Postnet

Like Anais, I brought in one prepaid package to Postnet (I think the sign outside says ShipNet now) in the CVS lot to ship to Amazon. I didn’t have my label taped on because I only had brown packing tape and wanted my label to be legible. The man at the counter (I assume the owner, Ben) looked at my package and label, then looked at me and said, «You’re label isn’t taped.» I explained my situation and he told me I would have to pay him $ 3 to tape it for me. I honestly thought he was joking at first, but he just stared at me for a minute. I was so surprised that I was left speechless and just walked out bewildered.
It would be one thing if he taped my label and asked me to bring packages in the future with label attached or he would have to charge, but to not offer any sort of concession is, in my opinion, a poor business decision.
In a day and age where there is so much competition, I believe the only way to stand out is to provide customer service and a customer experience that goes above and beyond. I see that this business has received good reviews in the past, which makes me assume the owner Ben has loyal customers. Not offering to tape a new customer’s label on their package is a terrible way to try and find new loyal customers. I will not be a loyal customer of this business.

Postnet is not a charity! It is a business! An excellent and reliable business!
We have been trading at Postnet for it seems two decades. Ben is a kind, wonderful business man, who is expert in packaging, postage, and receiving mail and package deliveries! If you’re expecting a FedEX package requiring a signature have it sent to Ben then pick it up at the store. Yes! He does charge for tape, etc. This because many clients — like us — visit with packages that need just one finishing touch. Add all the little materials together and that equals a big expense!
If you have a problem with being charged for supplies remember that Ben, a one man operation, has to order the supplies, pick up the supplies, keep them available, pay taxes, and taxes, and more taxes!

Do not patronize this business. The owner is stingy and unprofessional. I came in with three prepaid boxes to return to Amazon. The tape on one of my boxes was starting to come up. Ben told me that the box would open up; so I asked him if he could just put another piece of tape on it.
He put one piece of packing tape across the box and then said, «three dollars.» I thought he was joking with me, but, no, he was serious. I ask him how he could possibly justify charging somebody $ 3.00 for a piece of tape, and he said that it was his supplies and time and couldn’t just be giving things away. Wow. Five seconds of his time when he has a completely empty store is worth $ 3.00. That’s impressive.
I told him I would not be paying him $ 3.00 for a piece of tape, and he said he would let me have the tape for free but I had to take my packages elsewhere to be shipped.
Unbelievable.

If I could leave a review of 0 stars I would. Just 30 minutes ago I had the SAME experience as Judy, whose review is filtered out ( Unilocal???). This is the FIRST thing I’m doing since I just got home. I’m beyond angry.
I searched for a UPS near me to drop off an 82LB item that had a PREPAID Label. Postnet was listed the closest to me. I called prior to leaving to confirm they do accept UPS drop offs and told him it was prepaid. He NEVER told me there would be a charge. I get there, call to ask for assistance taking it out of my car (I was with my 4 month old, mind you). He came out and was hesitant when he saw the size. He said nothing before I took it out of my car with his assistance. Once it was out, he said «$ 10 charge». I said «for what?». He said «processing, they don’t pay me anything». I told him I had called just a bit before to confirm he takes prepaid ups drop offs and he didn’t say anything about a $ 10 charge. I SERIOUSLY FELT I WAS BEING TAKEN ADVANTAGE OF. I didn’t get his name, but am sure he’s the owner. I told him I had a prepaid label and that I wasn’t going to pay him to drop it off. What did he consider «processing»? Scanning the barcode???
He tried to assist me in loading it back in my car, but at that point I was in tears and told him I didn’t need his help. I got it in the first time myself. The plaza’s security guard, AND a gentleman collecting donations came over to assist me. I was beyond frustrated and angry. I called UPS to let them know that they should post there are processing fees at this location and the gentleman at UPS customer service said that because I had a prepaid label I shouldn’t be charged anything to drop it off. He said he would make a note.
As Judy says, go to UPS Store, the real deal, on Ventura just past Hilltop cleaner (Balboa). I pulled right up and the guys there didn’t hesitate to help me. I actually went there for notary services last week and should have just went there to begin with.
I didn’t realize, until Judy’s post, that this is a chain of some sort. I’m off to call now to complain.
Good luck if you are planning to go here.

I was shocked to hear the review from Judy S. I have been a customer of Ben, the owner, since Postnet opened. I have always sent prepaid packages without any problem. I agree with Aaron K., that she must have been at some other business.
Ben is the friendliest and runs an efficient business that provides great service to Encino.

Ben the owner is a great guy. He goes out of his way to take care of his customers as is just one of the nicest people you will ever meet.
I just ready Judy S. comment above and wonder if she has the wrong business, I could never imagine Ben treating someone that way. He really goes out of his way to help his costumers.

I’ve been a customer of this Postnet location for over 4 years. I have a box there and I ship and receive items there — via all kinds of shipping services. Top notch service that goes above and beyond what I would expect from a pack and ship business. Very trustworthy place to ship your items. Highly recommended!

This is the best place for all of your mailing needs. They have mail boxes, Fed Ex, UPS and owner Ben is super personable and helpful! He can box up ANYTHING and ship it ANYWHERE!