Bob’s Carpet Care

I have used Bob’s Carpet Care about 4 times now — about once per year. Ryan cleaned my carpet the past couple times. He was just at my home for a pre-​Thanksgiving cleaning. I was pleased with his conscientious attention to the details, especially the dirt tracked on the stairs by the family and pets. I like that they only clean with steam and do not add any scents or «deodorizers». All I want to smell is «clean» i.e. no more doggy odor and no gaggy cover up scents. My only complaint is that I would like the technician to be more careful when moving the big hoses around my wood furniture so that the finish does not rubbed. Ryan was polite and businesslike with a great attitude. The carpet looks great. I would definitely use them again and I will. Thank you.

They made old carpets look brand new and got rid of all of the stains from makeup to coffee. Trustworthy and affordable.

I highly recommend bobs carpet care. Tom and Easton did a great job and went above and beyond for us. Thanks Bob for having such a great crew.
Michael B

Tom and Easton did a terrific job (as usual) on my carpets. They are always very polite and professional. I would highly recommend Bob’s Carpet Care to anyone. Thank you very much!

I have used Bob’s Carpet Care maybe 4 times. Last fall I used another company using an Amazon Local deal — great deal, poor job.
Tom came out today and cleaned the stairs, hall and bedrooms. He is so nice and professional. My carpets look so much better!!!
I won’t stray away from Bob’s again!!! lesson learned!

Tom and Easton were very kind and professional. They did a marvelous job, and I would definitely recommend this service. There was good communication between the crew and Bob as well — They had written my phone number down incorrectly so I wasn’t home when they initially showed up to my house, but it was rectified very quickly and all was well. Very courteous and polite.

Bob’s Carpet Care is the BEST, Absolutely the BEST EVER!!! I have been using them for the past 2 to 3 years… to clean my 30 year old carpets… no joke, 30 years old… and he continues to amaze me every single time! I keep thinking it’s time to get new carpet, only to see him get them once again looking FANTASTIC! Yes, I have used other services… and they were just OK… Bob’s is hands down THE BEST!!!
If you want to stop throwing your money away or settling for just OK… call Bob’s to finally see what your carpets are really supposed to look like! PLUS, his guarantee cannot be beat! Do your carpets a favor, call Bob’s Carpet Care.

I had a great experience with Tom and Easton at Bob’s Carpet Care. From beginning to end, they were polite, professional and efficient. Also, importantly, I didn’t feel worked over as I have in the past by «other» carpet cleaners. No switch and bait. Tom and Easton cleaned the stairs in our rental property that had some very deep stains and dirt from a renovation we did in our master bedroom and guest bathroom. Tile dust, dirt from our contractors’ shoes and goodness knows what else were imbedded in that carpeting. They also did a bit extra where my previous tenant’s cat had slept under the couch and it was stained with cat dander. These guys were magicians. I couldn’t believe it turned out so clean and spot free. They took me from believing the carpet was almost out of life to thinking it has several more really good years! The only downside to their service was price. They do an amazing job, however expect to get great service, effective results and a larger than average bill.

The customer service I received from the guy that came to clean my place didn’t make me feel very valued as a customer and I decided against using the service. We REALLY REALLY needed our carpet cleaned because in-​laws were coming in two days. For me to cancel a cleaning that I needed badly speaks to the level of disappointment. It’s not so much what he did but more so what he didn’t do. Far too often people judge service primarily by the «actual» work. What businesses need to realize it the service starts the moment the vendor is greeted or does the greeting. I won’t say anything about the vendor I found, but I will say that the company that did end up earning my business, definitely gave the impression the business was valued and I will refer every one I know. Just a word of advice to BOB… When you send a rep to a home to have it cleaned and the person declines the service. You might want to have someone from the company make a quick follow up to see if anything could have been done to earn the business. That little effort makes a big statement to customers. I am sure the fuel you pay for the van to go from house to house cost money and rather than have that cost of fuel wasted because the service was declined. Atleast you can take 30 sec. and inquire why the service was declined. You never know, it could be something simple that would provide you an oppoturnity to possibly retain the business. My case was definitely one that fit this scenario, it doesn’t matter to me who gets the business. Just my opinion, clearly you have enough business to where it doesn’t matter.

I have used Bob’s about 7 times in the past three years or so to clean our wool carpets and upholstered chairs. I have had outstanding service each time and will only use them.
As others have written, the staff is always courteous and professional on the phone and in person. The guys who have cleaned my carpets have always been very, very polite, efficient, and they do a great job.
Recently I needed my upholstered chairs cleaned but the cost to clean them, together with my three wool carpets, was getting up there. Tom (of Bob’s) suggested that for a lower cost, I only needed to clean the cushions; the body of the chairs didn’t really need cleaning. It was an honest suggestion, one that another company might not have made, and I appreciated it. That is one reason I always go back to Bob’s

Bob and his staff both on site and in the office were courteous and professional.
I encountered a stain on my travertine tile which they were careful to reclean to my satisfaction.
While they were in the house, a neighbor’s dog ran through with muddy paws and dirtied the new carpet and they cleaned the paw prints at no charge!
I’ll choose them again!

I have used bob for 15 years. they are the best!!!

My mother in law was set for a surprise visit and we needed some carpet cleaning work done — quick. Bob and his team to the rescue. I called their office and set up a time — the office staff was very friendly and accomodating. Bob showed up himself and did an excellent job of cleaning the carpet, and pointed out a spot that couldn’t be removed. He actually ended up removing most of the stain but he wanted to be sure he set my expectations that not all carpet stains can be removed. This is completely understandable and I appreciate the effort they took to tell me ahead of time. The team that showed up was on time, professional and exceeded my expectations in terms of quality and price. I will call on Bob’s Carpet care in the future without question.

I accidentally left my coffee cup on the side table in the living room and our 85 pound shepherd knocked it over while chasing our other family pet. We tried oxyclean, resolve, cold water and clear soap, and to no avail the stain was still highly visible.
As an added bonus, the coffee spill happened over memorial day weekend when all carpet cleaning businesses were closed.
I called Bobs Carpet care at 8 am this morning and by noon their technician Ryan was here to come to the rescue!
They have a 125.00 minimum, but it is worth every dime spent. The stain did lift (oxyclean did bleach out some of the carpet, which was our fault for using it), and Ryan even cleaned the entire living room area while he was here. I received a free bottle of spot cleaner and given written instructions for aftercare. I am highly satisfied with Bobs Carpet Care to make themselves available to me on such short notice and their ability to perform the services needed without price haggling or the usual sales pitch to try to get me to purchase unneeded extras.
Thanks again!

After doing much research about carpet cleaning and looking at reviews I decided to choose Bob’s Carpet Care service. Bob or whoever it was on the phone sent T. to do the job. Besides carpet in my home I have expensive wood flooring. When T. was cleaning the carpet close to where it met up with the wood floor the over-​spray was getting onto my wood floors and so I discreetly laid down a towel, when he did not use the towel to clean up the water I wiped it up myself. When it happened again, I mentioned to him that the installer told me not to allow water to lay on the floor.
T. then proceeded to tell me how he was very familiar with wood flooring and that my installer did not know what he was talking about. I did not tell T. this at the time but the manufacture also gives the same instructions as the installer and the same recommendations can be found via the internet. T. also mentioned that he makes sure that the water is wiped up before he is finished. After he had finished with the last room that met up with the wood floor and left that area of the house I nervously left the water sit on the floor to see if he would return to wipe it up. After 5 minutes or so, I wiped it up myself. When he did return he did not even go near that area of the room to wipe up water that he did not know I had already wiped-​up.
When he was finished his work I mentioned to T. that the carpet in some areas did not seem as clean as I had hoped. He told me that it would look better when it dried. I doubted that but I did not feel like dealing with someone full of excuses and I did not have time.
After he left I had my bags packed to join my husband for a 2 day stay at a hotel so that we would not be walking on the carpet. I planed this ahead of time because I wanted to make sure the carpet was completely dry before it was walked on again.
When we returned home neither I nor my husband were too happy with the way our carpet looked. Two rooms and the stairs looked like they had not even been cleaned at all. My husband called Bob’s Carpet Care to complain and T. told him that (prior to his cleaning the carpeted areas under discussion) he had told me that those areas would not come clean. Well, first of all that was not what he told me and second of all does it make any sense that I would tell him to go ahead and clean the carpet (one room in particular) if his efforts at cleaning it would not be successful? I could have saved myself the cost of cleaning those rooms if I knew he could not do the job right. T. then told my husband that he could come back out and do those areas again. But, we had company coming in to stay for a few weeks so that would not work for us.
Also, I’d like to add two more things. One was that T. was using a water hose which had a big metal clamp with a metal piece protruding out that he was dragging up my wood stars. The metal was hitting on the wood. When I brought it to his attention he warped a cloth around it. The second incident was that T. took my large living room rug out to the garage to clean it, he did so on the garage floor with no protection between the dirty floor and the rug. My mistake was not to make sure that he was going to be using something that would not get the bottom of the rug dirty which was later drug back into the house.
I see no reason to pay out a lot more money for carpet cleaning only to see the same results as I would have seen if I had paid a lot less. And I certainly don’t like being treated as if I don’t know what I am talking about. I’m just a stupid woman who has been around a lot longer than T. and so there is no way I could be intelligently informed on the subject of wood flooring and I would not be able to judge between a legitimate excuse and a phony one.
UPDATE: Since posting this review I have heard from the owner of Bob’s Carpet Care and he expressed to me that he thought I should have contacted him before I posted this review so that he could have a chance to take care of the matter first. I explained to him that regardless of what he did it still did not change the facts of what had occurred and that I was only posting the facts.
Also, Bob’s Carpet Care refunded my money for the carpet cleaning within a week of the owner contacting me. He told me that he had let all his employees know of the incident and that he was making efforts to keep there from being another incident of this sort.

I called Bob’s Carpet Care and was greeted by a very pleasant and professional young lady, Hawna. She listened to my carpet cleaning needs and was quite helpful and accomodating. On the day of the consultation, Tom and Kevin showed up on time and Tom WOWED me with his expert knowledge and honesty after assessing the condition of the carpet. I was so impressed with the consultation alone I wanted to Unilocal them immediately. I will Unilocal them again when the job is complete!