U.S. Bank

When I inquired IRA account information Matthew Nelson told me «why don’t you go to branch where you opened this account?» I was shocked all I needed was account info and where checks needed to be mailed !!! Wow wow I am not really sure what kinda day is he having or dealing with but it’s not the way customer service nor he should say something like that. Along with this branch manager was standing there with him. There is no way I am bringing more money into this bank!!!

I was forced to open an account at this branch to receive Wester Union payments. I was never told that checking account will be subject to monthly fees. Came to the branch this afternoon to speak with a manager and nicely asked for his name and a phone and contact info as he was not at the branch. Instead I was threaten to be reported to the check system as well as my account to be closed. JoshPaul W Siha is very rude dishonest employee who is not supposed to be working for the branch in my opinion. He threaten to report me to check system instead of providing me with a managers name to call. He needs to lean the lessen and be fired. Stay away and take your business elsewhere.

With so many US Banks in the area, this is the only branch that makes me feel comfortable. They are very professional, polite and answer any questions I am have. If it can’t be done they are straight forward and I appreciate that.

This is one of the best Banks/​branches I’ve been to. Every time I walk in all the employees greet me and are always seem to be happy to see me, they are great in multitasking and getting your transaction done, there always kind and caring and they seem to get to know you and always ask how my family or anybody I have previously mentioned. There manager is a great person and very knowledgeable about banking and financing, he knows everyone by first and last name and treats everyone equally, I love seeing the team dynamics, this is how every branch in any bank be.

Well, I have never been so humiliated in my entire life… I went to this branch to ask for some temporary checks and had only $ 5.00 in my account that day, as I am waiting for my check to be deposited. Mind you, I have been a long time customer of US Bank and it is not like I just enrolled in a new account. I tend to have checks printed up at the bank, because when I ordered it back in March of 2014, or early spring, a box of checks got lost and I just gave up ordering, since the check company said they did not put a tracking number on it. Mind you this was the check company that the bank recommends, not some off beat check company. So, I requested from the Branch Manager two (2) pages of temporary checks since they only give you two on a page. He said in a Rude voice, «No, I don’t feel comfortable giving you more checks since you only have $ 5.00 in your account. He then proceeded to stomp to his office leaving his poor employee clerk feeling terrible that his Manager had such a bad attitude. Yes, this branch knows me and has had no problem with me before. So, then the Manager came out again and proceeded to put a „Closed“ sign go to the next window» on his window and said he was «Done with Me»…I said you don;t have to be so rude, since I am only asking for checks, nothing else. Oh, after giving him $ 5.00 to make a deposit in my account, he did not update the back of my banking slip with my account balance. I had to ask twice for him to do it and he reluctantly did it. He voiced… Your balance is exactly how much you deposited $ 5.00. He then told me to «Get out of here or he will call Security»…Really, come on… Do you think I was doing anything wrong, except asking him for temporary checks… Ok, I see, even if there is a policy about the checks… he could have been more polite and said…“When do you think your going to be make a deposit, if you do, then we can give you temporary checks… come back and we can then proceed to give you temp check.s. I had to remind him that I was a customer, not just someone off the street.
Who ever is reading this, just to let you know, I have never ever had any problem with US Bank before and no one from the Branches from this bank has ever been rude to me — so I am going to assume this Manager has no people skills and why he is a Manager is beyond me.
I am going to ask anyone who reads this, unless you want to be treated like dog and be shouted out — please go to another Branch at US Bank and do not deal with this Branch. They do not have any type of people skills. Why is it they employ people like this person to be in charge — can you imagine this — A Manager in Charge to deal with a customer like this.

Excellent customer service and super friendly people. Thank you for being my fave location. Aaaa+++++