Town Center Cleaners

They do NOT know the meaning of customer service. Absolutely no comprehension on how to treat paying customers and value their patronage. They act like they are doing you a favor by dry cleaning your clothes, they seem to forget that we are PAYING for it!
AVOID at all cost.

Worst customer service I have ever experienced! Also very expensive compared to the other local dry cleaners.

I keep trying this place and before I go I think «these people are so rude, why do I keep giving them second, third, fourth chances?» It’s close to my house, that’s why. Never again. They do fine dry cleaning but there is never service with a smile, a single thank you, a greeting when I walk in the door. I just feel really like a burden more of a customer when I go there. Almost like it is too much of a bother to help me. I will be driving a bit farther to plaza cleaners. They are super friendly and actually seem like they want my business.

The only reason I’m giving even two stars is because they have good deals on Double Take.
Unfortunately, the staff is not knowledgeable about how to redeem these deals. I’ve such a problem with it that I’ve had to show them how to do it.
Their customer service isn’t great. I had driven 15 miles to pick up my clothes only to find out that they lost more than 10 of my items. Eventually, I found out that they delivered them to another location. Instead of offering me a discount or any compensation, I got a weak apology. They said it would be five days before my clothes would be back at their location.
They do a mediocre job of cleaning. Some come back clean, some still have stains.
If you’re strapped for cash, check out this place’s deals but if you can, look for a better spot closer to home. That’s what I’m going to do.

Was told cleaning would be ready on a certain day (same day as the receipt indicated), but it was not ready when I arrived to pick up. Was told «the driver didn’t deliver today». No sorry given, no apology given, but was told to call them to check on order before returning. Guess it must have been my problem, not theirs! Employee at the front counter has the personality of a wet rag. Will be going elsewhere in the future.

Do not go here! All clothing that I have brought to them end up coming back not clean and not even an ok job. Just don’t bother there are other dry cleaners in Encinitas. If it was possible to give them negative stars I would.

Took advantage of that new client 40% off coupon and took a boatload of dirty shirts and dresses over to the Town Center Cleaners.
Contrary to reviews below, I didn’t find the service to be unfriendly at all. In fact, I’d say it was PARTICULARLY friendly. But maybe I’m just used to LA dry cleaning spots, which tend to be a tad bit unsociable.
Unfortunately, they failed at their fundamental task, which is to return your dirty clothes clean. It’s nice that they pressed my white shirt and everything, but if you can’t get out that huge stain in the middle, don’t package it up and hand it back to me like it’s clean as a whistle. And don’t charge me for it, either. Give me back the shirt, point out the fact that you couldn’t fix the problem, and let me take it to another cleaners who can get the job done.
For first time clients armed with 40% off and a bag full of unstained clothes, this is a great option. For everyone else, I’d look elsewhere.

Service is unfriendly, and the ALWAYs mess my shirts up. Go elsewhere that actually cares about your business. Both girls that work there have no care about your cloths and offer no reassurance that they ever will be done correct

Since then, her name is «Carmen.» She made sure that I knew. Well, she reminded me today. DER.
Did I forget? No.
Did I say something wrong? No.
I learned her name sometime between the time I wrote my first review and today. Thank you for reminding me, Carmen. When I went to pick up some clothes today, she found my review the other night and gave me joking crap for it today. So much for my online persona. LOLz
All my previous comments remain the same. I still plan to come back despite the crap I get from her.
Her name is Carmen. Learn it.

I went to this location for the 1^st time to use the 30% off coupon as a new customer. WOW did I save some bucks! My clothes were nicely dry cleaned and I got them in time. They have a small recycling station which was useful for all those dingy hangers you don’t need in your closet and plastic wrap. I think w/​out a coupon they are on the pricier side, especially for silks and lined items. I would recommend this place for delicate items you really care about though. And recycle if you can :)

Though the people here are the only non-​Asian dry cleaners in town, I chose to trust them with my dry cleaning needs anyway. Every time I have visited, they give me the clothes that I dropped off days before, only cleaner. There is not much in the way of chit-​chat, which is cool because I came here to get my clothes back, not to forge new friendships. If you want your clothes cleaned and your house is close to this cleaner, you should consider letting these guys clean your clothes.

I wish Unilocal had negative stars. Took a chance with them as I was on the east side of the hill and in a hurry. I took a brand new dress to this cleaner last week. I gave the person behind the counter explicit instructions, because it was brand new, and that I just needed it lightly pressed down the front. She then got very offended and said «Well, don’t leave your dress here then.» I should have taken her advice. I picked up yesterday with buttons missing down the back and a ripped belt. A different person behind the counter then questioned whether indeed the dress was in that good of shape to begin with. «It still had the tags on it» I said. «Well, maybe you should have taken them off.» Okaaaaaaaay. Cleaners from another planet. Avoid them and use Leucadia or Seaside.