All Pets Animal Hospital

Dr Cantrell was absolutely amazing. We love her and have brought our cat Monkey and our puppy Rawlie :)

I have to downgrade my rating on All Pets, at least for the specific purposes of chinchilla healthcare. After my first two visits to All Pets with my chinchilla Artemis, things went downhill. (He is still alive — this is not a «why didn’t you save my dying animal» complaint.)
Originally when I went in, I told them I thought my chinchilla had a tooth problem because he had all the classic symptoms *except* the drooling. I stand by my statements that Dr. Helfrich is very nice and was very gentle with Artemis; however, he stated to me very clearly (twice!) that Artemis’ teeth were «perfect» and that’s why he thought Artemis was having a gut problem instead, despite obvious tooth issue symptoms. 6 visits over three months, two doctors, and $ 1400 later, it turns out Artemis DOES have a tooth problem, which caused a gut problem after the fact, due to his inability to eat and the drugs prescribed to treat the initial misdiagnosis. X-​rays were part of the ever-​increasing bill, but since they were focused on the gut, the tooth problem went unsolved until Artemis finally did start drooling. (I will never doubt my own knowledge after 16 years experience with a species again just because someone else has paid for vet school.) When they finally changed their mind and focused on the teeth, they put Artemis under anesthesia and trimmed the teeth, but when he still didn’t stop drooling I had to take him back a second time and they put him under again — and charged me again — even though it was them that missed the other teeth that needed trimming the first time. These were $ 200+ visits. The x-​ray visit was close to $ 400.
On top of that, the charges were habitually incorrect for sub-​q fluids (they would charge me for a dog or cat instead of a small animal, which is about a $ 17 difference), and for other services that the vet would say was a reduced price while in the exam room (because I had to keep coming back again and again for the same problem), but then the vet tech would enter at the full price. (Must be a lack of communication going on there.) The girls up front are only making appointments and collecting the money, so they don’t really know the difference (altho if they see you have a chinchilla, and were paying attention to what’s on the bill, they would know you were overcharged), so you have to look at the bill carefully and question everything.
Dr. Loudis (the owner of the hospital) did finally get Artemis’ teeth trimmed properly for now — Artemis is back to eating, drinking, and pooping, which is an improvement, and I’m grateful for that — but the problem is not solved because while Artemis has gotten somewhat better over the last few weeks, he is still obviously not as healthy as he should be at this point. What he needs is an x-​ray of his teeth so we know if they are growing into his jaw (or worse), but I can’t afford that yet, as I’m still trying to pay off $ 1400 in bills for misdiagnoses, unnecessary medicines, and extraneous procedures. (To their credit, they did immediately correct all the wrong charges I asked about, but I did have to question them to get it right. Dr. Helfrich also waived the exam fee for one of my return visits, so that was nice, but Dr. Loudis did not do the same, so I guess it’s up to the individual vet what they charge.)
Chinchilla tooth problems — often called malocclusion — are pretty common, and usually manageable if the roots aren’t growing into bad places, which is what I’m worried might be happening here. I feel a vet experienced with chinchillas would’ve looked at the teeth first to rule that out before proceeding with a diagnosis of gut problems, especially given the experience I have with chinchillas and the optimal environment they live in (which was all recorded in the file on the initial visit).
Please don’t get me wrong — these are not bad vets. I think they are probably great with cats and dogs and other more common pets. The staff is super friendly, too, and the whole hospital has a very nice feel about it. I just can’t recommend these guys for chinchillas, though. I will be taking my business back to Ranch San Diego Animal Hospital. The vets there have much more experience with chinnies. The unfortunate part is how far away I live from their location, but I’m thinking my time and gas money will still be way cheaper than what I owe now for an only partially solved problem.

First off a vet open Sundays? What? Yes Please!
I’ve recently moved (away from my old vet). Last week I brought my cat in as she was licking bare patches on herself… the appointment was easy to make (same day!) I was greeted promptly and pleasantly when I came in. The assistant (I SUCK at names sorry!) was really nice. The vet also super nice. We discussed treatment options, and they were very understanding about my budget constraints. After the visit I received an email with follow up after care information as well as a phone call checking on how my baby was doing. I feel like they cared about my cat, and am very happy to have found a new vet!

Friendly staff. Doctors really care… take their time with you and your pet to understand what’s really wrong. Reasonable rates. Definitely recommend.

My family and I are new to pets. We got a 4 year old bearded dragon a few months back and he got sick over the past few days. He was doing very poorly this morning so we decided we need to take him in.
We called a couple places and found that all pets could see him within a couple hours. They were very easy to work with to schedule the appointment.
When we arrived we had the feeling that our lizard may have already passed. The staff took him in and discovered that he had, in fact, already passed away. A staff member and a Vet both came in to deliver the news and were extremely kind and compassionate. The Vet put our minds at ease by telling us the lizard looked otherwise healthy and it was most likely a virus that killed him. Nothing we could have done.
They put our deceased lizard in a very nice box with fresh flowers on top so we could bury him at home (our choice).
The front counter staff were also extremely thoughtful and told us that there would be no charge for our visit. They seriously went way above and beyond! What a great bunch of folks. Thank you.

Awesome. Really great office, great receptionists, very clear communication, just a very nice place to be — especially in unfortunate circumstances. My two small chickens were attacked by something, (not sure what, maybe a raccoon), and they both seemed on the edge of death — with nasty gashes, puncture wounds and torn out feathers, shaking, stressed… just horrible. I was able to get them in to see Dr. Helfrich right away. They got cleaned up, pain meds, stitches and antibiotics. They are «on the mend» and it looks like the will survive. I am so thankful for a Vet who knows chickens, has some of his own, and understands that they are more than «just chickens» to me. Dr. H. was awesome with my chickens — but also, very supportive for me emotionally, since I was feeling absolutely horrible for forgetting to close the door to my chicken’s coop. :(I can’t say enough good things about All Pets Animal Hospital. I’be taking all of my pets to them now.

I brought my guinea pig, Olive, in for a cyst removal on her back leg. I have to admit I was nervous bringing her in because I have had bad experiences in the past with other vets. My nerves were quickly calmed the second I walked in. The front desk staff was very welcoming and helpful, as was the vet tech who met with me before I left Olive there for the day. Dr. Loudis called me shortly after I had dropped her off. He was very honest with me about the procedure and didn’t try to push unnecessary tests to up the price. After I agreed to the procedure, they called me right after it was over to update me on her status. When I picked her up that evening, they met with me to give me detailed instructions on her care after bringing her home, and she even received a Certificate of Bravery with her picture on it. Dr. Loudis brought her out to me to explain her incision and what to look for as far as possible problems or infections. I was very happy with my experience at All Pets Animal Hospital and feel very comfortable bringing my pets here in the future. Thank you so much for taking such wonderful care of Olive!

Dr. Loudis has guided our family through many pet family member decisions that are hard to make when you are so close. Three cats (all living into 14 – 18 years), dogs (still going!), and a bearded dragon! I have to say, that what he and his staff were able to access from a reptile was impressive! He wants to keep all of us together for as long as possible. And I believe, in great harmony, he will do anything to achieve that.
Unfortunately, but very beautifully and softly, he was able to transition our reptile and other family members to their rest. And put us humans at rest as well. Beautifully and with delicate care.
Dr Loudis is a veterinarian like no other I have ever known. And I find myself requesting him selfishly in times of need, but only because he has our pet and our family in his mind… for us, not himself. He will not recommend high priced tests if it isn’t necessary. We have had other Vets that want to put our animals directly into surgery and high priced procedures, and Dr. Loudis has said, maybe that is not the right decision for that animal. Maybe that animal can’t recover correctly from a surgery like that. He thinks forward. He thinks for our family. He thinks for our family member. And we trust him more than anyone we have ever tried to trust in for our pet family members. Thank you Dr. L. What you do is soooo much more appreciated than you know!!! And so much more than we can ever give back. Much love, Sam and Fam! (Doing GREAT BTW, 01÷26÷16)
Ps. He personally calls back after big tests results and even blood results to let you know what is going on and to field questions you may have and to check on the progress of your pet!!! What Dr does that??? Personal, loving, and TRUE CARING service from him and his long standing staff!!! Again, Thank you!!!

I have been seeing Dr. Loudis with my pets (two different reptiles and one cat) for years, and have consistently had great experiences. I have found the techs, doctors and reception staff to all be polite and friendly.
I have never felt pushed to spend extra or purchase additional services, which is really important to me. I have been to other vets where I felt guilty for discussing cost or asking why services were necessary. With Dr. Loudis, I have always felt that I could openly discuss all the services and their prices and then make my decisions as needed.
Dr. Loudis has helped me care for two of my pets as they died. In both cases, he was knowledgeable and supportive. When my cat was dying of cancer, I wanted to minimize her stress by bringing her into the office as little as possible. This can be difficult for a vet, who can make the best care decisions by seeing the animal in person. But Dr. Loudis and his staff were very understanding and did their best to work with me so my cat had as few office visits as possible. I am very grateful for their efforts.

Besides my own bunnies, I have a regular population of rescue bunnies so we need a great exotic vet. Both Dr. Loudes and Dr. Helfrich have been great at dealing with the issues that come up with our bunny population. All the staff are very caring.

We received a sympathy card today along with «In Loving Remembrance» Forget-​me-​Not flower seeds enclosed, that meant so much to our family. Dr. Loudis and his staff are the best, they truly show how much they care.

My wife and I are very particular and judgmental when it comes to exotic pet vets, mainly because a ton of them «claim» to be exotic but actually have very little experience with pet rats, and mainly focus on birds and rabbits. In addition to that, all of the exotic pet vet places we’ve gone too have either not been clean, felt like it was a money-​grabbing business, or just felt sketchy overall. It’s hard to explain, but I think that anyone who has a sick pet is going to scrutinize the vet as much as possible because we all care and love our pets so much. Anyways, I digress.
My best friend, Rattata, was our pet rat, we had been together for 2 years and she had traveled with us all across the world. She cuddled and fell asleep at my feet every night, played with her other ratties, and I (we) was as close to her as you could be with a pet. She started growing two large tumors, and we had set up multiple appointments at different vets. None of them felt right to us — rat tumors can go into hundreds of dollars, or more, and have sizable risks, so we wanted to make sure the doctors and care would be the best that could be.
We drove over 50 minutes to make an appointment at All Pets Animal Hospital — and were subsequently blown away by how friendly the staff was, how clean and warm the facilities were, and how knowledgeable the doctors seemed to be about pet rats and their care. They told us that we could wait and see if the tumor got any bigger, and if so, to make an appointment. We made an appointment about two weeks later with Dr. Nicholas Helfrich, who did the surgery on Rattata. Unfortunately, she passed away during the surgery, but not through the fault of the surgeon, the tumors were so big and there were so many that she had to be on anesthesia too long and ended up not waking up. Nick, to my surprise, was just as upset about her passing away as we were — something I couldn’t have imagined. If it had not been for his kindness, compassion, and helpfulness, the experience or her passing would have been by far much worse.
After they had given us the options for our next steps, they gave Rattata a beautiful little boxing with flowers, pillow, blanket, and gave us a chance to say goodbye to her. Nick helped us on our bill citing that they were not able to accomplish what they wanted, which was not only one of the kindest gestures we have ever seen, but helped us significantly during our financial stress. They were also so kind enough to send a card with the entire staff’s signatures and notes expressing grief for our loss. It brought tears to my eyes.
I highly recommend that if you have an exotic pet that needs care, to not wait, and to bring them to All Pets Animal Hospital. They will take care of your pets like they are family.
The ONLY, and I stress, ONLY negative thing I have to say, was not even the staffs fault: when we gave the nurse our rattie before surgery, I really wanted to say goodbye and good luck, just incase something went wrong, but I didn’t. Sometimes I think about that last moment and feel sad that we couldn’t say goodbye — I stress that if you take your animals to surgery, to always wish good luck and give kisses before sending them off. This was not the nurse’s mistake, but forsure, I recommend that if the nurse is ready to take her off, don’t wait for permission from her/​him, ask to say goodbye/​goodluck before a surgery — you will be glad you did either way.
Thanks again for reading everyone, and thank you so much Nick, for caring.
David & Samantha

Couldn’t be happier with the care at all vets, particularly Dr. Helfrich. brought a sick anemic kitty in this weekend and she got the best care. very thorough workup, prompt updates, and sound advice regarding transferring her to the specialty hospital for a blood transfusion. Dr. Helfrich followed up by phone the next day because he wanted to know how our kitty was doing; that was above and beyond.
I’m a physician myself (for humans), and I really appreciated that Dr. Helfrich did not hesitate to refer to an internal medicine specialist given the rare presentation of her specific anemia.
Top notch care. great place to take you pet.

My daughter’s pet mouse was ill and I took her to All Pets. Both Dr. Helfrich and Dr. Loudis worked very hard to get Snow healthy again. They were knowledgeable, helpful and very compassionate. I would highly recommend All Pets. They are the best!!!

Haven’t been there, only spoke with them on the phone about having our 10 year old bearded dragon put to sleep because he is dying and I don’t want him to suffer. Over the phone I was told first he has to have a wellness exam first. Well since he is 11 years old and that’s as long as they typically live, can’t move and won’t really open his eyes I can tell you he’s not well and is dying, but they need to charge me $ 66 to tell me that. Then the euthanasia drug is another $ 79.90. So trying to do the right humane thing is going to cost me basically $ 146 to put a $ 40 pet to sleep. I don’t get it, please tell me your joking. I’m surprised you guys don’t need to run a blood panel on him first since he’s an older pet, you could get another $ 75 for that. What a joke.

Love Dr. Lamoree. My devils cat for some reason becomes all cute and normal when he comes in and starts touching her. Think he’s using hypnosis on her or something. It wears off when he leaves though.bummer.
Not pushy about extra tests and shots and the like, his staff does more of that than he does.
My only complaint is kindof an annoying one. Parking. They have 4 of their own spots and sometimes you get lucky and get one, other times you are screwed. And I mean that, parking is a pain in that lot. So much so that they started having valet services which I hate using because my car is gross.
Try to go on Monday when the salon is closed and not during mealtimes because of the restaurant, also in that lot. Give yourself extra time for parking but otherwise nice place.

I was very impressed with the staff at all pets and the veterinarian Dr Cantrell was wonderful. She obviously loves her job and it shows in the high quality care that was provided.
My dog had a bad allergic reection to a vaccination (done at another’s vets office). I called them 10 minutes before closing snd explained the situation. Not only did they take my dog last minute at 7pm but they thoroughly explained everything and were very kind. I would highly recommend this office for all of your pet ‘a needs. Cost was also reasonable — only $ 35 extra for an emergency visit.

My husband and I could not be more pleased with the staff at All Pets and the genuine care & concern they have demonstrated with both of our dogs. We are new the area and were nervous about taking our 13– year old lab to a new vet but everyone there was amazing. I would highly recommend All Pets.

We take both our cat and dog to All Pets. Dr. Lamoree has been super awesome. Gives us detailed reports with each visit. Wouldn’t recommend another vet in the area!

It cost us over $ 700 to get our cat spayed. Looked around a bit afterwards and come to find out we paid way too much. I realize perhaps we should have done this research beforehand and not complained about it after, but if this review helps just one person not make the same mistake as us, it was worth it.