Rite Aid

I’m not sure if all pharmacies are like this but this one is the most inefficient service I’ve used. Every time I visit, my wait time is no less than 10 minutes, even if I’m the only one in line. Generally there is a long line and only 1 or 2 staffers so the wait is excruciating. Currently I’m the only one waiting to be helped and the one staffer is on the phone and has not acknowledged me for 15 minutes. If I didn’t need my prescription ASAP, I would leave. I dread coming here and unfortunately it’s the most convenient pharmacy for me so I continue to use.

This store is a 3 star store but when it comes to opening hours it gets 1 star seldom is it open on time especially on weekends

Staff in pharmacy are beyond incompetent and totally apathetic. My prescription came in and they never called me. Another time, they told me they couldn’t fill my prescription until 3:30 pm the next day! For a simple cough syrup. NEVER going back.

Worst pharmacy ever… Service is so bad and slow. Prescriptions rarely ready when you arrive. Always a line. Plan on a long wait!

Got to theRite Aid pharmacy half hour early to get flu shot
They are opening at 9 1 employee shows up at 9
Have to wait til he helps all the pick ups very disappointed in the service today :(they usually are better at customer service

Store manager refused to honor a manufacture’s coupon that had clear verbiage saying it was valid for, «Any Slow Fe Product,» because the picture happened to show a product with a different quantity than I was buying. I tried to explain that verbiage was clear, and that the picture was just to show an example. I noted that why else would the coupon say «any»? It was a $ 2/​coupon, one would think they would have honored it just for good customer relations. Rite Aid has now lost a long time pharmacy customer.

This Rite Aid could not find my husband’s prescription. After looking and looking they found it. Then they wanted to charge him $ 70 for a $ 7 antibiotic. We had it moved to Cosco where it was only $ 7. They had Cosco on the phone for 40 minutes just to transfer the script. Never going back.

Pharmacy — Went to pick up my prescription that should have been ready yesterday. Waited in line for 40 minutes. There were 3 people working (at the time). I watched them tell 2 people in front of me & 3 people in the drive-​thru that their prescription was not ready & would be ready in 1 hour. When I was next in line, 1 employee leaves for a break (who leaves for a break w/​a line of people & nothing ready??) When I get there, they tell me the same. I said it should have been ready yesterday & then the employee says, we are only 2 people doing what we can. I feel they were just filling prescriptions as people were coming to get them — letting them wait in a long line & then making them come back for their prescription. I ended up leaving & having the prescription called to another pharmacy. This is the 3^rd time I have used this pharmacy w/​similar results. Will never use again!

The pharmacy has gone really downhill in the past year. Used to get prescriptions filled here all the time. Now they never have any of my (very common, generic) prescriptions in stock. Their phone service says a prescription will refilled and then I’m told they don’t have it. I talk to a person instead to verify for me something is available today, I’m told it is, then I come in and it was never in stock and is on back order.
Six times in a row now over the past six months I’ve called in prescriptions, and they haven’t had it when they said they would. I once even got a prescription so mangled by stocking problems they provided me a mishmash of three different generic manufacturers’ pills (after telling me to come back three times over as many days) for what was only 10 actual pills in the order.
Seventh time, today I called and spoke to a person who verified a (generic, common, topical acne medication) was available and that I should come in. I said I’d be there in an hour. Got there… nope. Never had it. Who told you that? It’s on order for day after tomorrow. When I asked to talk to the person I had just spoken to on the phone, they all looked around awkwardly and said there must be some mistake. Again.
I’ve finally had it, and will be transferring to a different pharmacy.

I filled multiple prescriptions for my wife while she was recovering from childbirth across the street at Scripps. The cap on one of the liquid medications’ top was not screwed on completely and spilled all over the car later that day on the way home.
I called to complain and and ask for a replacement. understandably, it couldn’t be replaced without a new prescription. The man working the pharmacy phone spoke with my wife to coordinate with her doctor to get a new prescription, but somehow the conversation turned to him accusing her of having a drug problem attempting to «score» more drugs, told us we should’ve checked all the caps, and said «how can I be sure that you didn’t spill the medicine yourselves on purpose?»
We then requested a refund, he said no. We demanded to speak to a manager, he said none were in the store (Wednesday 3÷25÷2015 at 1:30pm, what pharmacy doesn’t have a manager on site in the middle of a weekday?) and that we could bring the bottle in for him to inspect and he’d determine who’s fault it was (while laughing!). I said no, so he said to come by tomorrow and maybe a manager will be there.
Instead, I filed a dispute on the charge and took the re-​written prescription (and all future prescriptions) to CVS.

I would give them a negative star if I could. Pharmacy is as bad as the DMV. Rite aid corporate if you happen to check your social media, please hire some new people with skill or at least some unskilled happy people.

I’m giving this Rite Aid a solid four stars. It is one of the larger Rite Aids that I have been to which is great if you want mascara, and I dunno… a robe to round out your cat lady look.
It’s spooky because every time I’ve stopped in the place has been really empty yet there are so many registers. I wonder what a day would look like with all of them in use? Did the person who designed this store suffer from an unrealistically optimistic personality disorder?
I may never find out.
I will however keep popping into this location because I enjoy the odd drugstore perusal and I don’t want to get into an elbow fight reaching for my size nylons…

I had always been satisfied with this Rite Aid until a recent experience trying to pick up my Accutane prescription — a difficult process in and of itself because of the 3^rd party federal program that places a lot of restrictions on picking up the pills (iPledge, implemented because of lawsuits regarding drug-​related birth defects), but one that was made unbelievably frustrating by the pharmacists’ unwillingness to communicate and help me through the difficult process. The initial miscommunications weren’t the fault of any individual — again, it was partially my fault for not fully understanding the requirements and time windows of the 3^rd party program, and MAINLY the fault of RiteAid corporation not providing proper training to the pharmacists for working with these 3^rd parties — but the rudeness, slowness and lack of transparency that I experienced as the delays got worse and worse were so frustrating and unprofessional. It ended up taking me 5 days, multiple phone calls to my doctor, and 3 trips to RiteAid to get my prescription, and never once was I offered competent help or explanation about what the delays were or how they could be avoided in the future. The experience left me totally baffled as to what the purpose of a pharmacist/​pharmacy was in the first place, and I truly have no idea what the pharmacists there consider to be their jobs if it is not helping consumers to obtain and understand their medications.
Obviously our healthcare system is convoluted, inefficient and consumer-​unfriendly overall — but this RiteAid is certainly not doing anything to combat that impression. I’m switching to CVS.

This RiteAid is fine but it bugs me that this store didn’t renovate its façade when the rest of the shopping center was redone a couple years ago. RiteAid now totally sticks out for that reason. It fit right in before but now it is an eyesore. Let’s walk through the inline lineup — New sushi, redone 24 hour fitness, big brand new Vons, old, dated looking Rite Aid. Bummer.

Pharmacy is not 24 hrs. There are always long lines. I have now switched over to Walgreens. Please make this store 24hrs again.

WARNING — COUNT YOUR PRESCRIPTIONS BEFORE YOU LEAVE!
I have taken a prescription there only to come back 2 weeks later and they tell me they were out of stock… Seriously, who is out of stock for 2 weeks and doesn’t bother to tell the patient? Another time they change my prescription w/​o bothering to contact me or my doctor. Ans this month they short me 1 pill in one prescription and 22 PILLS in another, which by the way is a highly controlled amphetamine. Seriously, 22 pills missing. I called and talked to the Pharmacy Manager. He said their pill count was correct, which leads me to believe whoever is filling the bottles needs to be fired and have their license or whatever taken away. The Manager said he would call me back… never heard form him. That was over 2 weeks ago. So I am supposed to count every pill or I am just out of luck? Needless to say after consulting my Doctor I have moved my business else where.
FYI there is guy who stands around the store on his cell phone… he is there every time in plain clothes. He’s annoying and loud, he is their «undercover» shopper.

Though I’m not a big fan of pharmacists in general, this Rite Aid is alright overall. I think I know who the 1 star reviews are referring to when they talk about this rude lady. I think she just grew up without her parents ever hugging her and that’s why she comes off very cold (but I don’t know, I’m just throwing it out there).
I’ve been going here for at least two years now and somewhat got to know a few of the pharmacists here. I even saw the rude lady try to smile at me once. I can tell it was unnatural for her but she did try (and that started my wild speculation of her not ever being hugged as a child). Anywho, the rest of the pharmacists are alright. They’re not overly enthusiastic about customer service but I think that’s just normal for any person working in a pharmacy.
In their defense, my meds are ready for pick up when they text or e-​mail me saying that it is ready. When I drop off a prescription, they take anywhere from 15 minutes to half an hour most of the time to fill it. On some occasions when there is a line of about 6 to 10 people, they could take up to an hour or more to fill a prescription when you drop it off. Those were the cold and flu seasons this winter of 2012/​early 2013. Every other pharmacy was out of Nyquil and other cold medicines but they seem to stock up pretty quickly.
While waiting for my prescriptions to be filled, I usually go around the store. There seems to be a deal somewhere or another. I usually end up buying bath stuff, supplements, makeup and/​or candy because of buy 1 get 1 deals. They also have awesome deals with gardening stuff at 50% off, which I would have never guessed for Rite Aid.
I had photos developed here once. And never again. Photo quality is below average to average, taking at least one week to process.
This location also has GNC products.

I’m being generous with the one star. I have to give it to them, they’re consistent. Consistently rude, unorganized, and all around crappy. This review is for the pharmacy, the store itself is like any other Rite Aide anywhere.
I –always– have issues here. I always have the same woman ringing me up, she’s always rude and when they don’t have my Rx she acts like it’s MY fault. Even though I got a text that my Rx is ready. Poor customer service, inconvenient. I’m looking for somewhere else to have my prescriptions filled so I never have to go in here again.

This place grosses me out. I really only go here for the ice cream because it’s the best, otherwise this place is a hot mess. Anytime I’ve come at night, there’s like 4 creepy guys all outside smoking… turns out they’re the employees. I walk in and sometimes the security guard has to go out and grab one of them to help me. There’s crap all over the floor and it looks like the store hasn’t been cleaned in weeks. Who runs this place? I now prefer to do my shopping at CVS on encinitas blvd.
The only positive, besides the ice cream :), is a sweet young woman who works some nights. she always has a great attitude and customer service.

Ya know, a Rite Aid is a Rite Aid is a Rite Aid. What do you expect? Not much beyond yer basic essentials. … But I thought this Rite Aid was a cut above.
First of all, the store is enormous and very clean. And you can see down all the aisles easily. They even have a little GNC «store» that is marked off separately. Their cosmetic section is something to see, with well-​stocked shelves. ‘Cause sometimes that’s the problem — there are lots of aisles but they aren’t well stocked, lots of empty spaces. This one is stocked pretty well.
And… and I always watch for this… the cashier was smiling. And I had to go through the line twice ’cause I forgot something. And she was still smiling. A contented employee makes for a good experience.
This is right off the Santa Fe exit on the 5 in Encinitas and I will be back.