San Fernando Valley Interventional Radiology and Imaging Center

I just wanted to share my experience. I had to visit them without having an apointment, I chose to wait there in case they had a cancellation. Cristina, Kristel and Olivia were very helpful and gracious enough to be able to fit me in. Ed, Dr Muir and Dr Hwang were welcoming and very professional. They made me feel confortable and i knew i was in good hands. Wonderful clean place, and great customer service skills.

I wish I could give the facility a separate rating from their billing department. The service was amazing and MAs and nurses communicated every procedure every step of the way. However, they billed the visit wrong and dealing with their billing department was the most frustrating thing! I was very understanding they made a mistake and I was not trying to be rude, however, the rep. I got on the phone was the most incompetent person I have ever dealt with! She interrupted me every chance she got and would not help me in any way. I work in the healthcare field and her customer service (or complete lack there of!) was astounding! Unfortunately I am going to ask my provider to switch facilities with her referrals because I never want to deal with them again!

This review is for the staff, Dr. Muir and the location. I had a great experience from the receptionist to the nurse that helped me and the Physician who took care of my needs. Thank you for making me feel comfortable, providing great service, and having an exceptional staff. Very nice and professional, thank you again.

Nice staff, great coffee and clean bathroom in waiting room, feeling good vibes. #NoWhammies #Kittysmack #EatYourGreens #HealthyLiving

Awful customer service from the very start. They could not even read a faxed referral from a Doctor’s office. Crystal, the scheduling person was rude and pretty much incompetent. Referral requested patient sedation and she called me to tell me the Dr had not requested sedation when in fact they did. Shouldn’t that be a a call made to the referring Doctor’s office? I immediately moved my MRI to someone else.

Avoid At All Costs:.
«Bait and Switch»:
I was told by my Doctor that I had to have an MRI of my neck, due to a potential for paralysis from a spinal injury. He referred me to this facility in his building.
I visited their office in person upon departing from the doctor and I was especially diligent in informing all of the staff that I could not possibly afford Any large ‘co-​pays’ of any sort — No out of pocket expense could be incurred, because I could not afford it.
They said that there would be no out of pocket expense. I then reiterated how impossible that would be — and made certain that they Promise me that they would not fail to call me if further research showed that there could be ANY out of pocket expense of ANY kind.
Today, I very reluctantly left my best meeting of the year early to get to them for this MRI. I struggled through July 3^rd traffic from Beverly Hills to their facility in Encino.
They had called me Twice to make sure I was coming, and when I specifically asked them if there was ANY out of pocket expense during those calls, I was assured that there would be none.
After getting there and filling out 6 pages of medical forms, they blithely told me that there was ‘ONLY $ 2,000 of out of pocket expense’ for me to pay!!!
Who are these people?!
Who has $ 2,000 just ‘lying around spare’?? They acted as if they did, so I invited them to pay in my stead if they were so rich. Of course they declined. And went back to pulling in more suckers via their bait-​and-​switch scheme.
My recommendation: If you search on Unilocal for «MRI» in Encino, you’ll find one on almost every street corner it seems.
So try Any One of Those Others before setting foot in this place — they will Ruin your day, and empty your wallet.
Not cool. Not nice. Avoid, avoid, avoid, avoid, avoid, avoid.

I had to get a thyroid nodule biopsy procedure and was very nervous about it. They were very nice. Dr muir who did the procedure was very good, quick, and kind. I did have to wait 45 min before they called me in, which is nervewracking when you are nervous, but i understand that each procedure is different and sometimes take longer than expected. Dr muirs asst. melissa was very nice and thurough as well. The procedure was a little painful, but was tolerable. UPDATE: I had to come back and edit my review… anyone going for a thyroid nodule biopsy. make sure you ask that they prepare the samples for additional testing (CALLED AFFIRMA) in case results are inconclusive. I was not offered this and now I will have to go thru the not so simple procedure again– because this was not discussed and/​or ordered from my Doctor or the facility. It should be automatically done I think or at least discussed with the patient– of the possibility. So– for that I put my review down to 3 starts… but otherwise the Dr. was great at the procedure and they were very professional and nice.

This facility will rob you. I was referred to this place because they were under Radnet’s list of radiology facilities. My insurance covers Radnet as an in-​network provider. I went in with my Radnet referral from my Doctor, and they gladly accepted the referral. I also called Radnet and confirmed this place was one of their facilities. The radiologist performed the MRI no problems there.
Fast forward 2 months. I got a bill for $ 250 because it was classified as out-​of-​network. I called the billing dept. and was told they are not Radnet and do not fall under them. If it was classified as in-​network I would’ve paid $ 40 max, as my deducible would’ve been met. When I described the problem to the billing dept., I escalated to the supervisor and which point I was hung up on. Classy move!
I’m a veteran and get free health services from the VA. I feel cheated and mislead from my experience. I plan on filing a BBB complain to Radnet and this facility.
Here is a link on the Radnet site, clearly showing this facility as one of their covered places.
Beware!

Terrible, crazy, inept customer service. Told they were 2 ½ hours behind schedule, but I could walk half a block to their branch and get my ultrasound immediately. Walked the «½» block (which was over ¹⁄₃ mile) and after 20 minutes, was told my co-​payment would be considerably higher. Walked back (85 degrees) and told I would have to wait at least ½ an hour. Think I believed them? They had my cell phone number, the appointment was in the afternoon… uh, hello? Why didn’t anyone call me and reschedule. Between the drive there and back, the workout, the waits, three hours of mine time were gone. Ridiculous!!!

If u ever need to get an HSG done, than this is the place to go. Everyone was super friendly and they took the time to explain everything before the procedure and while they were performing it.
Look to park along the curb side so you can save some money too.

They never sent me a bill but felt totally comfortable sending me to collections. Thank you very much for affecting my credit.

Nice waiting room, nice people, but they never sent the xrays to our doctor (despite the contact info being on the prescription we brought in and the paperwork we filled out). When I called to tell them they had not sent the xrays, they wanted ME to double check the doctor’s fax number and address and then call them back with it. Hello — it was YOUR mistake. You should be the one to fix it.

Had to come and get some X Rays done. Everyone was friendly and I really liked that they were true to my appointment time. What I mean to say is that they saw me right on time and didn’t make me wait around like most doctor’s offices.
Unfortunately they don’t validate parking. And the parking lot is only cash or check, no credit or debit cards.

The ONLY reason they are not getting 5 stars is they were very difficult to make an appointment with. We went in for a pediatric MRI and they were absolutely fabulous with my very scard child. Treated her with dignity, respect and great care. Talked to her about everything and made her feel very comfortable. Absolutely worth the time to travel there, they put us all at ease and were very prompt and caring.

I cannot be a fan because I’m assuming if you go here it is not always to get good news. Very clean place (: they have hand sanitizer EVERYWHERE (: I didn’t wait long which is awesome, the young lady that did my ultrasound was EXCELLENT, did her job well and she was very professional. I was nervous coming here because of what my results could be but the place is def nice. A lot of rooms and the attention I got was great. I hope not to come back but if I do I know it will not be a bad experience