Englewood Cliffs Cadillac

Most likely it was my last time to bring my car to do service here.
I made an appointment ahead to service my car in this dealership. I dropped my car on time (before 8am) and was waiting for the rep to call me for the update as he promised. But I didn’t rec’d the call, then I called them at 11am to get a update. He told me the car should be ready by 4:30pm, but when I got there I waited for another 35 min. It is a 3 years old car, doing regular maintenance and replacing tires. How can it takes 9 hours! when I complaint to the rep, he did not even get eyes contact with me, he just told me there is a lot of work need to be done. I just don’t feel they appreciate my business and care their customers. I had several other brands of car （Toyota, Honda, Nissan, and Ford) before this Cadillac, the service from those economical car dealerships are much better than the Englewood Cadillac while I only spent half of the money for similar service.

Had a very pleasant experience with this dealership.
Specially Thomas from service he’s a real professional and treats every customer with respect and tries to do the best he can. I would go back to him anytime I have an issue. This place is what a real dealership looks like!

The first time my spouse and I went to this dealer it was closed.
That’s not the issue. Several of the cars were UNLOCKED!
One of them even had the key in it!
This left them vulnerable to a plethora of wrong doings, some which could end up unknown to a buyer.
Obviously this was ominous to us regarding the quality and efficiency of this dealer. I would not want to leave my car there for service and risk someone leaving it open… and with the key still in it!!!
The second time we went, Labor Day, we were TOTALLY ignored by the sales staff including a female salesperson who walked by us TWICE (making eye contact but no verbal greeting). We sat in at least 5 of the cars in the show room. NO ONE APPROACHED US
Though we were ignored, when a senior citizen guy came in, the sales staff quickly approached him and asked if he needed assistance.
We are middle aged gay men and we don’t fit the stereo types, not that it should matter.
The sales staff other than the woman, were African American, maybe not American, and Eastern European (Russian etc). I heard them all speaking in a foreign language.
Be the way, I was taught that speaking in a foreign tongue when you KNOW it’s obvious others cannot understand you is RUDE! It’s akin to whispering. BOTH ARE RUDE!
I grew up in a multi cultural, multi lingual family, so I am not addressing something of which I am not familiar.
Apparently they are prejudiced. Our experience there prompted us to suspect that.
At the risk of people taking the easy way out and labeling ME a bigot, I am being careful how I write this. What I will say is this.
If where you come from it is OK or legal to be and or act bigoted towards Gay people, that is one thing. Well here in New Jersey it is NOT! Leave your ignorance where you came from!!!
What appalls me is I have had too many experiences where, the very people who often scream «discrimination» at the slightest affront, are actually the ones guilty of truly being a bigot!
I don’t like, nor will I tolerate being treated differently because of my perceived color or alleged sexual orientation.
All people ARE indeed equal. Sadly, experiences during my 60 years of life has proven they are equally bigoted, prejudiced, and racist, no matter what the color, ethnic group or religion.
We will not be purchasing anything from this dealer.

Do not leave a deposit with this dealership…
To get it back you have to wait almost 2 weeks… You leave messages they say there going to call you back… No one calls back…
There Service Dept is great !! But there Sales Dept needs Help! Very misleading!

CORRECTION: SEE BELOW… Original review-​Our garage in Jersey City was flooded and concrete buckled in our luxury condo garage ($ 4,000,000 fix!). The lease was up on my Lexus and I did not want to lease another good car until we had our garage back. I bought a Scion FR-​S. Very fun. But not for my wife’s tush. On President’s Day (Valentine’s Day) I bought the V Sport. LOVE IT!!! THIS IS A MONSTER with power to thrill. Any time I want a rush, I just step a little on the gas. WHOOoosh.
Jaime Guzman very helpful and easy to deal with.
NEW REVIEW: This car and dealer have been a complete disappointment since I gave the 5 stars. The Cadillac has been in the body shop for over one month with no sign of repair. I drove over a large stone (poor visibility down front from driver side) in a parking lot driving at about 1 mph and it took out the bumper, radiator and hoses. Apparently, GM is not producing the pipe that is needed. Not producing?! For a new car?!!
Jaimie Guzman and Englewood Cadillac do not return calls and are not getting involved to help. I want out of this lease in the worst way and now must deal with GM (or a lawyer!)

I guess the reviews do make a difference! After I wrote my intial review dealer caught wind of it and gave me a call. They wanted to «make it right», nice gesture on their part but wasn’t really sure what they could possibly offer to make me happy or as they would say make me completely satisfied so got a few dealer extras to make up for it. So at the end of the day it was cool of them to go over what happend intially and if there was any miscommunication on either ends. Good job Cadillac of Englewood Cliffs in ensuring a good experience for your customers, you get a thumbs up from me. Who knows maybe next go round you’ll get two.

Owned by former NY Giants Jessie Armstead and Antonio Pierce, this Cadillac is top notch just like one would expect. Bought my latest car here, and everyone was helpful. Jerome was my salesman and Jose took care of me in the service department. The waiting rooms for both the service area and the sales department are adorned with NFL memorabilia such as game used jerseys, helmets, and photos, along with autographs of ex and current Giants and even some of their NFC East rivals. The coffee maker is always working and the fridge is fully stocked with Poland spring water. Along with the comfy seating, it makes for a relaxing experience.