LensCrafters

I had an eye exam because my prescription was 10 years old. The on-​site doctor was very good with cool hi-​tech equipment. I got my glasses an hour later and they were fine. Still fine a month later. I spent about 135 dollars out the door.
I convinced my wife to go there and she got 3 pairs of glasses but one was made wrong. 10 days later she got the glasses fixed but was still not 100-​percent satisfied. She spent about 800 dollars.
The process of dealing with the bad pair of glasses was not very pleasant. Their basic attitude starts with «we don’t know who you are or what the problem is» and then moves on to «I don’t see any record of this in the computer» to «we can’t let you pick up a lens from another store» to «that guy is not here today» and eventually a hard-​fought resolution.
You need to camp out in their office if you want things to move forward.

Although the Doctors office is on top of things, the service I received while getting the measurements for my glasses was slow and they seemed to not know what they were doing. I will say in past visits they were much more helpful. It could have just been the staff on this particular day.

I keep seeing commercials about Lens Crafters one hour guarantee. This store does not guarantee glasses in an hour. BUYER BEWARE! Also, they did not extend their holiday hours. Which seems silly, since people are still shopping in the mall. There were quite a few people in the store when we left at 830. I am sure they are losing business.
My friend needed glasses right away. She had lost hers and was having problems driving. She is an incredible mom, working, shuttling her 3 kids from place to place.
She had a little spare time and since her daughter wanted to go to Macy’s, she decided to get her glasses. She was really excited about getting her glasses.
We all went in the store. The sales person who helped her name was Ray. He was not the quickest person. She was very patient with him. She told him she had left a discounted sales flyer at home. Could they honor it? She wasn’t sure the amount. Ray said no, they couldn’t. They did not have any extra. He was going back and forth between customers. We got there around 730 or 745.
I left and came back. I thought they would be making her glasses by then. NOPE! I have to give it to my friend. She was way more patient than I would have been. So she is talking to the guy and he tells her THEN that they can’t do her glasses tonight. She got there to late. HUH. She was asking and basically begging for her glasses to be done tonight. She does not go to the enfield mall often, if ever. So she really needed them tonight or she didn’t need. She cancel’s her order.
We find out during this incident that LensCrafters are liers. One of the other sales clerks tell us the machine shuts down at 730. Lie number one, the lab manager said he started to shut the machine down at 8. I ask him, it automatically shuts itself down at 730. Lie number two, he said YES IT SHUTS ITSELF DOWN. That was it.
Lie number three, when my friend ask for a discount because she forgot her’s at home ray said there wasn’t anything he could do. At the register she noticed a $ 50 off coupon. Nice Lenscrafter, very nice.
The only person who was any help was Michael. We were both quite upset. I know my friends schedule and its impossible for her to just hope on over to Enfield to get her glasses. It irritated me that Ray the sales person said to her she didn’t say she wanted it in an hour. Seems like slow Ray is now quite with the rebuttals. Very rude now, so is the other guy in the grey sweater’s vest. Who said he wasn’t comfortable giving me his name!!! What!!!
They are a but of Scrooges.
Since they were so misleading, my friend does not want to give her business to them again.