Al’s Formal Wear

Very good competitive price packages for formal wear to rent (prom, winter dance, homecoming dance); good service.

Went to Al’s to get some measurements. The original tailor I had gone to did lets just say a sub par job and got everything wrong. Went here looking for some last minute help. The store manager Jamandrea «J» helped me out no questions asked. Got the measurements in and was able to get the tux in time for my buddies wedding. Even though I wasn’t using Al’s for the rental he was still very helpful and friendly.

First I was told I could pick up the tuxes for my wedding on the Wednesday before, no mention was given that they wouldn’t be available until after a certain time in the afternoon so when I called Wednesday morning to make sure they would be available I got nothing but attitude from whomever I spoke to. She said they were there but that they were in boxes and she wouldn’t be able to locate my tuxes until they started opening the boxes, to which my response was well shouldn’t they start opening the boxes??? Then when we got them home and tried on they were very wrinkled. I mean so wrinkled I had to steam most of the pieces because they weren’t even close to acceptable for a wedding, or any other event for that matter. I was, and am, very disappointed with the service my wedding party received from this location and the amount of work that went into the tuxes that should not have been necessary. When you pick up a tux or a suit you expect it to be ready to wear and these were not and that was totally unacceptable. Once I got them all fixed up they looked great but after the attitude I received from the employees and the headache and extra time put into them after pick up I would NEVER suggest this as a place for anyone to rent tuxes from.

Wow, I’ve never have such poor customer service at any establishment — ever!
We ordered our men’s outfits here for our recent wedding, which were set to come in on the Tuesday we left town for our wedding. When Tuesday came, my then fiancé called to let them know we would be in around 12 to pick them up. He talked to Kat, who told him that there is no way that the order would be in (although we had quadruple confirmed this before). He politely told her that this had been confirmed multiple times and that it was our last day in town. She became really aggressive and rude, then eventually said «Fine, whatever — come in at 3». She then hung up with him, turned around and called me five minutes later (as if I had no idea about the conversation) to tell me that we could pick up the suits by Thursday or Friday (long after we were already scheduled to be out of town). I insisted we were supposed to pick it up that day, and she again became argumentative. Finally, she actually double-​checked and they were indeed set to arrive that afternoon, although there was clearly no sign of an impending apology.
My brother later went in to try on his suit and there was a large oil stain in the the crotch of the pants. He pointed this out to this Kat and she immediately insisted the stain wasn’t there before he put them on. She then proceeded to actually accuse him of peeing his pants!!! Seriously — because all men try on suits then wet themselves!!! Unreal!!!
For our out of town guys that needed suits, my fiancé picked up their suits up for them and took them to Salida, where we were getting married. My father’s suit was a solid 5 sizes too big — and it was too late to get a replacement suit. He ended up having to roll the pants multiple times just to keep from tripping on them. Both of the ring bearers received the completely wrong vest — so their vest wasn’t even wearable. Three people confirmed prior to this that their vests would have backs on them since they weren’t wearing jackets. When they arrived, there were no backs on either of the vests — so there went $ 80 in a kids rental that wasn’t even usable.
To top this all off, when my mom returned the outfits, she tried to politely tell Kat about my father’s suit being the wrong size. She said that it’s his own fault and that he should have made a trip to Denver double check that it was the right size. My father is from Kansas! His measurements were correct, but the size they sent was wrong. Again, no apologies, but instead she instantly became argumentative and rude, actually going as far as to yell at my mom in the store and suggest they «take this outside». My mom is a quiet and kind lady who walks with a cane and who I’ve never seen in an argument with anyone in public. She does however expect to be heard, which was clearly not going to happen. For her to be so upset after her interaction in this store is a bit outrageous.
5 out of the 7 people from our party that had interactions with this store had notably negative experiences — and all this lady named Kat. I’m not sure if she is a manager, or why complaints don’t seem to go any further than her, but it’s unfortunate for the other salespeople there who largely seem to be quite helpful and courteous. Unfortunately, the majority of our interactions were with this one woman who was successful is making this the single worst customer service experience that I have ever had.

It was an alright place. The tuxes we got for the wedding weren’t very well fitted but the prices weren’t bad and all the pieces and parts were there so we couldn’t complain.

Great experience here. There was no problem getting my son’s all white suit and shoes, in his size, for prom. The staff was great and efficient and the return process is simple.

After searching for weeks for the right attire for the men at our wedding, we stopped into Al’s Formal Wear – used to be Mr. Neats. Ted and Brett helped us determine that purchasing black suits for our guys would be MORE affordable than renting. PLUS the guys can then wear their own black shoes and we’ll buy ties for them.
They took what was a headache and made it an incredibly smooth process. They sized up my fiancé in 30 seconds and had him in a gorgeous three-​button black micro-​fiber suit in minutes.
Now if we can just get the groomsmen to get measurements, this part of the planning can have a giant «check» by it.