LG Electronics

SURPRISED. WOW. NEVER EXPECTED SUCH POOR SUPPORT FROM A COMPANY LIKE LG. This was my first attempt to purchase an LG Product and what an experience. Purchase the refrigerator Model LTNC11121V with the understanding that the doors were reversible. The item was on backorder for one month; consequently, I was looking at reviews on the unit and I noticed that one customer mentioned that the doors were not reversible. Then I saw another review where another customer said that the doors were reversible. I then emailed both Home depot, from where I purchased the unit, and I also emailed LG and I received answers of both yes and know that the door was reversible. LG stated on their website that the doors were reversible? I made a total of four phone called to LG, the (201) NJ number and the (800) Philippines location which has take at least six plus phone hours and was transferred and sent to a number of ghost supervisors. Not once did I get upset nor did I raise my voice because there is no need. I spoke with Shawn in the Philippines and he said that his supervisor Sheri declined to speak with me because all of the info is on the LG website. Baffling… Asked if they had a U.S. number and they said no. Then did and internet search and found the NJ number and was blind transferred when I requested a supervisor. Finally, August answered the phone and told me that the refrigerator door was not reversible; however, I did point out to her that it was listed as reversible on the LG site. She got me to a supervisor named Maryann I believe. Maryann said she would get to the bottom of this and I was put on hold and waited for 30 minutes and she never came back to the phone.
I DO NOT NEED TO SPEAK ANYTHING BAD ABOUT LG. Their customer service speaks says it all. The product will beck returned/​canceled.
I appreciate LG letting me know that they do not want people to purchase their products. Taos was first attempt to purchase an LG product and most likely it will be my last.

I would NEVER, EVER buy another LG product as long as I am alive. I will be sure, if my friends or family ever ask, to let them know NOT to buy an LG product.
I traded in my LG G4 (it was looping through the start up screen but I didn’t realize it was a manufacturer defect, I thought it was due to old age) for a LG-​V10 in November of 2015. Now, seven months later, it starter to loop through the boot up; it only makes it to the LG Welcome screen. I sent it to LG thinking they were going to fix THEIR defect, but NOPE, they don’t! I was advised that since there was a tiny crack in the screen the warranty was void.
Yes, there was a tiny crack in the screen and had the little crack on the screen caused the looping, then fine, I would drop it, but this is a KNOWN defect to consumers and LG alike. There are numerous articles, posts, comments, and videos on this.
LG is asking me to pay up to $ 165 to fix it. To fix a defect in their software. When questioned, they told me that this is to fix the screen. The screen that I didn’t even ask them to fix. I don’t need them to fix the screen, just their defect!
I am appalled at their lack of concern for their PAYING customers! I spoke to four people on the phone and all they did was read from a script. I need to speak to someone who cares about their paying customers. I have emailed, wrote them messages on Facebook, wrote comments on their profile on Facebook, sent tweets to them, an Instagram message, and I have even sent them a Snapchat (crazy, I know, but when you ignore your customers, they start to get creative in ways to contact you).
LG’s customer service (or lack thereof) is appalling, their phones are horribly made (and just an expensive paper weights), and the warranty is a serious joke!
If you’re ever in the market for a new phone and find yourself going back and forth between an LG phone and a rock, get the rock!
One star because I can’t give none.
— Natalie

Purchased an LG television back in January after I moved into a new place. Fast forward to March and I go to turn the TV on and it has a green line down the side and then the thing just flashes the LG logo for a few seconds and turns itself off. I tried to return the TV to the reseller, Georgia A/​V, and they denied the return stating that it was outside of the return policy and that I had to go thru the manufacturer for warranty repair. I reached out to LG and they explained that my TV came with «VIP» customer care (since it’s a flag ship OLED/​4K I’m assuming) and they told me they would dispatch a technician out to my place and about two days later I got a call setting everything up. After the technician came, he replaced the board in the TV and it still wouldn’t turn on. He told me he would try to get the TV replaced because the parts for it were all backordered but I wouldn’t hear back from here for about a week or so and he would call and explain that he would like to try replacing the panel (not the TV, just the screen itself). I told him I just want a working TV because I was still paying on it and I couldn’t use it. He came out about a week or two later and brought a new panel, installed it and left. After he left I started wiping down the screen only to discover it had these deep, long scratches on it, like a cat had sharpened its nails on it. And to top it off, the TV would randomly turn itself on, so I had to leave it unplugged. Fast forward to MAY (almost June) and LG is still talking about replacing this TV. I’m starting to think this is how people get screwed over on their warranties, LG just stalls and gives excuse after excuse until before you know it, its been a year. Sadly, if this is the «VIP» treatment, I don’t want to see the non-​VIP treatment.

Our refrigerator which cost $ 2,300 stopped working on Feb. 1^st. A call to the number in the manual connected me to a call center somewhere in the world to a person that did not understand English. They referred me to an LG authorized repair service. After 2 weeks and 3 visits and $ 372.00, the refrigerator is still not working!!! They told me that I need to get an LG factory technician.
I called LG who the told me that I must purchase a 60 day extended warranty for $ 253,29. They set up an appointment a week later with another LG AUTHORIZED repair service. On the day of the appointment we called the service only to be told tat he was too busy and that LG did not send him the parts which he needed to do the repair.
I called the LG number again who made an appointment with another service.
It is now 3 weeks and they are still waiting for the parts!!!
To be continued…
I thought Comcast and AT&T were bad!!! LG wins the booby prize.

I have one of LG plasma TV from back in 2010 and it’s still working no problem today. while it wasn’t the best TV out there nor is it good in broad daylight (because of technology back then), it does what I need it to do and for that, I’m happy.
and recently, I got one of their phone to replace my Sony xperia and all I can say is damn, probably the best 2015 phone with its crazy camera that literally blew everyone out of the water in low light setting. the phone does look and feel extremely fragile and it is quite light. putting it in a case is highly recommended otherwise expect some accident to happen.
i have not had to deal with customer service or anything so far *knocks on wood*

I bought a dryer for my new home. I needed an electric dryer as my building does not allow gas anything in the building. Power source in the product description for a dryer read «gas/​electric.» Wanting clarification on what exactly this meant, I called customer service. The rep told me this meant I can use gas OR electricity to power the machine. Just to be sure I called back to speak to another rep (I’m a little anal like that). And sure enough was told the same thing: the machine is compatible with gas OR electricity. I had this delivered to my new home that was under renovation. A week later when the house was ready to install the dryer we found that the machine is NOT compatible with just electricity and is powered by gas AND electricity.
When calling LG customer support for an exchange I was told they couldn’t make the exchange. I told them the purchase was based off their false confirmation on the power source. They still blamed me for the purchase and refused to take this back so now I’m left with a dryer I cannot use.
Here’s what I want to say to LG: If your customer service dept lacks product knowledge and made a mistake in misguiding a customer to purchase something they cannot use, it’s only right to take it back and correct the situation. Take responsibility for your mistakes. You me lack of service is disgusting and you can be sure I WILL NOT BE USING YOUR product in the future.

I spent ONE YEAR trying to get LG customer service to replace a washer that did not clean clothes. It completely failed to remove any stains from laundry regardless of the wash cycle or detergent used.
It took several phone calls to LG before they finally sent a technician. The technician examined the machine and, without performing any test wash, concluded that it is working as designed. Still, laundry was coming out of the wash looking the same as it did going in.
I continued calling LG and they ended up sending technicians several more times. They blamed the lack of cleaning on every possible excuse but the machine itself. A few of my favorites:
— Too much soap is being used, need to use less than stated in the manual
— Machine is too far away from the water heater (it is only a few feet away)
— The government does not allow machines to use enough water for proper cleaning
— I have «hard water» (not true and never had a problem with my old machine)
The last technician who came actually did acknowledge a performance issue with this model. But he could do nothing about it and blamed LG customer service for not offering a replacement.
I was eventually able to get the retailer to replace the machine after wrangling with the store manager, Better Business Bureau, Illinois Attorney General and retailer’s corporate office. The replacement that I chose is a Whirlpool WTW4815EW. It gets laundry clean and I have had no issues so far.
As for LG, I will never again buy another one of their products.

We bought an LG refrigerator 5 years ago. It’s dead now. Two repair people came/​saw and declined to service. They recommended I contact the factory because the parts it needs are still under warranty. Many phone calls later I am pushed into buying an extended warranty for a full year. I’m reluctant, but it seems like it’s not too bad since my current repair will be covered by it and they estimated my service call was going to be close to $ 300. I bought it with the assurance they would have someone out quickly. Quickly is now one week from now. And I really don’t have the best hopes I’ll get my refrigerator repaired then. I should have just bought a new one – not an LG – but I feel stuck now. Would not ever buy again. And would not do an extended warranty again. (Although up until this point I actually loved the refrigerator.)

I have long been a big fan of the LG bluetooth headset and had my HBS-​730 headset for a number of years before the battery died. I purchased the HBS-​750 as a replacement. WHAT A DISAPPOINTMENT! They continuously fail to advance songs, say they are out of range when they are next to my phone and often wont stop vibrating for no apparent reason. I feel ripped off. I have had these for just 2 months, have unpaired and repaired the set with my phone to no avail. I would discourage anyone from buying these.

I warn anyone who purchase LG front loader washer and dryers. I purchased mine at the total price of 1600 in 2007. My household consists of two mature adults, and I prefer line dry on most of my clothing. Basically we dried sheets and towels. The washer motor had to be totally rebuilt just two days outside of the factory warranty. The dryer had to have a heating element replaced every year. i will note LG honored my warranty on the washer motor after I had to go to the top of the company. Last week when my dryer failed again, I was told there are no LG repair people in my area, other than a man that charges double than the normal repair jobs. Nevertheless this is worth mentioning to anyone else who is considering this type of large purchase. Today my LGs will be junked and I have a new set of Samsungs on their way. Hoping for better results this time.

LG USA ACCUSED OF FALSE ADVERTISING. Customer bought LG front load washer and matching dryer. The LG website stated that both came with a Neverust stainless steel drum but customer received a dryer with an aluminized alloy steel drum (painted magnetic gray surface not shiny non-​magnetic stainless steel).Supervisors at Executive Support Team USA have shown callous disregard for this customer who simply wants what the LG website said he was going to get. LG USA HAS THE WORST CUSTOMER SERVICE IN THE HISTORY OF THE WORLD! Watch on Youtube

If I could give this company a zero stars, I would. Their products are substandard. Their Executive Services Team out of Alabama is the worst… they would rather protect themselves than help a customer. When I asked for an additional phone number to escalate my problems, they said no. When I asked for an address to write to a higher up, they said no. Are you kidding me? There was no one there who was interested in talking off script or in what we were going through with their product. I was talked over, though I did a bit of that myself. Overall, poor, poor, poor! LG, life is not good with one of your products. Phone is terrible and so is your refrigerator. Of course, blame the angry customer for the problems. That will solve all your woes. I would not recommend this company or their products to anyone. They have much to learn about everything. One highlight, the overseas service team was very pleasant to speak to and even though it was clear that English was not their first language, they understood everything I said perfectly. It was the Alabama crew that struggle with listening and communicating. Too bad. Never again will we buy from your company.

My parents purchased all new LG Appliances from Best Buy. Best Buy installed the microwave on December 1^st, 2014. The microwave is not performing correctly, and LG has denied their claim, and has refused to honor the warranty. I am ashamed that they have their offices in my home town. They are not reputable, and they have been abusive to my parents. Over a microwave!!! They should be ashamed of themselves. They need to read the book Who Moved My Cheese, and know they need to change with the times, and customer service is of utmost importance, and social media can hurt their business.

Their LG G Pad 7.0 is overrated. It is nothing compared to my home computer and too big to fit in my pocket. It is the worst of both worlds. I contacted the company about getting a case with a strap and they were not helpful.

Take heed of all these reviews! I am now a believer that these are not just unreasonable people crying their lives. Look at my other Unilocal reviews; I think I am pretty fair and even-​handed, with mostly good reviews when deserved. So having said that, let me tell you that my experience leads me to believe that LG does not stand behind it products. We bought a new LG refrigerator for $ 2000; within hours of delivery we noticed the seal on the top of the door was defective (maybe b/​c the door was out of align?) — the door wasn’t sealing shut. Then the nightmare of getting someone to help us fix this begins… many calls later and the LG tech finally comes, and he says to me the refrigerator is defective and needs to be repaired at factory (i.e. replaced). He cannot fix it and so HE NOTES that it is «impossible» to repair on the work order, and then I wait for three days to hear back from LG (longer than it took me to buy, order and have the refrigerator delivered). Finally LG responds (not to us but to the store where we bought it) by saying too bad, they aren’t going to do anything. Too bad? They aren’t going to do anything for a refrigerator that we have had less than two weeks, that went bad within hours of installation — no way! That kind of customer service doesn’t exist in legit companies these days, does it?
Fortunately we bought it at Home Depot, and Home Depot stepped in and replaced the refrigerator with a GE. Thank you Home Depot! Perhaps LG is living on its rep (because we definitely saw good reviews and thought LG was a quality company with quality products). We were wrong. We will NEVER buy another LG product!

Not that it matters, but my name is John Anthony.
I just spent the last 1.4 hours on hold about a tablet I got less than 2 years ago only to hear «There’s nothing we are willing to do!» I didn’t know company’s still did that! The poor customer service was so offensively bad I felt the need to point out that: (1) On this site —
— LG has 768 NEGATIVE COMMENTS out of 801 Total Comments. That’s 95.88%. Totally unacceptable.
Anyway, long story short I just sent out an email telling everyone to toss their tablets. I’d rather buy all new tablets for the team then accept being treated like that by any company. Word to the wise, brand loyalty is hard to come by. Sometimes the little things can do a lot!
Cheers,
John Anthony

My husband bought an LG refrigerator 3 years ago. It has broken down twice now.
None of the reputable appliance repair companies in my area will go near an LG appliance– they are difficult to diagnose, difficult to repair. LG customer service is very unhelpful. I found out there was a bulletin on the refrigerator which means that the $ 300.00 worth of parts would be covered by an extended warranty. Although my serial number indicates that the product was purchased in 2011, they want to see my receipt to show that I bought it after 2010. The rep told me it will take 3 – 5 days for upper management to review my receipt. I will be living out of a cooler for that time.
I will never buy anything LG again, no matter how cheap it is!

After dealing with the likes of Vizio, LG seems like a godsend. Got my TVs straight out of the warehouse I guess, delivered, un packaged and ready to rock for our office conference rooms. Plug in HDMI to video source. Boom. Done. Not the greatest tvsout there but for the price and what they need to do, it’s good enough

We bought the LG 42LD450 tv just a little over 2 years ago. Last week it started turning on and off by itself. I called LG to see if we could get an extended warranty to see if they could cover repair costs (parts or parts and labor)…I have called 3 different times to check up on the status of the request and each time I have received a different answer which always end in «We will contact you tomorrow with an answer».
I will never buy another LG product again. Never mind electronics… LG should be sponsoring Annie on Broadway since their favorite answer seems to be «Tomorrow».
Next time I am buying a SONY.

Tried to get a question answered about an LG TV. The answer was usless and the reply to them about the service didn’t work. This is service at its worst.