Michaels

Thanks to everyone at this michaels for helping me find stuff and save money. Really warm, helpful service.

«She’s crafty and she’s just my type…»
I’ve been coming to Michael’s since I lived in the area, it’s probably one of my favorite places to shop since I love to get crafty. I come here for my paint and art supplies, special needs for events and parties, canning supplies, baking and holiday items. I can get lost in the store and come out with more ideas than time.
Recently I purchased a scrapbook and supplies for a friend’s baby shower. I was able to find what I needed for the craft games (designing bibs with paint markers) and gift. Some of the items were even on sale, score!

This pertains specifically to the framing department. I have used Michaels framing at a number of different locations and this one is by far the worst.
The framed things that have fallen off their mounts (tape mounts) after them telling us Tape Mounts were the strongest. The remaining prints all have ripples in them due to them not be laid flat. Bringing this to their attention they said there wasn’t a thing they could do. Ridiculous and awful. I will not be going back here and I suggest you avoid getting anything framed from this Michaels.

Seriously came here four times in a week. Those goddamn coupons! But also I kept running out of supplies and I came here twice for their free classes. I learned how to make a crazy looking Valentine’s day card and also learned how to craft my own jewelry.
Anyone who knows Michael’s knows that the sales here come and go. They pretty much heavily discount a bunch of things for a week at a time, so you kinda just come in from time to time to see what’s up. Then of course there are the coupons which allow you to buy one item at a heavy discount at a time, lol. I’ve gotten ribbon here for lei making and RIT dye to dye up my clothes and dark wash my jeans.
Staff is helpful if you ask, but I just kinda wander around. The classroom for the free class is very small and not the most updated. The Alameda location is nicer for sure. But there is plenty of parking and there are a ton of other shops in the area, so go ahead and cross off all those errands.

The line wraps around the store because they only ever have 1 or 2 registers open. Ridiculous! And it’s ALWAYS like this! Expect to wait in line for 15 – 20 min any day, any time.

The lines here are long and they moved slowly. I didn’t get a sense of urgency when I was in there. The store itself is just fine, just that I was in a hurry and they had only one register open with 7 or 8 customers in front of me. The management here needs to page more people to the register when it is busy, or put more hours on payroll if they are short-​staffed.

This rating is solely based on my experience with the framing department, Susana. I really didn’t expect the level of expertise and professionalism as Susana had shown. Went in to Michael’s to get a painting/​calligraphy of my late grandpa framed. Susana listened to my vision (or lack of), and created different options while taking into my considerations. The end result was wonderful and completes my living room! The whole process was super efficient, friendly, and she is just down right an expertise in her field. Thank you so much for your creativity and warm touch in this important event!

Came here for planner décor
— organized
— lots of stickers (2 whole isles)
— expensive stickers
— washi tape prices were ok
The line to pay wasn’t that long. There were around 7 people. I waited for quite a bit, around 20 minutes. The cashier was taking their time.
Good overall.

Seems under-​staffed; staff was somewhat unhelpful. I had to buy an obscure item to fix a broken hat. I looked around the store and found only 1 worker on the floor. Maybe she was having a bad day, but she didn’t impart much effort in showing me where to find the item I needed. To her credit, she did tell me exactly where to find it. The cashier was really nice, though. ***TIP: Don’t forget to use the Michael’s coupons available on your smart phone! You can regularly save 10−40% every time!***

Lots of selection for various crafts! Prices were good and they usually have some worthwhile coupons. I found the workers nice and helpful. Good selection of kids crafts to do with the little ones.

It’s nice to have a place to go for frames when you have stuff to hang — especially when they mail out coupons like they have access to free postage. But the sales don’t make up for the lack of quality of Michaels’ frames. More than once I’ve discovered that the frame I purchased was made of fake wood (didn’t realize I needed to read the label for a picture frame, lesson learned) and had faulty screws in the back. This is bad if you’d prefer your frames stay on the wall rather than ending up on the floor. Nevertheless, Michael’s is a solid crafts store when you’re feeling crafty, and have all sorts of fun things for hobbyists, weekend projects or kids — sparkles, yarn, paint, stickers, scrap books, sketchbooks, beads, chalk, buttons, sequins, pom poms, ribbons, googly eyes, fabric, magnets, even bird houses. Really, best place in the world if you’re bored. They’re chronically understaffed, so just make sure you don’t need someone to help you as you wander the aisles!

Literally worst customer service. 1 star for the people that said hello and were nice. Bought some apothecary jars that were pretty large, the checker put 1 piece of paper that didn’t even surround it and tossed it in a bag with the glass lit not secured. When I asked if she had a box or something to secure them since they are gonna be in the car and I didn’t want them to break she put one large cardboard box and said I could wrap them myself off to the side. Wow guess your not getting paid to actually help people. Do your job people it’s called customer service.

The first and last time I’ll ever call the store to check stock/​inventory.
I was on hold for 5 minutes. Literally 5 minutes before I threw in the towel and hung up. (I know this because I was in driving in traffic and instead of listening to the radio or streaming over blue-​tooth I was painfully sitting in silence.) Tick-​tock. Tick-​tock…
It felt like eternity.
No one came back on the line to say: Hi, we’re still checking/​looking and appreciate your patience… NOTHING. I was forgotten.
Rrrrghh… O. o
Whenever I do make it into the store, I’m more times than not met with strange, off the beaten path employees. I’m all about self expression and thriving on one’s own unique style but honestly they’re just plain weird.
Always a slow process when checking out too. Something always seems to be mislabeled, mis-​priced, difficult to find assistance on the sales floor, lines are long, checkers are unhappy and slow.
Do yourself a favor and come here only when you have a lot of spare time & aren’t in a rush. Guaranteed you’ll go through some craft shopping shenanigans at this Michaels location.

This is a pretty decent craft store with a pretty good selection of stuff and good sales/​coupons. If you’re looking for a particular thing, it helps to looke for coupons on their website before you leave.

I end up coming in here for jewelry making supplies occasionally and have been able to find what I want, but there is a very limited selection of things to work with (mostly premade copper chains and the like) for people who actually fabricate or cast their own jewelry. Not that that’s a huge deal, it’s a chain craft store more geared toward suburban older women than anyone else. The thing that really bothers me about coming in here is that none of the employees seem to know where anything is at all, and will make up false information about things rather than admitting that they don’t know.

I love Michael’s! I am guilty :(! I try to support local art businesses but their 40% off coupons are too hard to resist. I’ve been going here since I could remember. I’ve done so many art crafts here and bought my partner a college diploma frame. They have a lot of fun 1 dollar cheap fun things like a small spongy cat that grows into the size of my hand. It is only $ 1! It grows in 4 days and it is fun. Looks like Cheetos puffs at first then grows into a smooth cat again.
I’ve bought a picnic basket from here as well. It was 50% off!
TIP: The staff members here are super helpful. There are always long lines so don’t expect it to be a quick run to the arts and craft store.
COUPONS: Use your cell phone (be green) or print out the coupon (tree killer) or use scratch paper :3 People!
Overall,
Great place to get most of your art supplies.

I was in there yesterday, an employee Angela was an all star and helped me out like an A+ queen. (⁸⁄₁₅) Seriously she was a smart doll.
I tried calling in today to compliment the service I received to management and was hung up upon, then put on hold, and hung up on multiple times. TO GIVE A COMPLIMENT. God forbid I had an actual issue.
She should be a manager/​be paid more, because the remaining staff blows.

There are friendly customer service representatives! This store is bigger than most, but welcoming to all.
The store is not as easy to navigate than most. However, the store is easy on the eyes and is very lively!
Have friends that you’d like to make gifts and crafts with? Any ideas for the holiday?
This is the IDEAL place for all who have a bright, creative, and/​imaginative soul ^^

I would not be surprised if this store went out of business. They are obviously understaffed and poorly managed.
We ordered some frames. They said they would contact us when finished. They never did. A month later, we decided to call them because it should’ve been done by then. Twice they left me on hold for a long time while they tried to contact the person in the frames department. Is the store really that big?
Finally we decided to just try to go into the store ourselves. It took them fifteen minutes just to find our framed prints. They found one and thought maybe the other one was not ready. Then they happened to find the other one in the back of the storage area. Really? Who is organizing this place? Apparently no one.
The one nice thing was we were happy with the framing job itself.

Michaels is a store that if you know what you want to look for, then you are at the right place. If you are not into crafts and all things related crafts, it is hard to navigate.
The store has so many offerings to craft type stuff, that a non-​crafty person becomes lost. Where are the buttons? Picture frames… so many sizes to choose from. Yet, for specific sizes, it would need to be customized. Bead making supply is stocked. But if you are looking for a specific type of crystal, shape and size, forget it. You have to go to a a bead shop. Convenient for the regular crafter, but not to my liking.
Customer services is «lacking», as you have to look and find a person that works there. Learn to navigate around the store and you’d be more productive. Answer your own questions and you’d be fine.