Crown Ace Hardware

Hardware was very helpful with finding what I needed. But right when I got to the register I was called mam, not only once but 3 times to my face and customers around. I’m extremely insulted!!! I do not look like a «mam» what’s so ever! Very unprofessional customer service. From working in customer service for 12+ years, you NEVER label a customer by what gender you think some one is. You say «I can help you». Or when multitasking you say to the other people you’re working with «let me help the next customer» and I’ll get back to you on that. Never coming here again!!!

Enjoy doing business here and Jeff is awesome! Friendly helpful service with competitive prices and people who work here actually know what they’re talking about

I love this store! They have such a variety of items and the service here is the best you can get! I love the handwoven baskets they supply from Ghana and their prices are great!
As a matter of fact I have to go and buy a new umbrella for my table!

Horrible return/​exchange policies and unable to work with customer requests. My mom bought a ladder there without me knowing and when she got home I told her we already had one in the garage so I went to return it within 30 mins of purchasing it and they would not allow any type of return/​store credit for something that was clearly never used because of their policy. Most other stores would do that no problem. I will not be shopping there again due to there extreme lack of customer service

I buy many cleaning/​hardware supplies at this store. Service is over the top. This morning I was helped for 10 minutes finding two tiny screws– grand total .86 cents. I was thanked for allowing them to serve me…

The staff was both very friendly and very helpful. Honestly, thats exactly what you want from a hardware store. I’m already planning a return trip for more supplies, and I’m more than happy to have come across these guys.

I have not yet felt compelled to write a review on Unilocal but after the service I received today I just had to share. I have been shopping here for many years because the employees are very knowledgeable. Today I came in with a huge problem with my toilet not working properly. The store manager (I think his name is Taylor) spent about a half hour explaining exactly what I needed to get to fix it. He also explained the steps. I got home and with the parts I bought and the explanation he gave I was able to fix it without calling a plumber. This is why I love ace.

I like Ace. It’s no Home D, thankfully.
Although Ace is a fraction of the size there are many things you’ll find here that you’ll never find at Home D. Small parts, screws, fasteners etc… The service is much better as well. You can get good help at Ace. It’s not a warehouse of supplies but it’s a good place to get the more detailed things you need.
The employees are very personable.
It’s really nice to be treated like a small town local when you shop isn’t it? That’s what you’ll get at Ace

We purchased a Weber gas grill here earlier this month, and the staff is friendly and extremely helpful. I ordered the grill online for in-​store pickup, and when I arrived to pick up the grill later that day, the staff had built it up and the manager helped me load it into my car.

I love coming to this store. It reminds me of an old country store that carries a little bit of everything with a smile and a helping hand. The guys are consistently super friendly and go above and beyond in assisting the customers (well they do it for me so I’m assuming this holds true for everyone :) The place is always really clean and feels more like a store from a movie set than a greasy hardware store. Ace and the Cardiff Post Office have the same small town feel with great guys behind the counter and in the aisles. In fact, I’d suggest you all get together for a little party and share secrets! And who doesn’t want to go to a party anyway???

Great local Ace hardware store. Been here a bunch of times for keys, paint, patio furniture and more. Very helpful and friendly staff. Good prices.

The staff is always friendly and helpful. This store has most items for home repair and improvement. The location is outstanding as I would need to drive 5 miles otherwise.
Thanks

I love my local ACE! Been going here for years. Its got a pretty small footprint in the lumberyard and packs in a lot of items. The staff, as mentioned by other reviewers is amazing. I am a chronic project starter and I’m always treated with respect for whatever crazy thing I’ve decided to try… I’ve been known to shown up multiple times in a day asking questions to achieve my goal… and never been treated like they were too busy or unwilling. Its smaller than some other ACE stores I’ve been to, but there are still plenty of fun seasonal items and novelty things you’ve come to expect from an ACE. Love em.

Five stars to the gentleman who assisted us. As regular customers of this store we have always received exceptional customer service… until today. The manager made a serious mistake and lost two customers.

Convenient downtown Encinitas location and manageable size. Large inventory (including little bits-​n-​parts that are indispensable to repairs although low-​margin for the owners). Friendly, knowledgeable and good-​looking staff ;) Easy parking, and bike-​friendly too! I have shopped here several times on visits to see my family, and each time the shop workers solved a problem for me. We have gone back to make larger purchases because we want this store to stick around. Is civilization possible without a good local hardware store? I don’t think so.
Check out the gorgeous African market baskets behind the front counter. These handmade beauties are good for a lifetime of usage, are very reasonably priced, and support women artisans, I was told.

I love these folks!

I love this place. The employees are always very friendly and helpful. I could probably save a few bucks and go to a big box store, but I prefer this one for their customer service. P. S. Dog friendly too!

My review is about one employee in particular: Roy…
As a complete rookie when it comes to home projects, I set out to create an additional clothes rack for my closet. The first place I ventured was Home Depot. I’ve never had a good experience there and every time I leave feeling defeated because of the condescending way Home Depot employees have talked to me, but I went back anyway.
Home Depot didn’t have the exact supplies I needed so my next stop was this Ace Hardware. Roy met me with a friendly smile and asked what I needed help with. I told him what I was looking to do and immediately, he picked up on my rookie status.
Instead of talking down to me, he guided me through the store, helped me create the idea I was looking for, and put it together for me since I don’t own a power drill. That’s what I call going above and beyond the call of duty. Now, thanks to Roy’s impressive customer service and supportive approach, Ace Hardware has one more dedicated customer who will pass on her great experience to others.

3.5 stars
I like Ace Hardware for their friendly customer service. The downsides of these stores is having limited selection due to the small size of the store. I thought that this particular location was okay; and similar to the other Aces I’ve visited. I would return here again.

Fine hardware store. Came to Crown Ace to get some paint, rollers and brushes so I could finish up the outside fascia of one of my friends homes that she just bought and I accidentally ended up with indoor paint. The helped me get the right paint, color and exchanged the paint I goofed up on with no questions asked.
And another plus, it was close to where we were working.