CVS

The pharmacy puts you on hold forever and ever, not once they pick up the line again… In person the pharmacists are pretty helpful but just do not call them unless you want to endlessly wait. Or did I mention there is no parking here, ever!!!

The pharmacist in this cvs is the kindest and most helpful pharmacist I’ve ever dealt with. She is really caring and takes the time to explain things to you AND she helps you find discounts for meds! Love her!

If I could give them zero stars I would. Their customer service is awful. Always a long line and attitude. They lied to me about being able to give cash back, when I called the other CVS store and they said they would have been able to do it for me. Arrogant, apathetic, and incredibly judgmental people working there.

Completely apathetic staff in pharmacy. Rude, and just could not care less about you, your prescription or anything other than gabbing with their co-​workers. They move slow, and take their ‘friends’ ahead of those waiting in line. They are full of excuses as to why the Dr won’t be in for them to call to resolve an issue with the prescription. The manager agreed to personally handle for me as a result of the incompetent person I spoke with… but then herself dropped the ball. I got busy with holidays… and it took me a month to remember and call back. Still not ready, and while they got it approved and filled (I have yet to pick it up), I told them that I don’t appreciate the 10 minutes on hold (without asking) or the way they treat their customers in general. The manager wasn’t available… but miraculously offered via text a gift card if I wouldn’t call and report them to their corporate office. Keep your gift card… I’ll get my prescription and never come back. I’ll go to Rite Aid or Walgreens or Target… or anywhere else really where this service can be handled. Complaint filed with corporate office too. Just pathetic.

This store does not follow California state laws for reruns, as well as their own online posted policy. They make up whatever reruns polices they want as they go (this isn’t the only cvs that does this). The manger told me «we do not have to post any return polices» Which again is illegal.

I really never thought about reviewing a CVS before. I go to them all the time. But to tell the truth, I love the CVS on Ventura and Louise. It’s in the same shopping complex as the Starbucks and Jumba Juice. I can all hear you say ‘oh yeah’. The pharmacy is great! All the ladies that work here are ALWAYS so nice and truly look happy to work here. Same for the rest of the CVS staff. I know it’s their job to be helpful, but I love that they talk to you and joke around. Going to this CVS is fun.
P. S. Anne, who posted the comment about being followed around by one of the staff members. Same thing happened to me! Tonight. For the second time. First time I think they paged security to come to my isle. The cashier and I laughed it off. I had been kneeling by the back pain patches and placing the items in my shopping bag. It’s lighter than the baskets. I totally looked like I was shoplifting in retrospect. But it does beg the question… Why are the back pain patches on the lowest shelf??? I can’t bend that low. LOL.

Parking is a pain here every single morning and afternoon. But that’s not the CVS’s fault haha. But seriously I don’t recommend this plaza in general however I love how close this cvs is too me and the workers are super friendly and nice.
However, the staff is very low. Normally there is only 1 or 2 registers opened at max. But this CVS has better customer service than the one on hayvenhurst and Ventura.

I have been shopping here for more than 10 years and I’ve never been treated as I did last night.
It looked like the African American employee at the cash register late night was watching and following me to my aisle as if I were a thief.
I’ve never seen a person at the cash wrap follow me nearby looking at me. It looked like he was pretending to grab a roll paper towel, but I saw him looking at me shopping in the housewares aisle needing to pick up a dishwashing sponge.
He wasn’t friendly at all at the cash register when I paid for my items.
I usually come here for supplies when it is late at night or I don’t want to go to Target since this is closer to my home.
Usually the people who work here are really nice and friendly to me, the reason I chose this drug store to shop.
I have never felt like a thief before at a store… ever.
All it takes for me one bad shopping experience. I will never come back here ever again.
There are plenty of other drug store options along the boulevard in the area that will not follow me around and watch me as if I were a thief.
I’m staying away from this location from now on.
There’s a Walgreens, Rite Aid and another larger CVS nearby (on Ventura and Reseda or Ventura and Hayvenhurst) for my shopping needs who probably wants my business more than this place. No need for me to feel as I am a thief as I did here.
Parking is horrible here during the day and the reason I would come late at night.
Stay away from this CVS location!

I’m a prescribing doctor myself. I stopped by to get my self a simple antibiotics and the rookie pharmacist was trying to teach me the ethics code. I asked her to bring the hook and show it to me and finally she admitted that she is new and doesn’t know the rules very well. Obviously I had to wait for this little miss pharmacist for 40 min to move her pregnant lazy tosh off of the chair and hand me the prescription pad they use internally.

I think I am going to write this review for foreigners who have no idea what CVS is. If you are looking for a pharmacy and grocery rolled into one place with pretty much all the basic essential stuff that you want. You go to CVS. I do not think there is anything exceptional with the place except its super convenient and near where I work.
I come here mostly to buy milk for my fancy chai latte and the occasional gummy worms.

Loved the pharmacy there!!! Great and quick service!!! Came in for a vaccine which was pleasant.

I love this store everyone is so nice and helpfull and especially the pharmacy there quick freindly they explain ur medication love coming here

Every freaking time with this place.
A line out the door of the pharmacy to pick up prescriptions. The people that work there are nice and accommodating, but always understaffed and always a super long wait.
I just went there for the last time.

My mom and I went to the pharmacy to pick up some medicine and the lady, Mina was really rude with us, we waited for 10 min because she was busy” (there were no costumers) she told us we didn’t t have more pending medicine and I told her to check on the computer and she didn’t want to do it, I think that’s discrimination because we are Hispanic, I’m pretty sure we have pending medicine because my mom is in treatment, is very sad that’s happened in this times

Best pharmacists ever! Neda is always quick and efficient. She used to be at a different cvs and when I noticed her at this location I transferred all my prescriptions to this one. She gets you in and out ASAP. If all people in all jobs were this efficient I may actually like humans a little more.

This review is ONLY for the PHARMACY. They suck. The customer service sucks. EVERYTHING about them sucks! My parents and I both used to come here to pick up our meds and they NEVER had it ready, even tho we were ALL getting phone calls, txts and voice mails that the order was ready for pick up. We get there expecting it to be ready, nope. We had to wait another HOUR and a HALF… RIDICULOUS!!! This happened EVERYTIME we went…
Go to the CVS @ 16 461 VENTURA BLVD. They have faster service, 15 min wait or less. Their customer service is EXCELLENT!!! Parking is also Hella better

They make their poor register people chirp a loud HELLO but they never have carts. They have those stupid baskets that hurt your arm. They’re always out of stuff. I have also been catching the fact that things are marked at one price (like buy 1/​get 1 free) but the registers don’t give the discount. I’ve caught it twice now. I’m going to report it to the consumer investigation bureau for fraud, just like Ralphs a few years ago. I’m arranging my shopping so that I can avoid CVS. They are the pits.

OK, this review is going to shock you. I’m dealing with the corporate offices of CVS currently to hopefully curb a situation that caused myself and my husband great difficulty. I bought my husband a pack of fresh razors from this CVS. The razors here are conveniently caged behind the register, as would be done in any ghetto ass neighborhood. You forget walking into this CVS that you’re in beautiful upper class Encino… its awesome. I’ve been frequenting this CVS for approx 3 – 4 years and have spent thousands of dollars in this store. For real.
My husband, after trying his new razors, reported that they were dull and after trying out three of them, not one would shave. Figured we received a defective set, we return to the shop to exchange and are informed by the salespersons that looks at the razors that all TEN razors in the box have been USED. This means that someone (and not my husband, mind you, he only tried out 3 of the 10) used every single one of those razors, put them back in the box, carefully glued it closed, and then returned or exchanged it at this CVS store. Then CVS sold this box to us.
This is bad. Really bad. Had my husband cut himself with these used razors he could have caught HIV, Tetanus or a number of other dangerous illnesses. When we confronted the female manager at the front desk at that moment. She assured us that there was no way this could have happened, called us liars, refused to refund, exchange or offer solace, and sold us a new set of razors at full price. We purchased them because we needed razors, but this was not going to be the end of it. i assure you.
This is the second time I have dealt with this same woman-​the first time she refused to exchange a bottle of body lotion I had purchased and the pump was broken. I simply wanted to exchange. I had to call the corporate offices while in the store to have them call her and inform her that an exchange on a $ 4 bottle of lotion was going to be ok.
I URGE you not to frequent this CVS. Please move all of your prescriptions, your business and your good intentions elsewhere as we are going to do. This location is going to need a complete overhaul of staff with new training and guidelines to bring it up to a level that provides a safe and comfortable environment for the good people of this neighborhood.
Dear CVS: if you want this location to make it, you’e going to have to FIRE EVERYONE in your front retail space and start over. Your staff has been poisoned by this female manager that was on staff on August 25 2012 at 11am.

The pharmacists are very rude and talk back to customers who try to politely ask for help. Their people skills are INCOMPETENT. The store itself is always a mess with little or no help available to make sure everything is OK. The front counter looks like a liquor store you’d see at a mom and pop store.
It is very dirty.

My review concerns the pharmacy only. There’s a really nice Persian guy who is friendly and efficient and helpful. Unfortunately, he’s not the pharmacist!
I was picking up a new prescription and needed a consultation with the pharmacist. The young Persian guy told the pharmacist (an older Persian woman) that I needed a consultation. She ignored him and went about doing menial tasks for about 5 minutes.
*There were no other customers there.* A couple of times, she looked at me and then chose to ignore me. I just smiled and waited for her to complete her array of tasks. She did not smile back.
Eventually the young man told her a second time that I was waiting for her. She mumbled something under her breath to him and continued to ignore me. SO RUDE! It was really obvious that she didn’t want to help me. So, I left… and will never go there again. Nobody deserves to be treated that way.