Hi… I had a very bad experience… I contracted for a whole house cleaning at 0800 this morning… hadn’t heard from them, and they hadn’t shown up by 0810 — so I called. Jorge said his Technician had left his house at 0800… and would be arriving at my house in 30 minutes. 35 minutes passed… no Technician. I called Jorge again, and was told that the Technician was still on his way. Long story short, it was 0910 and still no Technician. I then cancelled, as I had lost all faith in the company. Zero reliability. Though Jorge did his best to orchestrate, it seems that his Technician is not on board with the concepts of Timeliness, Reliability, Communication of Delays or any other Basic Customer Service Concepts.
Tony D.
Tu valoración: 1 Del Mar, CA
Unfortunately we had a very bad experience. Jorge talked a good game but had a hard time managing his crew and the 3rd party people he hired. Jorge wrote things down and was very articulate unfortunately never passed his notes to his workers. We were let down week after week on a major restoration and did not have access to our only bathroom.
Anthony M.
Tu valoración: 5 San Diego, CA
Champion Chemdry was great, they were fast efficient and dependable. Simply great.
James F.
Tu valoración: 5 San Diego, CA
I’ve Champion Chem-Dry a few times in the past few years and I am amazed at how clean the carpet looks after they come by — I love my vacuum, but sometimes it doesn’t get everything, but Chem-Dry makes it all look like new. I called them yesterday and got an appointment for today — the cleaner arrived 15 minutes early and helped me move a heavy couch, then went to work on the rooms needing cleaning. After a little more than an hour, he was done and my carpet looks fantastic — and it was dry in a few hours. I should have looked at their website first to get a coupon! They also do emergency carpet cleaning, so if you get a flood in the house, they can help with the carpet cleaning and drying.