Cowboy Moving & Storage

We used Cowboy Moving and Storage for a move in July of 2015. When I called for an estimate I felt that Cowboy would offer me the best for my money because we needed to place our household goods in storage for a month thus included two moves. I liked both the estimate and the idea that my goods would never leave the truck so we chose to go with them. The day of the move, they showed up in an old produce truck that had been spray painted over the name. Not a big deal, but looked somewhat lame when they delivered our items to our new home. You only get one chance to make a first impression. Not only was the estimate off by around $ 400.00 but the movers informed us that they «expected» a tip and that anything less than 20% meant that they did not do a good job. Keep in mind the charge for one move into storage AND one month rent was $ 1,800.00 which meant a tip of $ 360.00. There were four men… so what… do we tip each one 20% or a total of 20% for all four. It was awkward to say the least, plus we did not have $ 360.00 laying around… no where on the invoice was there a place to add a tip. My husband made a trip to the ATM to get cash for a tip. Then we had to also tip when they delivered our items a month later to our new home. The total cost was over $ 1,000.00 more than the estimate. I would not use them again.

These men were ultimately the best. They moved large dressers, good furniture, and fine antiques without a scratch. We downsized from a house to a townhouse with two flights of stairs. Ask for the 3 Johns, all worked hard and efficiently, with a great attitude! Thanks Cowboys! Storage for a few days was reasonable and on a brand new 45 ft trailer. And no other load was sharing it.

Cowboy Moving and Storage was the worst moving company I’ve ever used. I’ve moved several times in the past 4 years and Cowboy’s was not my first experience, but they were the worst. A crew of 3 took 12.5 hours to move intercity. They broke furniture, dented others, didn’t unwrap over-​wrapped pieces, had to have them come back and filed a claim. I would never, ever, ever use them again. You shouldn’t either.

Yikes! I called to get an estimate for a move in July. I think the individual answering the phone was having a really bad day. She sighed when I asked about moving just large items and angrily asked the same question again. This may have been just a bad day for this employee, but it was a clear sign for me not to go in this direction.

One of the movers was hungover. They took 4 hours to pack a one bedroom apartment that was already boxed and shrink wrapped prior to their arrival. Plus, they packed my studio piano in the middle of the truck (instead of against the wall and strapped down) and used boxes under the key board section to prop it up. (Which crushed the boxes and damaged the piano.
This company suck ass…

Hired Cowboy Movers for a move from Denver to Pueblo. They scratched and dinged many pieces of my furniture, including destroying the pole for my patio table by hammering the pole and flattening it out so that the umbrella no longer fits into the pole! They obviously didn’t use the correct amount of pads to protect everything, and had everything piled on top of each other.
Would never, ever use them again!

I am updating my review because I was contacted by the president of Cowboy Moving & Storage, Inc. In a world of poor customer service and complete denial, it was refreshing and surprising to receive a letter.
I won’t disclose all details but I will note that he offered to have my picture frame and china cabinet repaired by one of their technicians, is looking for the person with whom I spoke on the phone when I tried to file a complaint, and appeared to take my review very seriously and very much to heart.
For these reasons, I am averaging out the review. The original review will remain below unedited.
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I will never use Cowboy Moving & Storage again. My move would have been faster if I had moved everything by myself using nothing but donkeys and twine.
I suppose I am not your typical dissatisfied customer. I have used Cowboy Moving & Storage for three moves in the Denver metro area and used a storage unit with them for approximately three years. The first two moves my onsite supervisor was John. Now John may be loquacious but John gets things done quickly and correctly. He moved an entire 800 square foot apartment into a second story apartment from Littleton to Denver in less than 2.5 hours. Not one thing was broken.
This most recent move was awful. It took the same two man team, with a different supervisor (Kevin) 8.5 hours to move me from Cheesman Park to Wash Park. Are you kidding me?! I had prepackaged everything. I mean everything. They literally had to pack nothing.
Now this is why it took 8.5 hours to move me 30 blocks:
1) Kevin sat around in the back of the truck not working while the other worker, Dread, was forced to move all of my furniture and boxes by himself. For every load Kevin made, Dread made ten.
2) Kevin took multiple smoke breaks. When he was supposed to be arranging the back of the moving van.
3) Kevin spent five out of every 15 minutes complaining about how tired he was and drinking water out of my faucet. No, he didn’t clean up the water that was all over my counters afterwards.
4) After they removed all my items from my apartment, I swept and mopped the entire thing. I then loaded all of my plants and cleaning supplies into my vehicle. I still managed to leave before the moving van.
5) Kevin decided to take his lunch break and charge me for his time.
Now here are some other points:
1) Kevin stunk so badly when he arrived that I could smell him, no joke, for at least five minutes after he left my apartment or my house.
2) Kevin broke a picture frame and a door on my china cabinet. I never received any type of refund from Cowboy Moving & Storage.
3) When I called to complain about the length of time the move required, the lack of work from Kevin, and the fact that I had to pay nearly $ 900 for the move, I was given the «Oh well filing a complaint is a lot of paper work and time for us».
Cowboy Moving & Storage, treating your customer base poorly has lost you another customer.

Used Cowboy Moving to move mom across town. They were reliable, polite and VERY hard working. We went form a house to a town home and the move in had a lot of trips to the basement. The movers easily took 40+ trips each to the basement and did each one with a smile. We did not have anything broken that was not a fault of our packing. We even had a glass coffee table that is very heavy, they packed it and it arrived in one piece, unscratched. The move came in well below what they quoted us (We had moved a lot of stuff to the garage), and they only charged us for the hours they worked.
One last plus for Cowboy, if you have to store your stuff for a few nights their rates are the best. Other companies told me they would unload our stuff into a storage unit and then load it back up for the move in. This was of course charged time and did not seem to be the a very good option in our case. This was especially important to us as after we reserved the move, we were delayed yet another day moving in, and it only cost us $ 30 more.
Movers seem to be a mixed bag and everyone has their own experience. Ours was great and I would recommend Cowboy and especially Darrel, Dominick, Jessie and KB.

I interviewed a total of five moving companies before I decided on Cowboy Moving & Storage. From the first phone call with Stacie at the helm, holding down the fort; to the last hand shake from John Trejo (Senior Mover), I was more than pleased with the results.
They handled my stuff like it was their own. The move took exactly the time they quoted me over the phone. I never met any of them face to face until moving day and when all was said and done, there were no hidden costs. Yippeee!
I will be moving again in six months and will forever shout it from the roof tops how wonderful this company is. I will be calling them again to move me when duty calls.
Delighted in Denver

Where to start? Whether arriving 20 minutes late and then standing around for an hour, my first impression of this moving team was dismal. None of them spoke English which made giving directions difficult and they were moving at a snail’s pace. Unfortunately I wasn’t shocked to discover that my couch was ripped, pictures were damaged, our weed whacker mysteriously is still missing despite FIVE calls to the office which have all been ignored.
You’d be better off hiring random people off of the street to move you. Not only would their price not be bloated, but I’m sure they’d do a better job by 900%.

Too slow, I had a three person move team and one guy stood around the whole day, truly worthless, he maybe moved two boxes.
They did wrap stuff and nothing was damaged but I moved the same house about 3 years ago with two people and it took half of the time, these guys are paid hourly and it showed.
They do donate part of the proceeds to an animal rescue which is cool and why we chose them but were higher priced than all other companies I checked anyhow

Hello Unilocalers. I’m afraid I haven’t been living up to my ‘elite’ status lately. But this is because I’ve just moved.
The question: Is hiring movers worth it? Of course, all of my friends thought so, but I have a feeling they were biased by the fact that they would be the alternative. People I know who hired movers in the past literally all said it’s «totally worth it». Not kidding… they all used the word totally.
It was wonderful to have it all done in just a couple of hours with no effort on my part. I can’t compare them to other movers, which makes this rating harder than say a restaurant. I can say they worked hard and the actual price came in within $ 25 of the quote. Of course, as a man, I have to think that I could have mustered other men and done the same job in the same time and saved myself a few dollars or they will revoke my man card.
Was it worth it? I would say yes, but I wouldn’t go so far as to say it was totally worth it.

These guys know how to work and how to stay chill while doing it. They were able to basically manipulate a huge round ball (our couch) into a square hole (narrow doorway that had to have the door taken off and the banister for the stairs). Same narrow small entry way with a 20 count stairway with a big screen and still no cuss words.
Down at the receiving side they listened to where things needed to be placed. At the same time I had contractors finishing a job. the moving truck was blocking the driveway, making it sort of difficult to leave the property if you don’t have the ability to teletrasnport (or whatever the star trek verbiage is) Without hesitation they packed up the ramps and pivoted the truck into the middle of the street so my by the hour peeps could get out of dodge.
Will use these guys again in 5 – 7 yrs. Only bad part: they charge by the hour, not per mile or by the amount of square footage. Get them stuck in rush hour and you are so totally screwed.