Extra Space Storage

This is a clean, safe, updated facility. Space of units and cost are comparative to other local facilities. Staff are friendly, helpful and great folks to work with. There are plenty of working dollys. There is insurance, as we know is a requirement and if it something happens, we would be very happy to have it. No complaints, would I like it to be a little cheaper? Yes, is that realistic, probably not. I would recommend this facility.

They are excellent! The facility is immaculate and the staff is very helpful. I highly recommend.

This place is great! I’ve had my storage unit for over 4 years and I can honestly say that I haven’t had any problems.
Nelson and Lily are always very courteous and they go out of their way to help you in any way. It’s a pleasure. The place is always
clean and well lit. I feel safe if I have to stop by and get something. They are located in a nice area of Englewood, next to a pizza place
and across the street from an ice cream store. I highly recommend Extra Space Storage in Englewood, NJ.

The facility feels safe (most of the times, see below) and location is right off the highway, but I’ve got a few issues with them.
Pros:
1) They have dollys that work
2) Location is nice
Cons
1) Hidden Fees: you’re forced to get insurance for the unit, so make sure you budget that in your expenses. Also there are initial fees you have to pay too. I was promised $ 180, but on the first month I had to pay close to $ 240
2) There was a black out in the area during the time of my visit. So they left the front gate, back gate, and doors to the facilities wide open. While I understand they did it so people can still access the building, it didn’t stop anyone from going in w/​lock cutters. Also, no back up generators meant that the storage units were pitch black.
3) If you leave early, don’t expect to get pro rated return. I left half way through and they refused to reimburse me because I didn’t tell them in advance. What kind of garbage is that?
4) Rate Hike: Your promised rate is only good for 5 months. Then you can expect a 7−10% increase (and who knows how long that’s good for). I was promised a rate at 180, which became 199 because of insurance and on my last month (6^th month) was raised to 207.
5) Make sure you bring your own lock when you reserve, otherwise it’ll cost you another $ 10.
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edit, i contacted Extra Space Storage and they reversed the rule and will be sending me a check for a pro rated refund. will update upon receiving or not.