptive billing practices. Spread the word. I am also writing to the division of Consumer affairs. If my comment are not listed in its entirety I am also leaving Unilocal. By the way, the best gym in the area is 24 Hour fitness, hands down.

I used to attend nysc gyms in NYC and Dobbs Ferry a few years ago. I loved my experiences at those gyms. Friendly staff. Unlimited towel service. So, of course, when I moved to New Jersey, I signed up at NYSC again. There was a good deal going on ($ 150 down, $ 19/​month or $ 0 down, $ 29/​month). Even though it was a 15 – 20 min drive away from my new home, I wanted to sign up there due to my positive experiences at the other clubs. It was a month-​month agreement. So, I felt I had nothing to lose.
However, I soon realized the location was really inconvenient for me. Not to mention, you have to run in and out to get a parking pass eacj time to avoid towing. So, I went to cancel. Twice I went, once on a Saturday and another on a Tuesday. No manager was available to process the cancellation for me. Then, finally, the following week, after I was already charged for my new billing cycle, I was able to go back to cancel. It was quick and easy. However, I was charged a $ 29 cancellation fee. None of that was explained to me when I signed up. I asked the salesperson at the time of sign up about any cancellation fees. She assured me NADA. Also, what is the point of a month to month, no contract agreement if there is a cancellation fee? Makes absolutely no sense. The manager was just very cold and didn’t explain himself despite the numerous questioning I did about that fee.
Never again. Worst customer service ever.

Worst customer service ever!!!, The manager Santiago Molina at Englewood location doesn’t look for solutions for customers, lack of communication in regards to billing. They are not clear When They try to sell you the membership about hidden fees. Their staff seems to have problems communicating with one another when it comes to membership and rates. Santiago Molina told me to call customer service because He can’t do anything about billing (800 666 0808) and They will take care of me, call like 6 times, each time 30 min to 1 hr wait to answer the call. Customer service operator Bryan ID #B104# told me He can’t do anything about my hidden fees even if The sale guy didn’t tell anything about it! Stay away from this kind of business, They will give you a hard time!!!

I am experiencing some of the same problems as those mentioned in the filtered reviews — with billing, discriminatory pricing practices, etc.
I just wanted to point out that you can always file a complaint with the NJ Department of Law & Public Safety — Division of Consumer affairs regarding your membership cancelation or lack thereof:
or if that link does not work:
— file a complaint
— health clubs

During the weekends, you get free parking in the massive multi-​floored parking lot that connects right into the NYSC which has become extremely useful during cold winter months, since I do not have to worry about bringing a lock to safely guard my winter coat and snow boots in the locker room.
Also, it’s a single floored NYSC with a huge cardio section, crossfit TRX section, a free weights/​kettle bells/​machines section, a cycling studio, and a yoga room with floor to ceiling mirrors that can be alternatively used for scheduled classes.
They revamped the entire space about a year ago, so the machines and turf are brand new.
I love working out at this particular NYSC because it also has extremely high ceilings, which gives the already big space an even bigger feel.

Best Gym in the Area! Since I’m moving, I’m going to be relocating to another gym but I’m really going to miss this gym. It’s clean, free parking, a lot classes to choose from, teachers are great, free towels, and it’s never packed. It’s one of those gyms that has it all.

Upgrading this facility’s review by one star, since it is probably one of the cleanest and biggest NYSC locations I’ve been to. Sat/​Sun mornings are probably the best times to go and work out, since the energy is great. Staff is always friendly… again, a no frills gym but classes are lacking, and no real sense of community/​interaction amongst the club members (if that makes sense).

This is a good branch. Always clean, good amount of machines and plenty of space. There is a dry sauna in the locker room as well.
Good tip, you can park in the garage for free, just ask them to validate your parking ticket at the front desk.