The UPS Store

A sudden move across the country forced me to act fast with packing, shipping my stuff, and even shredding some old docs. I came to this UPS with no expectations and a hope that it wasn’t just another corporate box with minimal people and communication skills.
Jordan and his staff were first class all the way. Throughout the two week process of bringing boxes and out of box items for them to weigh, measure, and package they demonstrated outstanding customer care and proficiency. They took great care of my needs and eased my concerns with a move of this magnitude by going above and beyond.
Come to these guys for great customer care with a smile, they do it better than anyone.

Want it done fast, efficient and on time? These guys did a last minute business card order for me, a super rush job. They made sure it was here on time and the cards came out perfect!!! Thanks to Johnna for making my experience great!

We specifically came to this UPS store to mail an item we had sold because we had such great service the first time we were recently here. It was terrific that we were looked after by the ultimate professional Jon-​Michael who helped us so quietly and quickly last time. Again something that seemed like a problem to us was solved by this friendly fellow with 10 seconds. I don’t know why we even bothered to park the car… he’s that quick and on the ball. Whatever he’s being paid it’s not enough. We’ll be back!

Great location. I have brought is some pretty strange shaped items over the years and they have packed them perfectly for me. Also bought name takes and desk plates there which take a couple of days but the come back nice.
Its nice to just be able to hand someone and item and an address and know its taken care of since I am pretty lazy when it comes to packing.

Went in looking for a no cost bubble wrap mailer with a pre printed UPS logo similar to what I’d seen in L.A. the day before when my daughter returned something. Didn’t cost her anything. I was returning something to Amazon.
Mr. Bitchin with all the tat’s behind the counter told me they don’t have those. Real attitude. In stead they charge 5.50 for a bubble wrap mailer. I asked where they could be had. He said maybe the hub in San Marcos.
I guess this is how they make money. Thanks for the all the help dude. Trouble is, I have socks older than you. A smile and a friendly suggestion goes a long way with people my age. It isn’t my fault you’re making ten bucks an hour, in your 4^th year at community college studying music theory so the band will let you sit in on a set. Guess what? You aren’t the gonna become the «Sting» of your generation, get used to it. And cover up the tats, you look like an ass.

We have had a mailbox here for personal and business mail for several years. The service is excellent, the staff is friendly and helpful and the location is great. Especially convenient for package deliveries as they will sign for and keep your packages so you don’t have to stay home and wait for delivery! We have also used their notary, printing and mailing services, all top notch. Jordan and his staff are just nice people.

First off this store is in a great location & easy to access. Jordan who is the owner is extremely customer-​oriented, he will think of ways to help cut costs on projects & will go over & beyond to help his customers get the most for their money. They are extremely knowledge on any printing services needed.

If anyone thinks all UPS stores are created equally, they are wrong! I’ve been to several locations over the years and this store (by Starbucks and Barnes and Noble in Encinitas), is, without a doubt, THE BEST! Jordan and his staff are, in a word, AWESOME! In addition to the mundane tasks of shipping (at which they are very good), they also do my business cards, clients mailings and even my construction site banners! The quality of work is unsurpassed, and the service is the best anywhere. I would HIGHLY recommend this UPS Store!

Jordan and his crew always take care of my flyers and business cards with timely turnaround and great pricing. I use them for everything!

A super convenient place to drop off packages for UPS. If you need to have a live scan background check done you can do it here. They offer notary copy, fax and email services too.
I see a reviewer whining about a little less than $ 4.00 for two services (scan and email). Boo hoo. I can not think of any other service that costs that little, we are not in a third world country. If you can’t cough up four dollah then you might need to go to work and scan it yourself. Or get a job.
It is a pretty teeny weenie store and I wanted to leave a medium sized box here once and they made me drive to the post office. They will let you leave mail and small packages for the snail mail trucks, but I guess not all boxes. That was a bit of a bummer but I am a frequent customer here and now I know about boxes, and so do you if you read this.

I visited the store recently to notarize a one page form. They did a great job and quickly notarize the form for $ 10 fee. I asked if they could scan and email the one-​page form however they asked for additional $ 3.79! It was $ 0.79 to scan one page and $ 3 to email! I don’t mind paying for a service but I couldn’t believe they want $ 3.79 for literally 30 seconds work. FYI they charge only $ 0.09 to copy a page but $ 0.79 to scan the same page. They go thru the same process and use the same copier/​scanner to copy or scan a page. For making copy they ink and paper and charge $ 0.09 however going thru the exact same process without any ink and paper they charge $ 0.79 almost 900% higher! It doesn’t make sense to me. When I brought this to their attention and ask for explanation they became defensive and rude.
I give them 5 star for notary service but 1 star to pricing and logic!

I needed several printing jobs completed in a timely manner for my business. Jordan was able to get everything printed for me quickly and shipped out the same day on several different occasions and for a great price. I will definitely use this location again any time I need printing done.

I think this store is great! They are very helpful. DO excellent and fast printing along with graphic design and good prices. They are fair and listen carefully to what you need.

Another last minute product with a deadline. These guys did a great printing job. And timely. Glad to have a printer u can rely on.

GO HERE if you want to get RIPPED OFF. They WILL overcharge you if you don’t know what you are doing.
I came here with a 50 inch Toshiba TV to be shipped to NJ. I go here because I want to ship the item now. I already got a quote from their website
for $ 109, and from ebay paypal $ 79.
This store quoted me $ 159… WTF right? I show them the printout directly from UPS website/​ebay paypal with the correct measurements and weight. Every thing is correct. A Supervisor and a young girl (red hair, 5’4″ freckles on her face probably ~21 yo) who assisted me, told me they can not honor the price, and UPS will send you a bill if you ship the product using that quoted shipping cost (an obvious lie when THIS is coming from
). They looked at me as if I was an idiot, I felt totally disrespected in this store.
I could save $ 70 just NOT to use their crappy ass service. So, I had to drag a friggin 50 inch TV weighing 56 lbs all the way back home (would have been nice if they at least offer to help me carry it to my car…), printed my own label directly from paypal, and contacted UPS pick up and scheduled a pick up to my house to pick up the TV to be shipped for $ 9. Total cost $ 80 + $ 9 = $ 89 vs 159. ARE YOU KIDDING ME??? LOL
1. HIGH COST
2. INCOMPETENT EMPLOYER/​EMPLOYEE — has NO clue their website charges less
3. DO NOT CARE ABOUT THEIR CUSTOMERS
4. NEVER GO TO THIS UPS EVER AGAIN IF YOU WANT TO SAVE MONEY. Their website is awesome, no reason to go here and waste time when you can schedule your own pick up at your own convenient and still pay LESS than this local UPS.

I took an iPad here to ship out and they asked what it was so I told them. It never even made it on to the truck. The only record UPS had was that a label was created but the iPad never left the store. Hmm, wonder if an employee has a new iPad?
Anyway, after 3 weeks of investigating they couldn’t find it so they paid me the minimum insurance amount ($ 100) and then had the nerve to stiff me on the fees I paid to ship it.

Fast turnaround with excellent pricing for printing. Props to the staff for the follow through… will be doing all my printing and copies here!

I came in to get some invoice/​estimate forms made. They were very helpful. They designed the entire form and even put my logo on them. I was super happy with the way they turned out. Before I came in I used to just use the plane ones you can get from Staples because I thought getting custom ones would be expensive, but it turned out to be almost half the price! I am planning in using the ups store in Encinitas for all my printing needs. Next up are some front yard sign to advertise on our jobs!

I’ve been in here several times, and they’ve always been nice.
I’ve only returned cable boxes, as they are an authorized equipment drop off center, but I really like that they have a few up front spaces reserved in the strip mall, just for their customers.

These folks are top-​notch! We had a mailbox with them for years and we were never disappointed. The only reason we aren’t with them anymore is because we moved to LA. I asked them to move their store to LA with us but they told me no. Wasn’t really the answer I wanted and I honestly didn’t think it was too much to ask. But I digress…
All the staff is knowledgeable, efficient and provide great customer service. They get you what you need, have answers to all your questions and are just really good at their job. It’s also nice too that they have some retail items there. Makes it convenient to grab a box for packaging, a birthday card, small gift, etc. and get everything done in one place at one time. I’m somewhat of a procrastinator, so that certainly helped me out of many a tight jam.
Being that we traveled A LOT, they were really good about letting us know when we had a package and even bundled our mail and had everything ready to go when we would come to pick up so we were in and out in a jiffy. Totally above and beyond and definitely appreciated.
Awesome store and staff. Definitely recommend!