Ralphs Grocery Company

I feel like this store can do a lot better with keeping all the veggies fresh… Everything was all wilted and old. Fruits were alright. I prefer Sherman oaks Ralph’s or Encino Ralph’s on White oak and Ventura Blvd.

Wow I can’t believe this. I grabbed a basket and put some food in it. Then I felt something wet and looked at the handle. It looked and smelled like POOP. I told a manager, in fact, there were 2 managers there. They did not care one bit. They were just like oops sorry. Here’s a $ 5 gift card. Haha. I wouldn’t be surprised if they put the food that was in the basket back on the shelves. Never going back. And I’m looking into reporting this health hazard.

This is not my regular Ralph’s. Had lunch ar Sweet Mary Janes so thought I would pick up a few things. Never again. I picked up a pack of going angus that had one of those Woohoo stickers on it. The meat looked fine. I did think it was odd it was on sale when it had like 4 days to the sell buy date. I get it home and open the package and realized there was a hole in the package and they covered it with the woohoo sticker. The meat was soooo gross. Where the hole was it looked like meat had already been browned. The meat on the bottom of the package was all grey. I can make a few more comments but it’s just too gross.
Never going back. Can’t get the image out of my mind.

This is the closest grocery store to my house and is just your average grocery store. The staff is not really helpful, and the lines are kinda busy. This store does have self checkout, which is helpful, but you can’t buy alcohol through self checkout so be aware.
The parking lot can be a nightmare during peak shopping hours 3 – 6. They share the lot with starbucks, cvs, chase, and Jamba juice so it can get busy. Shopping during off hours can ensure you a spot.

Absolute favorite place to grocery shop. My wife and I do dinner and supermarket dates all the time at this location. Super selection, prices are always great, the staff are amazing. Bought a carrot cake for my wife’s birthday the other night — delicious and iced it for me within seconds. The produce is always fresh and we love to buy our salmon and fresh breads. Bulk bins assortment is the largest I’ve seen — we buy snacks, grains and more — best prices. In addition to food, we also buy housewares — needed a blender for thanksgiving pie making — had a great one at the right price. When we have school and synagogue food drives — we always go to Ralph’s. Will be headed out tonight — New Years — to restock and spread some holiday joy with the amazing staff.

Don’t ever rent a Rug Doctor carpet cleaner from this location. I rented a unit, took it home and inside the carpet cleaner was dirty smelly water, I had to clean this unit myself before using it! There is absolutely no ownership of the issues with renting a rug doctor machine from this Ralph’s in Encino. I got the run around and was told Ralphs does not monitor the renting/​customer satisfaction of this service so basically they were no help at all. I was told to return the machine via the on screen check out and on screen return, no one took responsibility for a dirty machine that had stale smelly water in it. Never again!

I love my local Ralphs. They really have upgraded their produce with excellent produce across the board, including organic. I can find everything I need, everyone is helpful and friendly, and it’s just the right size. Hate those super stores where you walk a mile only to realize you forgot bread and have to reluctantly turn around and walk another mile to get back to the bread. The staff in the pharmacy is great too. Only ding is they really need to work on service in the deli. They seem to never have time to clean up after each order before they start the next and there are not usually enough people in the deli for faster service. I do like the sushi area however.

Awesome deals! Always check in the back of the store for manager special and blowout prices!!!

Manager Tony and employee John took care of an issue for me with much understanding and generosity. This place is always clean, there is always somebody to help and the deli rocks!

I just moved in the neighborhood and I have been here about 4 – 5 times already. Always so clean and everybody’s been friendly and so helpful. I was here once at 5am and the lady at the register was so sweet. Today I was looking for twine and 3 of their staff helped me to find it and when they couldn’t, one of them just got me some from their meat shop. I have no complaints for this store, everything is fresh, clean and organized.

This is not the ralphs that I usually shop with but I was coming from a doctor’s appt so I decided to just go and pick up a few things. The store is really nice, clean and organized but man they can use help in the customer service dept-​checkout lanes. The cashier was not friendly at all and I felt as though I was being rushed. As soon as I gave her my coupons she let out a sigh. There was an issue with one of my coupons and she called her manager. Manager was so abrupt and dismissive and gave me a horrible explanation as to why they couldn’t accept my coupon. The coupon was not expired or anything. Since it was not able to scan they wont be able to type in the numbers into the system. I was so embarrassed that I was already holding up the line that I took my coupon and left. NEVER AGAIN WILL I BE BACK!
However, the Ralphs on Topanga Canyon and Ventura and the Ralphs in the Porter Ranch are awesome. Great Customer Service and super friendly with a smile each and every time!

The market is always clean and organized. The salad bar is great as is the offerings at the deli. My only suggestion is on the customer service.
The customer service could be friendlier, especially to first time visistors. The staff just isn’t the friendliest Ralphs.

The most unfriendly and rudest Ralph’s I have ever shopped in. Not just once, but every time I shop there. Worst are the checkers. Rude rude rude. The carts are a bloody mess and many times you can’t find one because no employee has retrieved them from the parking lot. That’s another issue: parking. It is Encino, land of the disabled. Add some appropriated spaces other than Van accessible only!
The employee are the problem here and management and or the union had better take notice before the public strikes back.

I wish i can put «0» stars for this Ralph. Came at 11: 45 PM this Saturday to by milk for the baby. All self check outs closed. Long line of 20 people with one cashier open. Asked the manager why self check out closed and received a funny response: «we close it at midnight» When a pointed him at current time he laughed to my face saying we close it at 11:45 am. Total jerk. Instead of in and out experience, buying a milk took me 30 minutes, What a disgusting store with disgusting employees. Will not go back again.

This Ralph’s is so poorly managed and has been for a long time. The deli takes forever and they shut down too early. They often run out of soup and refuse to refill the containers. The fish dept never has anyone there and there’s no buzzer to summon anyone so you have to walk all the way to the front to tell them and then walk all the way to the back again. Don’t ask the Fish guy how many oz in ¼ lb because he doesn’t know. They just give you what THEY want. The $ 6.99 chickens are very small and always burned (but not at Ralph’s on White Oak). BTW you can buy huge cooked chickens at Costco for $ 5.00.
I was the one who originally got the store to carry Kefir and now they run out all the time. No matter who I ask to order more, they never do it until two weeks have passed. This has been going on for over a year now, forcing me to go to Whole Foods. I tried to order a pre-​made cake at their bakery for a party with some writing on it. Nope, you have to order it three days in advance for a Sunday pick up. Huh? Takes 5 minutes to write Happy Birthday on top a ready made cake. There is such a lack of caring with the staff and management and this store is located across from Gelsons in a high end neighborhood. I visited the Topanga/​Ventura Ralph’s this weekend and could not believe the difference. Holy cow! Wake up Encino! You are forcing us to go to Gelsons across the street.

Always a good choice… fresh products all throughout the store.
Try to stay away from 5−6pm. They get really busy and check-​out lines become pretty long.
All employees are super nice and friendly.

Only for the deli. #1 learn how to make a sandwich, I don’t need a cup of mayo and mustard. #2 pick up the pace, it shouldn’t take 10 mins to make one sandwich. End of rant…

I have really tried to like this store because its closer than the one on Ventura and White Oak. The store is nice its the staff that are terrible. One instance I was looking for an already made sandwich and there weren’t anymore so I went to the deli and asked him if he could make a sandwich for me and he said no!!! They weren’t busy and they were definitely open when I told the cashier about the instance she went to him and eventually he said he will make me a sandwich at this point I’m very upset. I said no thank you and walked out of that store. Rude people work there.

Looking at the negative reviews below really break my heart. This is my local grocery store and I really love it. I had a party weeks ago and ordered about 12 pounds of chicken strips and 6 pounds of fries. They had my order by the time I needed it and it was packaged nicely. The staff was extremely helpful and the price for all that food was reasonable. Thanks for helping me make my party a success!

This is my favorite ralphs to come to. All the employees are very nice and helpful! They always have everything I’m looking for! And they are always have a good sale !