John Elway Chevrolet on South Broadway

Collision center — they do good work but cannot estimate time. Was told 2 – 4 weeks when I dropped it off and it ended up being 7 weeks. In addition, they will NOT call you! I had to call them every day to understand what is the delay and progress. Would never return to anything anything at the dealership

Let me start from the beginning… We went through Costco’s auto purchasing program and was directed to go to John Elway’s Chevrolet car dealership. We were looking for a 2016 blue camero 1-​SS and they had said they had one in stock. We made an appointment with them the coming weekend to look at the car and potentially do some paperwork. When we went in to look at the camero and worked with Taylor, they did not have it in stock. We did some researching and they said they had a black 1-​ss in inventory but was at the «rail» yard waiting to be unloaded and wouldn’t be able to get it to the dealership until the coming Monday or Tuesday at the latest. So we did the paperwork to prepare for the purchase. Come Monday, we made arrangements to drive down from Fort Collins (which is about 1 hour and 30 minutes away from the dealership) and called before hand to make sure that they had the car in stock. We spoke with Taylor and he said they had it in stock, so I asked him to double check. He did and sure enough it wasn’t there and said he would get it there the next day (Tuesday). So we again arranged our schedules to come down on Tuesday. We called ahead to make sure that they got it in this time. This time we spoke with Ellison and he assured us that they had it in stock, I again ask him to double check and sure enough it wasn’t physically there. So that’s two days they said they had it and wanted us to drive down to sign for a car that wasn’t actually there. Ellison told us he would make sure to get it there the next day (Wednesday). We again arranged our day to come down that Wednesday. We called ahead to see if they had it in. This time we spoke with Taylor and Ellison. One person would say they had it in and the other would say that they didn’t have it in. After a few hours of phone tag, they both finally said it was in so we decided to go down. They actually had it in!!! As we were doing the paperwork, we were getting rates for a 2016 camero 2-​rs instead of the 1-​ss we wanted to purchase. So we asked them why that was and they told us because they didn’t have the 1-​ss in the system yet but the rates were good for the 1-​ss. After awhile they came back and said that we were right and they messed up giving us the rates for a 2-​rs. After about 3 hours of paperwork we were finally able to get into the car. Ellison couldn’t find the manual and spare key so he would send it out to us, the manual was in the glove compartment the entire time but the spare key was no where to be found. He did eventually get the spare key mailed to us as he promised. A week goes by and we get a call saying that they were going to increase our initial monthly by about $ 10 because of some error they didn’t catch at the time we were signing the papers. They sent the paperwork overnight for us to sign. At this point we were pretty fed up and practically ready to return the vehicle. We spoke with the finance director, Karina, and she explained the situation and wasn’t willing to make up for any of the hassles or mistakes on their end. She fits her position of being the finance director and being strictly business oriented and not so much customer oriented. Lori from customer service had contacted me and I explained the situation to her and she was the only one who seemed to be of any help, she was great at her job being customer oriented. I was surprised to see that the dealership was willing to lose a customer over $ 10/​month. I would not recommend anyone to that dealership. I’ve never experienced this sort of hassle getting a new vehicle. If I lived in Denver I would rather drive up to the dealership in Fort Collins to purchase a Chevy vehicle, their services are 100X better, they just weren’t able to get the 1-​SS into their inventory for another couple of months.

Avoid this place at all costs. They lie to you and cut down other dealerships. I was looking to trade in my 2012 Nissan Cube. And get a better vehicle. I filled out the application, over the phone, with Nikki. She said no problem. We’ll have this done in no time. That was Wednesday, it’s now Friday. Instead of calling me. She sends me a text, so she couldn’t get me financed. I was $ 6800 negative equity in my cube. Which BS. MY cube is NADA, qnd kelly blue book around $ 10,500.So they were low balling me big time. I’m going to file a report, with GM, this isn’t right. PLEASE go somewhere else to buy a car. Stay away from liars and cheapskates.

I am really confused how this location has such a poor rating? Likely folks just looking for an outlet to vent about their lacking car knowledge as well as a place to blame these amazing service providers.
So, anyway… When we first moved to Denver — we found a John Elway Chevy dealer and had incredible luck with their service and offerings. But such location has since closed, turning us to this John Elway Chevy dealer instead!
For starters, my dad is a Chevy Service Manager in Missouri, so I am cautious in dealing with this industry knowing the scams that can occur. With that, most «scams» occur at local body shops rather dealerships. Even so, I was taught to use discretion at milestone service checks to make sure I’m not oversold on unnecessary products/​services.
My service manager, Doug, made me feel welcome and in good hands. Truly, he simply provided impeccable service to say the least. Prior to arrival, I prepared a folder with former alignment documents, oil check reports including products used, any mileage papers, etc. Needless to say, I had a list of things to be serviced. Doug didn’t question my list or frivolously add onto it. He was patient with me and answered all questions I asked. I followed up with my dad after Doug took my car back and he said all advice given was as good as his own!
The second part to my first experience is in regard to their shuttle service. While I personally find it far too generous, I do understand how important offering a shuttle service can be for sales. The shuttle driver was logistic and timely. I felt safe with him when I was in the car alone with him. And, they do return trips! What a help for a two-​hour appointment!
There really isn’t much to be said about the experience aside from it being great! Looking forward to my next visit with this dealership. Thanks again, Doug!

I’ve never been as ecstatic as I am with my recent experience at J. Elway Chevrolet. I recently turned in my 2012 Chevy Cruz lease and was looking for my next vehicle. Patrick and Justin provided me with ample time discussing pricing and matching my needs and interests. Overall, I’d recommend these guys over any one else, even if you’re not buying/​leasing new. It’s worth the time you’ll spend in maintenance by buying somewhere else.

I love my new car!!! Alex and Junior were so nice and with a great customer service. Totally loved the experience and so glad I went there to purchase my first new car!!!

I have given John Elway Chevy numerous attempts to gain my loyalty because they are conveniently located, but they have failed miserably every time. I tried to buy my truck from them originally, but their salesman was a total lying dirtbag. I bought my truck from Emich Chevy. I have brought my truck in for service multiple times to John Elway and every time it takes longer than they think and they either don’t complete the work I asked for or break something else in the process.
Most recently, they installed a warranty radio and when I got it back, the stereo did not even work… I had to go back in to have another one installed. While it was at the shop the first time, one of their employees hit my truck with a golf cart. I noticed the damage and brought it back. How did nobody fess up to hitting my truck! They also told me the noise in my front end was a bad strut. I did not believe them since the struts only have 20k miles on them so I looked at it myself. The struts are fine, but both of my tie rod ends in my steering were virtually destroyed. They had obviously never been lubricated and had rusted the insides out. They were supposedly lubing the steering parts and chassis every oil change…
Long story short, this is only a fraction of the poor service, lack of organization and and horrible communication which John Elway Chevy regularly produces. I will never consider going back!

I hate this place. Every time I come for service it takes FOREVER. And the people running the service department will not quote you an accurate time, so expect that. I came in for an oil change today and was quoted a little over an hour and am still waiting. They have doubled the amount of time previously expected. Plus they get super impatient with you when all you want is an estimate on time.
Oil changes anywhere else take an hour tops. So I figured it would be about the same, but no.
They are right, when you get their extended warranty, it’s a great deal because everything (parts, oil changes, minor repairs, etc.) is covered… By their dealership.
And although it’s a great deal, you just have to rely on waiting forever for the simplest of things and then milking your time all without any significant updates.
So maybe the warranty isn’t worth it. Unless of course you love sitting in a car dealership for hours on end. Or if you can just have a full day to binge eat cinnamon rolls at the café next door.

I called John Elway Chevrolet trying to find a particular style of a new Chevy Trax. They didn’t have what I was looking for, and in true car dealer fashion, I was told that I would buy what THEY wanted to sell me. (In fact, their inventory was absolutely dreadful).
Because I walked, they sold my cell phone number to a national car peddler.
John Elway Chevrolet is as crooked as it’s owner and namesake.
One week later: I have received 53 different phone calls from three different entities that are not this dealership, but are all about buying a new car. Because John Elway Chevrolet is the ONLY Chevy store I have contacted, I know for a fact that they have sold my phone number. When I made the mistake of giving the John Elway Chevrolet salesboy my phone number, I was specific that he was not to misuse it. The companies that are harassing me are Edmunds, Elite, and another that refused to identify… I have filed a complaint against John Elway Chevrolet with the National Do Not Call Registry.

We bought a car at the dealership 2 weeks ago and it was a pretty bad experience. I’ve bought 2 new cars from different dealerships and my experiences there were AMAZING compared to this. Basically boyfriend wanted a very specific cars due to rebates, tax credit etc. This dealership happened to have the exact car he wanted and for a very reasonable price. We contacted the dealership and received a call back in a timely manner. We were instructed to come down that day and meet a particular salesperson. She was very pleasant and nice to begin wtih, however when we said he wanted to take a night to think about it (it was about 630pm at this point) her demeanor became quite pushy and demeaning. At one point she said something to the effect of well I don’t really know what you need to think about in a tone that insinuated that we were idiots. So, fine whatever we put some hold money on the car and then were contacted them the next morning telling another salesman (this woman that ‘helped’ us the day before had the day off) that we were coming down and to have the car ready (ie. cleaned, charged, etc). We also asked that the finance paperwork be ready as we were basically doing a cash deal. None of this was done. In fact my boyfriend was there for 3.5 hours waiting on the finance people. Fine, we get the car home and we love it. But the next day my boyfriend had to call into the dealership to ask the finance guy to write him an email to confirm that my boyfriend did a specific kind of financing. The finance guy insisted that all the paperwork and financing had gone through correctly, which is fine but my boyfriend just wanted a simple email. They go back and forth over and over until the point where the finance guy yells and screams at my boyfriend. So then my boyfriend asks to speak to the manager. Finance guy yells I am the manager. Boyfriend says nope, the general finance manager. Finance guy says I am the manager! well at this point boyfriend had the staff list up and says you’re so and so? and he says nope… he’s on vacation and hangs up on boyfriend. The boyfriend then calls the front desk (and to be honest this guy seems like he can’t be bothered either this is from personal experience) and puts boyfriend through to the sales manager who apologizes and sends the email. So I was going to let everything go and just sorta let bygones be bygones. Well now we just received a call asking us to take a survey to send to GM and we declined since the experience was not great. Well the salesperson was not pleased with this answer and basically declares that we deserved what we got. So again, after all said and done we are insulted. I would never recommend this dealership to ANYBODY. I mean I will go out of my way to detail this transaction to anybody looking to buy a car or in any applicable conversations. In fact, I should write John Elway himself (just kidding, I’m not that ragey). The customer service is horrendous and it basically seems like they bully their customers.

I would give no stars if it was an option. Their operator Andrew gave me terrible service. I will never rely on this company for any service. You just lost yourself a customer.

On ⁶⁄₂₄ I went to john Elway Chevrolet to purchase a car. I found one I liked and was approved. I also used a trade in. I took possession of the new certified pre owned car with a warranty. A couple of hours later drove it home. Two days later I noticed the car had some issues. I took in to a GM dealer closer to my home. They found out the steering pump went out and had some wiper issues. They kept it for 6 days. I got the car back and another 2 days later I still noticed there was a car problem. Took the car back to the GM dealership and they said there is a clutch issue. They kept the car for 8 days with an end result of not being able to repair the car. I told my Original sales man what was going on with in-​between bank issues and he seems to not really care. I ended up having to return the car for two issues. 1. The car was un-​repairable. 2. The sales man admitted to putting the wrong info on my bank loan papers that lead me to not getting the loan! This was completely his fault. His name is Jacob H. He is not a professional man and is rude and disrespectful. On the day I returned the car 4 days short of a month, I had nothing but a horrible experience. I met Jacob and he didn’t have time for me. He put me on the back burner. He brought back my trade in with missing plates. He accused me of taking them off and taking them home, which I did not do! After arguing with him and the sales manager, Joshua B., magically Jacob found my plates all bent and mangled! I was in shock! Jacob was very very rude and disrespectful after he handed Joshua the plates. I them asked Joshua what are they going to do about my plates, he offered to replace them. I was satisfied about that but only that. I also explained to Joshua my whole experience from day one about this whole car deal and all the issues. He apologized and said he will make it right and will verbatim hear his voice the next day to solve all the issues and put me in another car. Here it is the next day and Joshua took the day off!!! Im totally not happy with this dealership and my whole experience! I will be sure to spread the word about it all!!! Very disappointed on the poor professionalism, disrespect, and overall people skills the sales man Jacob H. and the sales manager Joshua B. did not have. Very poor business ethics!

Horrible experience! Deal took forever to execute and salesmen appeared to not know what was going on and in the weeks since then it’s become apparent he not only didn’t know what he was doing his customer service skills are non-​existant. Everything has taken an exorbitant amount of time to get done because he forgot to ask for information or have forms signed. Finance manager was incredibly patronizing, misleading and wouldn’t accept no for an answer until the 3^rd or 4^th refusal, all of this at nearly 9pm at night when we had an infant and were just trying to get out of there. I will never return!!!

Sold me a vehicle that 5 months later the motor died in a snow storm in the middle of nowhere. Come to find out the motor is completely shot. When I asked them to reconcile the situation I had to call in 8 times and leave 4 voicemails that were not returned and still nothing reasonable was done in the end when I finally did talk to some managers and they said they would ‘call me back’ which never happened. Would not recommend this place, even to my mortal enemy!
Terrible place and people!

Wonderful customer service in the parts department!!! They took an interest in my parts request.
They looked up the part number told me the price and ordered it on the spot.
I left the parts department feeling good about my purchase!
If I need parts, I now know were to come.
The sad part is I live down the street from Ed Bozarth. Read my review on them.

We went to look for a car for my son they actually were very helpful and friendly he ended up getting the car he wanted he was very happy with the service he was provided they made it very easy to cosign for him

I wouldn’t give them one star. I had my truck posted online for sale. Melissa contacted me about purchasing it. When we first talked I told her I would not sell for anything less than 40k (trade is value is 43k give or take), she understood that.
Fast forward two weeks, she calls and again and says to bring it down and assures we can work something out. I specifically told her any offer less than 40k, we are just wasting each others time. She agreed that it would be. So I bring it down there, keep in mind I also told her numerous times that I live in Broomfield which is over 30 mins away. THEY OFFER 35K. I was so pissed my time was wasted. Fast forward 2 week later, I sold my truck to someone else for 40+k.
Very poor business ethics.

I left a horrible review before but since then all the corrections are made and they did a great job thank you. I will be back.

John Elway gave me a good deal on my new truck and gave me a good trade in value for my old truck. Pleasant to deal with.

We came in on a reconnaissance mission for a test-​drive and some information.
Our salesperson was very nice. He treated us to some coffee and put us right behind the wheel of the car we came to see. While super nice, low-​key, and friendly, he was not very knowledgeable. Apparently he’s new and hasn’t finished all his training and certifications yet, so he couldn’t answer most of our questions. I wish they had sent someone who knew more to tag along during our test-​drive, just so we wouldn’t have had to wait until arriving back at the dealership in order to have our questions answered.
The staff here were very helpful to discuss with us lots of options for trade-​in and financing, which is exactly the information we needed for planning the next few months of saving more money for a down payment. They ran a credit report, explained all the numbers thoroughly, and talked with us for over an hour. They definitely tried to close the sale immediately, but once they realized we were just shopping today they stopped pressuring us to buy, which I appreciated.
We weren’t ready to buy today, but we had a good experience and, after shopping around some more, we’ll probably be back to explore buying a Chevy later this year.