Enterprise Rent-A-Car

I made a reservation two months in advance for a fifteen passenger van for a week on a holiday weekend and received an email they had no vans 24 hours before I was to pick up the van because they were recalled, sounds a little strange I thought and called at other locations that told me I just rented their last van an hour ago so I asked if the vans had any recall and the other location said yes and all recalls had been completed. Called back the clerk Hunter and he replied they have no control of the vans they come from a central location and they are sold out. Now I am panicking going to another company last minute to locate a van at the airport at a very busy holiday weekend. I will not be calling enterprise and their sister companies the next time I need a car. Sorry enterprise your customer service sucks.

service, quality autos, value… i had to give them 5 stars—

Whenever I need a car in town I go to this office of Enterprise. I think they have great customer service

Friendly, trustworthy and professional team
Fast service
Flexible options
Thanks guys

I had a great experience from booking online, calling to discuss car size options, pick up, etc. all went naturally quick. The customer service by each and every team member was positive. I mostly worked with an awesome young associate by the name of Taylor who picked me up, did the check out, and when I returned a week later, gave me a ride to where I was going. She exemplified the great attitude and values I know Enterprise instills in training and I am grateful to have a company like Enterprise to choose from in renting cars.

Always a good experience renting from Enterprise in Encinitas. Everyone is always very friendly and helpful.
If I had to complain about anything it would be that it would have been nice if the card had been washed before we picked it up. The car was sound and very comfortable for our long trip.

Great job enterprise! We rented a minivan to take a road trip. The minivan was not available do they upgraded us to a Chevy Tahoe. Great ride!

This is the worst Enterprise location! They are all very unfriendly, super slow, disorganized and don’t know the basics of customer service. I’ve been there three times in one week. Nobody ever told me hi. It took them forever to find me a car and they did not even give me options. They just let me wait until somebody has time to take me to the car. There’s also a girl there that made fun of my husband because he refused to purchase the additional warranty. Very disappointed!

After having my car stolen while I was out surfing, I rented a car from Enterprise Encinitas. Everyone I interacted with at this location was super friendly, eager to help and also sympathetic to my circumstances. Best customer service I have received in quite a while. A+

I read some of the negative comments in these posts, and u have to say I cannot find any of that with me experience at this enterprise. Dan Valenzano the manager was very ingratiating and professional. Took care of everything I needed and got me out of there asap. Brett Davis was also there working the counter and u believe he is like a regional manager. Yet he was there working like crazy while the lobby was full. In waiting my turn I noticed how great both of these gentlemen were with the customers and there wasn’t one complaint from any of the customers who were either renting it returning. Quite the opposite. Everyone seemed happy and with their rental and the service. Don’t like renting cars as a practice, but these two gentlemen made it painless.

Very impressed doing business with the Encinitas location of Enterprise Car Rental! This location is well run thanks to the superior expertise of the manager (DAN). I left my auto cell charger in the Nissan rental car when I returned it. Dan went out of his way to get it back from a customer who rented it after me. I am also grateful to the considerate customer who returned it while still renting the vehicle! Excellent service from everyone at this office!

My rental car stunk!
I mean literally smelled awful! I was already annoyed since it took them 20 minutes to find my reservation (which I had called in earlier that day to confirm) and another 25 to have the vehicle ready to go.
I noticed as I drove off the lot, the car smelled like BO and men’s cologne. Yuck!
Even with all the windows down the smell was nauseating. When I got to work I noticed the seats that had just been cleaned were still wet and now my pants and shirt were wet also. Now I was concerned that I was going to smell like this car and I was uncomfortably damp.
I called the office and requested to be put in another car since it was giving me a head ache. They put me on a 5 minute hold just to have someone else ask me to repeat my request and then tell me i would have to call back later for some unclear reason. I know I sound impatient, but this isn’t the DMV and past experiences have been much more pleasant. Skip the Carlsbad location, Encinitas is much more helpful and on top of things.
Over all, yes I was put in a car but don’t act like your doing anyone a favor I am paying for this device!

I had friends in town that wanted to rent a car while in town for a couple of days. I drove them to enterprise car rental in Encinitas. First, we were told they didn’t have any cars. Ok, is it me? That’s their business, right? How does a car rental facility not have a single car on their lot? We were told to come back in a few hours! Second, they wouldn’t take their debit card, because it was «out-​of-​state.» Oh and they don’t take cash either! So I offered to let them put the deposit on my credit card. We were by Dan, the manager, that once the car was returned, they could pay by cash or debit and my card would be refunded immediately. When the car was returned my friend put the remaining balance on her card. Well supposedly!!! The gal behind the counter took the card but some how ran the additional charges on my card. I waited days for the credits to appear. Thirdly, Dan, the manager, gave them the keys after he checked the mileage and gas level but never documented any scratches or dents. When we brought it to his attention, he told US to take pictures to document them and not to worry.
If I ever need to rent a car again, I will be looking elsewhere!

Friendly and efficient! I gave them a general idea as to what I didn’t want and they were very clear that I could come trade the car in if I didn’t like it. I called them the day before I had to head out of town on a road trip due to one questionable light that kept chiming at me and they made sure to have another car ready for me.
This car was arranged by Geico while my car was in the body shop so the initial coordination was thru them. The overall process and their commitment to making sure I had what I needed could not have been smoother. Many thanks to Phillip and the entire staff for being so friendly!

As a regular renter at this location (road tips), I am happy to recommend the energetic and attentive crew at this particular location. Since the La Costa location closed, I’ve used the store near the outlet mall/​car dealerships in Carlsbad and it was a consistently abysmal experience. This location has been an antithetical experience — every time.
One thing I like about the staff here is that there isn’t a heavy vibe of «management superiority» — and the requisite accompanying downer that overbearing boss/​sub-​ordinate peon dynamic creates for anyone within the necessary distance required to rent. This team seem to respect each other and treat each other as colleagues.
Beyond the professional atmosphere and great customer service, they always seem to be able to come up with a car for me — even with an unreasonably short notice.
I’ll continue to spend my car rental dollars here.

Customer service was great! I was hesitant to use this branch as I’ve been so close and accustomed to going to another branch for all my rental needs, but after meeting Dan, I was convinced he is going to be my go to guy for my car rental needs. Very accommodating, he showed me all the features of the car, was so understanding and stood by his word that I can come in Monday early morning and someone will take care of me so I can turn in the rental and be off to work! I recommend this branch!

We are blessed to have this location as our neighborhood car rental agency. They are small enough to not be so Corporate yet big enough to have great cars on their lot almost every day.
Lately I’ve been renting a lot and I’ve never had less than a wonderful experience working with the staff in Encinitas. They go out of their way to make customers happy and I appreciate any business that does that!
Enterprise has always been a company I prefer to rent from and thanks to this great location, I don’t have to go anywhere else.

During my initial pickup there was some miscommunication that resulted in an inconvenience– however, everyone went out of their way to make it right. Good service.

HIGHLIGHTS: friendly service, affordable pricing
The staff at this Enterprise are friendly and professional. They coordinate very well with Fender Mender down the street. The car I had ended up having a flat tire and was running low on air the day before I returned it. While I was in the lobby area I heard another client complain of the same problem.
The only down-​side to this Enterprise is the location. El Camino is pretty busy in that area and you have to go through a crowded parking lot to get to their store.

This place rocks! I have been renting vehicles at this location every week for the past couple of months, and the customer service here is second to none. I’m always greeted with a cheerful smile and I like the fact that they acknowledge your presence even when the place is busy and they are working with someone else. The vehicles are always new and clean and there’s usually a variety to choose from.
Dan the manager is awesome and Sean is super personable, they make the whole process painless and efficient. Man I love these guys! I am extremely satisfied, & they have my business for life!!!