PetSmart

Never have what I need in stock. My dog is experiencing acid reflux, so I called to see if they had the medicine they sell online in the store. NOPE. They don’t have any acid reflux medicine for animals in stock. Why would I ever shop there???

Quick stop in to pick up a leash for pups since hers is sitting at home on the counter. Prices are competitive. Service is friendly & helpful. Store is very clean. I would stop in again if in the area.

This review is for the grooming service at the Pet smart Enfield location. Un reliable, unprofessional service. Find another groomer– there are several in the area.
I took my dog for grooming after personally checking with the grooming saloon and making an appointment, since he is recovering from a spine surgery and needs some extra care. The girl who was there said that would be fine and explained to me that two of the groomers would do his grooming together since he might need to be held at his hind legs. I went there once more and confirmed all this, and finally got him for the appointment and the groomer who is there tells me — «oh we won’t be able to do his grooming, sorry». Why– because he has difficulty with his hind leg strength. Well that’s why I checked with them beforehand, twice.
Then another (senior !!!) guy comes to talk to me and He is not even ashamed to say– «the person who talked to you probably did not understand what you said «.Really? What part of «had spine surgery» and «Has difficulty standing «is so difficult for anyone with bare minimum common sense to understand? If these guys had said at the beginning «We don’t have the expertise», I would have been fine with it. But, they promised me they do and made an appointment and when time comes, tells me so shamelessly. «Sorry we can’t do it» and turns me away. I had such difficulty arranging a baby sitter, getting time off work etc to take my dog for this appointment, all ended up getting wasted.
Please have some respect for the thing called «Customers». They are the people who are keeping you in business. Poor show Petsmart !!!

While we prefer to spend our money at local pet stores, Pet Smart is miles ahead of Petco. Always clean. Always well stocked. Always not smelly. Three things that have historically been an issue at Petco, at least since I’ve been going there.